2010 FORD FUSION HYBRID Complaints

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while reversing at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately until the parking brake was applied. The brake warning light was illuminated, and an unknown message was displayed. The vehicle was towed to Pep Boys, who related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 200,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 99,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the driver's side front tire. The contact was able to exit the highway and drove to a tire store and had the tire replaced. The contact stated that after the tire was replaced while leaving the store parking lot, the check engine and power steering assist warning lights illuminated. The contact drove the vehicle to the residence but turning the steering wheel was extremely difficult, requiring extra effort to turn the steering wheel. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a closed NHTSA Action Number: EA17004 (Steering). The failure mileage was 229,875.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH, the brakes became inoperable. The contact had to slam on the brake pedal for the vehicle to stop. The Service Advance-trac, brakes, and check brake system messages were displayed. The contact researched online and discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving in a park lot and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal traveled to the floorboard. The vehicle was driven to the dealer where it was diagnosed and determined that the brakes needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 7-10 MPH and depressing the brake pedal, the brake pedal felt stiff. The contact stated that while depressing the brake pedal harder, the vehicle hesitated to respond, causing the braking distance to be extended. The ABS warming light and several other unknown warning lights were illuminated. The contact resumed driving; however, the failure worsened, and the vehicle failed to stop. The contact engaged the electric parking brake, and the vehicle stopped. The vehicle was towed to the dealer, where it was diagnosed that the ABS module, Part Number: BE5Z2C219H, had failed and needed to be replaced; however, the dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued and the VIN was not included in a recall. The failure mileage was approximately 200,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 25 MPH, the brakes became inoperable. The contact stated that additional pressure was needed to depress the brake pedal while slowing down and stopping. The parking brake and ABS warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was diagnosed and determined that the failure was due to the ABS. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who determined that the failure was due to the ABS. The manufacturer was contacted and opened a case. The failure mileage was approximately 130,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while slowing for a traffic signal at approximately 20 MPH, the ABS and several other brake warning lights illuminated. The contact depressed the brake pedal however, the vehicle was not slowing down as needed. The contact stated that the brake pedal was depressed down to the floorboard. The contact stopped the vehicle by engaging the parking brake. The contact had the vehicle towed to a non-manufacturer dealer who diagnosed the vehicle and determined that the ABS Hydraulic Control Unit needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes Hydraulic) however, the VIN was not included. The failure mileage was approximately 120,000.

The brakes on my 2010 Ford Fusion hybrid, occasionally stop working, and the brake pedal, Has to be pushed harder and further than usual for the brakes to engage. This creates an extremely dangerous situation for anyone driving the vehicle, and any other vehicles sharing the roadway near my vehicle. The vehicle was not involved in an accident, but very easily could’ve been. After the first time this happened, I replaced the brakes on my vehicle, however, that did not fix the issue. Upon further research, I found there was a Ford safety recall (19S54) on 2010 Ford Fusions for this very issue. The problem I am having, is caused by a valve within the brake system's hydraulic control unit sticking open, forcing the driver to push the brake harder and further than usual for the brakes to engage. Ford recalled more than 600,000 Ford Fusion, Mercury Milan, and Lincoln MKZ sedans from the 2006 through 2010 model years for the previously mentioned problem under Ford safety recall number 19S54. My vehicle is having the exact issues addressed in Ford safety recall 19S54. For whatever reason, my Ford Fusion is not listed as an eligible vehicle to be fixed under Ford safety. Recall 19S54 even though it falls within the make model and year of vehicles affected under the recall. I’m assuming my vehicle isn’t eligible simply because it may have been manufactured in a different plant than the one listed on the recall? However, I am experiencing the exact same, extremely dangerous, safety issue documented in the recall, and my vehicle otherwise fits within the parameters. This issue has created an extremely dangerous situation for my family, and others on the roadway. I would appreciate your help in getting the issue fixed under Ford safety recall 19S54. I already spoke to Ford customer service, and the representative stated they couldn’t do anything unless NHTSA advised them the issue needed to be taken care of. Thank you for your time and consideration!

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH the vehicle lost braking functionality. The contact depressed the brake pedal and regained some braking power. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who topped off the brake fluid and informed the contact to return in a week. The contact returned to the mechanic and the brake fluid was still full however, the failure recurred. The contact referenced TSB: 09-22-11 (Brake Controller) as a possible solution to the failure. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline. The manufacturer was contacted and filed a case. The failure mileage was approximately 110,000.