2010 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE SERVICE VEHICLE SOON WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND, ONCE RESTARTED, RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER (KISTLER FORD SALES INC., 5555 CENTRAL AVE, TOLEDO, OH 43615, (419)-531-9911), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 93,000.

THE WARNING LIGHT CAME ON FOR THE THROTTLE CONTROL/POWERTRAIN MALFUNCTION. THE VEHICLE JERKS FORWARD AS SOON AS I TAKE MY FOOT OFF THE BRAKE. IF I PUT IT IN REVERSE, THE VEHICLE JERKS BACKWARD WITHOUT ME HITTING THE GAS. THE VEHICLE WAS JUST TURNING INTO A PARKING GARAGE WHEN THIS OCCURRED.

THROTTLE BODY DEFECT. VEHICLE LOST POWER ON HIGHWAY AND WOULD NOT GO OVER 50 MPH. THE VEHICLE WENT INTO SAFETY MODE, ALSO KNOWN AS "LIMP HOME MODE". DEALER REPLACED THROTTLE BODY, WHICH SOLVED THE PROBLEM. THE FORD "CUSTOMER SATISFACTION PROGRAM" INVOLVING THE DEFECTIVE THROTTLE BODY DOES NOT COVER HYBRID VEHICLES LIKE MINE, EVEN THOUGH IT HAS THE SAME DEFECTIVE PART. I COMPLAINED TO FORD AND THEY CREATED CASE #CAS15334188.

MY BREAKS IN MY 2010 FORD FUSION HYBRID STOPPED WORKING A COUPLE SECONDS AFTER STARTING THE CAR (ALONG WITH A BEEPING ALERT AND DISPLAY ON DASHBOARD TO CHECK BREAKS). FORTUNATELY I WAS IN A PARKING LOT AND GOING AT A SLOW SPEED. I WAS ABLE TO PULL TO THE SIDE AND STOP. I TURNED THE VEHICLE OFF. WHEN TURNING THE VEHICLE BACK ON THE ALERTS WERE GONE AND BREAKS WORKED. I HAD THE BREAKS CHECKED AND WAS TOLD THEY WERE FINE. ABOUT A MONTH WENT PAST, I WAS COMING TO A STOP AT A LIGHT ON A CITY STREET AND MY BREAKS SUDDENLY WENT OUT (ALONG WITH AN ALERT DISPLAY OF CHECK BREAKS). LUCKILY NO CARS WERE IN FRONT OF ME SO I WAS ABLE TO MAKE A RIGHT TURN AND PULL TO THE SIDE UNTIL MY CAR CAME TO A COMPLETE STOP. I TURNED THE CAR OFF AND ON AND BREAKS AGAIN WORKED FINE AND ALL WARNING LIGHTS OFF. WITH PLANS TO TAKE THE VEHICLE TO THE FORD DEALER AFTER WORK I PARKED. AFTER ABOUT 8 HOURS WITH THE VEHICLE BEING OFF I RETURNED TO MY CAR. I TURNED ON THE VEHICLE AND THE BREAK ALERT WAS BACK AND I HAD NO FUNCTIONAL BREAKS. THIS TIME WHEN I CONTINUED TO TURN THE CAR ON AND OFF THE ALERT DID NOT GO AWAY AND THE BREAKS DID NOT RETURN.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE SERVICE POWER STEERING NOW AND ELECTRONIC CONTROL SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSMISSION FRICTION ELEMENT G PERFORMANCE AND THE INVALID DATA RECEIVED FROM ABS CONTROL MODULE CODES WERE FOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,058.

THE 2010 FORD FUSION HYBRID KEEPS GOING INTO "LIMP" MODE EVEN ON THE HIGHWAY. THIS CAUSES POWER LOSS AND LOSS OF ACCELERATION. THIS CAN BE AT ANYTIME. THIS KEEPS HAPPENING MORE AND MORE AND FORD DOES NOT KNOW THE CAUSE OR RESOLVE.

LESS THAN A MINUTE AFTER STARTING THE CAR, I WAS BRAKING AND TURNING SLIGHTLY LEFT ON A SLIGHT DECLINE IN A PARKING LOT. THE BRAKE PEDAL SUDDENLY WENT SOFT, BRAKE FAILURE ALERT SOUNDED AND APPEARED ON DASHBOARD, AND PEDAL WENT ALL THE WAY TO THE FLOOR, NEVER RE-ENGAGING DESPITE PUMPING. THANKFULLY BECAUSE I WAS TRAVELING 10MPH AT MOST, AND DESPITE MY SHOCK AND CONFUSION, I WAS ABLE TO AVOID A COLLISION, AND QUICKLY PARK IN ANOTHER SPOT. I MADE A PHONE CALL AND DECIDED TO TRY AGAIN AND UPON RESTART THE BRAKES HAD NO PROBLEMS AND I WAS ABLE TO DRIVE HOME, WITH MY ONE HAND READY TO USE THE EMERGENCY BRAKE. GIVEN THE CONDITIONS THIS FAILURE OCCURRED, I SUSPECT THE PROBLEM IS WITH THE HYDRAULIC CONTROL UNIT.

TAKATA RECALL. IT HAS BEEN MORE THAN 2 YEARS AND A FIX HAS NOT BEEN PROVIDED. I CANNOT SELL MY CAR WITH THIS RECALL NOR CAN IT BE FIXED. MY ONLY OPTION (OTHER THAN THE HASSLE OF A RENTAL CAR) IS TO NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT OF MY CAR WHICH, WITH A FAMILY OF 5, IS IMPOSSIBLE TO DO LEGALLY. LUCKILY, WE HAVE ANOTHER VEHICLE THAN CAN FIT US ALL. A COWORKER OF MINE HAD HIS TOYOTA REPAIRED EARLIER THIS YEAR BUT FORD HAS NOT YET TO ISSUE A SOLUTION. MORE THAN 2 YEARS WITHOUT A REMEDY IS A BIT RIDICULOUS.

MANY FORD FUSIONS HAVE A RECALL ON THE STEERING RACK. 2010 DOES NOT. MINE IS IN SHOP FOR REPAIR. ALSO, THE TRANSFER CASE WENT OUT. COSTLY REPAIRS. I AM NOT ABLE TO DRIVE DUE TO THE STEERING. ALREADY FIXED THE TRANSFER CASE AND SWAY BAR.

I EXITED MY CAR, WITH IT RUNNING, WENT INSIDE A STORE, WHEN I REENTERED MY CAR & PLACED IT IN REVERSE & BACKED OUT OF MY PARKING SPOT A RED WARNING APPEARED ON MY DASH "SERVICE POWER STEERING NOW". I THEN PLACED THE CAR IN DRIVE. THE POWER STEERING THEN COMPLETELY FAILED AND I WAS FORCED TO MUSCLE IT HOME FROM THERE. THE DASH INDICATORS NOW SAY "POWER STEERING FAULT" AFTER SOME RESEARCH I FIND THAT THERE HAS BEEN A RECALL FOR THE EXACT SAME EQUIPMENT USED IN THIS CAR, BUT NOT FOR THIS MODEL YEAR. WHY IS THERE NO RECALL FOR THIS MODEL YEAR? THIS IS AN EXTREME SAFETY ISSUE. LUCKILY I WAS NOT AT SPEED WHEN THIS FAILURE OCCURRED AS I AM NOT SURE I WOULD HAVE BEEN ABLE TO CONTROL THE VEHICLE HAD THAT HAPPENED.