2010 FORD FUSION HYBRID Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (JONES-WEST FORD, 3600 KIETZKE LN, RENO, NV, 89502) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL, I GOT THE NOTICE LAST JULY AND HAVE CALLED, WRITTEN AND STOPPED IN PERSON TO GET THE REPAIR AND FORD CLAIMS THEY DO NOT HAVE THE PARTS. I LIVE IN FLORIDA WHERE IT IS HOT AND THE CONDITIONS ARE RIPE FOR THE AIRBAG TO EXPLODE.

I HAVE CALLED AND STOPPED BY FORD DEALERSHIPS IN DALLAS AND ROCKWALL, TEXAS OVER A PERIOD OF YEARS AND BEEN TOLD THEY DO NOT HAVE THE REPLACEMENT AIRBAGS AND THAT I WILL BE CALLED WHEN THEY ARRIVE. I HAVE NOT RECEIVED ANY CALLS AND GET THE SAME REPLY EVERY TIME I ASK. I AM AFRAID TO ALLOW PASSENGERS IN MY CAR DUE TO THE RISK, WHICH HAS SEVERELY IMPACTED MY ABILITY TO USE MY CAR NORMALLY.

TAKATA RECALL. I RECEIVED THE RECALL NOTICE IN JULY 2016 AND I AM STILL WAITING ON THE REPLACEMENT PART. I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE SAFELY WITH A PASSENGER SINCE.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING, THE VEHICLE INADVERTENTLY BEGAN TO SHAKE VIOLENTLY AND LOST POWER. THE WAS ABLE TO PULL THE VEHICLE OVER AND THE POWER TRAIN FAULT AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRESTIGE FORD (17701 US-441, MT DORA, FL 32757 (352) 357-5522) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY POWER TRAIN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ENGLEWOOD FORD (1908 S MCALL RD, ENGLEWOOD, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR.THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LITHIA FORD LINCOLN OF ROSEBURG, 1650 NE STEPHENS ST, ROSEBURG, OR, 97470, 541-537-4643) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

STARTING JULY 2017 I NOTICED THAT MY THE GASOLINE ENGINE OF FUSION HYBRID HAD DEVELOPED A NOTICEABLY "ROUGH" IDLE WHEN IT CAME ON. IT ALSO RAN "ROUGH" AND HAD AN UNEVEN THROTTLE RESPONSE. A YELLOW WRENCH WOULD ALSO APPEAR OCCASIONALLY ON THE DISPLAY PANEL. THE OWNERS MANUAL INDICATED A "THROTTLE CONTROL/POWERTRAIN MALFUNCTION"AND RECOMMENDED CONTACTING THE AUTHORIZED DEALER. BILL COLLINS FORD IN LOUISVILLE ,KY CHECKED AND RAN DIAGNOSTICS BUT COULD NOT FIND ANYTHING WRONG. ON SEPTEMBER 25, WHILE DRIVING TO WORK IN THE MORNING THE CAR EXPERIENCED A SUDDEN DRASTIC DROP IN SPEED GOING FROM ABOUT 65MPH TO ABOUT 30MPH. THE CAR BECOME UNRESPONSIVE TO THE THROTTLE. THE GASOLINE ENGINE HAD COMPLETELY SHUT DOWN AND THE CAR WAS LIMPING ALONG POWERED BY THE ELECTRIC ENGINE. BOTH THE WRENCH AND THE CHECK ENGINE INDICATORS LIT UP ON THE DISPLAY AND STAYED ON. LUCKILY I MADE IT OFF THE EXPRESSWAY AND GOT TO WORK. THIS WAS VERY SCARY AND I WAS LUCKY TO NOT BE REAR ENDED OR CRASHING THE CAR. WHEN I ATTEMPTED TO RESTART AFTER ABOUT THREE HOURS THE THE GASOLINE ENGINE CAME BACK ON BUT WITH A VERY "ROUGH" IDLE. I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP. THIS TIME THEY DIAGNOSED A PROBLEM WITH THE ELECTRONIC THROTTLE BODY AND FOR ABOUT $600 REPLACED THE ETB, CLEANED THE "MASS AIR FLOW SENSOR" AND "REPROGRAMMED THE COMPUTER". HOWEVER, THE THE CAR CONTINUES TO IDLE "ROUGH" AND HAS POOR THROTTLE RESPONSE, WHICH WERE ISSUES THE CAR HAD LEADING INTO THE LOSS OF POWER ON THE EXPRESSWAY. THE DEALERSHIP DOES NOT KNOW HOW TO FIX THIS PROBLEM AND CLAIMS TO BE IN TOUCH THE FORD FACTORY ENGINEERS TO FIND A SOLUTION. THERE IS NO RESPONSE SO FAR. SEARCHING ON THE INTERNET, I UNDERSTAND THIS IS A KNOWN ISSUE WITH FORD FUSIONS PARTICULARLY THE 2010 MODEL YEAR. NHTSA MANDATED A RECALL PROBLEM FOR 2010 FUSIONS GASOLINE ENGINES BUT NOT HYBRID MODELS!

