2010 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE POWER STEERING AND THE VEHICLE WAS DIFFICULT TO STEER. CLEMONS FORD IN OTTUMWA, IOWA WAS MADE AWARE OF THE FAILURE, BUT THE CAUSE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL THIS RECALL HAS BEEN OPEN FOR 18 MONTHS AND THERE IS NO END IN SIGHT. RECENTLY RECEIVED ANOTHER MAILING FROM FORD STATING THAT NO ONE SHOULD SIT IN THE FRONT PASSENGER SEAT OR THEY COULD BE KILLED. CALLED FORD TO REQUEST THE AIRBAG BE DISCONNECTED, THEY SAID ITS A CONTROLLED SAFETY SYSTEM AND NOTHING CAN BE DONE. I'M NOT SURE WHAT GROUP I AM IN, BUT LIVE IN A AREA WITH HIGH TEMPERATURES AND HUMIDITY.

TAKATA RECALL - I RECEIVED MY FIRST LETTER ABOUT THIS DATED JULY 2016 WHICH STATED THE PASSENGER FRONTAL AIRBAG INFLATOR MAY RUPTURE IN THE EVENT OF A CRASH NECESSITATING AIRBAG DEPLOYMENT. I HAVE RECEIVED A SECOND LETTER DATED DECEMBER 2017 WHICH STATES "DO NOT LET ANYONE SIT IN THE FIRST ROW PASSENGER SEAT". THIS LETTER WAS RECEIVED JUST AFTER I RETURNED HOME FROM A LONG TRIP WITH A FRONT SEAT PASSENGER. WHY WAS I NOT WARNED NOT TO HAVE FRONT SEAT PASSENGERS FOR 18 MONTHS? I HAVE CONTACTED MY DEALERSHIP REPEATEDLY WHO SAY PARTS ARE UNAVAILABLE AND I HAVE CALLED THE FORD CUSTOMER RELATIONSHIP CENTER WHO TOLD ME PARTS MAY BE AVAILABLE IN THE SPRING OF 2018 BUT WOULD NOT COMMIT TO A DEFINITE MONTH. I BELIEVE I AM IN ZONE A WHICH IS A HIGHER PRIORITY AREA - CALIFORNIA. WHY IS THIS TAKING SO LONG? NOT TO ALLOW A FRONT SEAT PASSENGER IS VERY INCONVENIENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (FUTURE FORD LINCOLN, 650 AUTOMALL DRIVE, ROSEVILLE, CA 95661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE CAR, WE SUDDENLY GOT THE MESSAGE 'SERVICE POWER STEERING NOW' AND 'SERVICE ADVANCETRAC.' LUCKILY, NO ACCIDENT OCCURRED, BUT IT WAS EXTREMELY DIFFICULT TO STEER THE VEHICLE OUT OF TRAFFIC AND TO SAFETY.

WHEN STOPPING OR DRIVING THE BRAKE LIGHTS COME ON SERVICE TRAC MESSAGE APPEARS ALARMS GO OFF AND THERE IS NO BRAKES AT ALL. A FEW TIMES YOU CAN TURN CAR OFF TURN IT BACK ON AGAIN AND THEN THE BRAKES WORK BUT RECENTLY THEY WOUKD WORK AT ALL HAD CAR TOWED TO LOCAL FORD DEALERSHIP WAS CHARGED 140.00 TO RESET THE PCM THEY SAID COMPUTER COMMUNICATION FAILER. TODAY 24 HOURS AFTER GETTING CAR BACK WENT TO STOO AT A STOP SIGN AND NO BRAKES AND ALL THE ALARMS CAME ON AGAIN I TURNED THE CAR OFF TURNED IT ON AND BRAKES WORKED BIT I DROVE IT STRAIGHT BACK TO DEALERSHIP. THIS ISN'T NORMAL AND A HUGE SAFETY ISSUE I HAD MY DAUGHTER IN THE CAR AS WELL. I CANT SEE HOW FORD CAN ALLOW THIS TO NOT BE A COVERED ISSUE AND HOW THEY ARE OK WITH COMPLETE BRAKE FAILURE. I DON'T FEEL SAFE IN THIS CAR AT ALL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD TORRANCE AT (424) 253-4976 (3111 PACIFIC COAST HWY, TORRANCE, CA 90505) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE, BUT WOULD BE AVAILABLE IN THE SPRING OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY DAUGHTER WAS DRIVING HOME FROM STORE GOING 25 MILES HOUR AND THE POWER STEERING SUDDENLY WENT OUT. WE HAVE CHECKED TO SEE IF THIS CAR IS ON RECALL LIST AND IT IS NOT BUT IT SAYS ONLINE IT HAS THE SAME PARTS THAT WERE RECALLED ON THE 2011 FUSION. THIS IS VERY DANGEROUS IF IT HAPPENED ON FREEWAY. THIS NEEDS TO BE ADDRESSED.

TAKATA RECALL - 18 MONTHS AFTER BEING NOTIFIED OF THE RECALL, AIRBAGS HAVE NOT BEEN REPLACED, DESPITE THE FACT THAT THIS CAR IS IN THE PRIORITY LIST. COGGIN DELAND FORD STILL SAYS THEY HAVE NO SUPPLIES. THIS IS LEAVING MY FAMILY IN A VERY DANGEROUS SITUATION.

TAKATA RECALL -- WE HAVE BEEN UNABLE TO GET FORD TO COMPLETE NECESSARY RECALL REPAIRS. WE RECEIVED A LETTER DATED JULY 2016 STATING THAT THE PASSENGER SIDE AIR BAG WAS DEFECTIVE AND THAT THEY WOULD CONTACT US WHEN PARTS WERE AVAILABLE. WE HAVE CHECKED SEVERAL TIMES SINCE AND HAVE NOT BEEN ABLE TO GET THE AIR BAG REPLACED.