WHEN I STARTED THE ENGINE I GOT A POWER STEERING ASSIST FAULT WARNING ON MY DASH AND HAD NO POWER STEERING. HAD IT TOWED TO MY MECHANIC, HE TOLD WIRING HAD BEEN CHEWED BY A RODENT. HE REPAIRED THE WIRING BUT IT STILL WOULDN'T WORK. HAD IT TOWED TO DEALER AND STEERING UNIT WAS REPLACED ABOUT $2000. THREE WEEKS LATER SAME WARNING WHEN I WENT TO START IT. TOWED TO DEALER AGAIN, TOLD FAULTY PART, WOULD BE REPLACED UNDER WARRANTY, NO CHARGE. WENT DOWN TO LOOK AT CAR AND ASKED ABOUT PRO-ACTIVELY USING RODENT TAPE BEFORE INSTALLING NEW PART AS A PRECAUTION TO PREVENT ANY FUTURE PROBLEMS. WAS SHOWN THAT THERE WASN'T ANY VISIBLE DAMAGE. CALLED ME THE NEXT DAY TO TELL ME THERE WAS RODENT DAMAGE TO WIRING HARNESS THAT THEY HADN'T SEEN, THAT THEY HAD CUT OPEN THE WIRING COVER AND FOUND THE WIRES CHEWED. MY QUESTION AS TO HOW THEY KNEW TO CUT OPEN THE SHROUD TO FIND THE CHEWED WIRES IN THE SHROUD WAS ANSWERED THAT THERE WAS A "PIN-HOLE" "TOOTH-HOLE" IN THE SHROUD, BUT 3 OF THE 4 WIRES WERE SEPARATED. . THEY COULD TRY TO FIX WIRING FOR ABOUT $400.00. SPOKE TO SERVICE MANAGER AND HE AGREED TO REPAIR IT AND ABSORB THE $400, AS IT WAS ABOUT 3 HOURS LABOR AND WOULD ONLY "COST" THE DEALER ABOUT $60.00. NEXT DAY HE CALLED TO SAY THEY REPAIRED THE WIRING BUT STILL DIDN'T WORK, SO THEY WOULD HAVE TO REPLACE THE PART AND IT WOULD COST ME ANOTHER $1,997.80. THIS WAS FRIDAY AND I SAID I'D CALL HIM ON MONDAY. I THINK IT IS ABSURD THAT A CONSUMER IS FORCED INTO A $2000 REPAIR FOR A WIRE, AND BELIEVE THERE IS A FAULTY DESIGN WHICH WOULD RENDER A $2000 PART USELESS WHEN A WIRE IS CUT.

VEHICLE HAD BRAKE FAILURE WHILE IN OPERATION ON OCT. 1, 2017. SUDDEN LOSS OF RESPONSE TO PRESSURE ON THE BRAKE PEDAL, EXTREME DIFFICULTY BRING VEHICLE TO A STOP. OCCURRED WHILE IN MOTION WHILE DRIVING STRAIGHT ON A CITY STREET. CHECK BRAKE LIGHT, ABS WARNING, AND SKID WARNING LIGHTS ALL CAME ON. THIS COULD BE A LIFE THREATENING HAZARD HAD BRAKE FAILURE OCCURRED IN DECELERATION FROM HIGH SPEED OR DURING A CRITICAL TRAFFIC SITUATION. INJURY OR DEATH WOULD HAVE BEEN IMMINENT FROM A VEHICLE CRASH OR COLLISION. SERVICE CENTER CLAIMS THIS WAS A FAILURE OF BOTH THE ABS CONTROL MODULE AND CONTROL MODULE VALVE. MANY VERY SIMILAR DESCRIPTIONS OF COMPLAINTS ABOUT BRAKE FAILURE ARE FOUND FOR THE 2010 FORD FUSION HYBRID USING AN ON-LINE SEARCH, INCLUDING OBVIOUS RISKS FOR COLLISION, CRASHES, AND INJURIES. THIS NEEDS TO BE RECALLED AND REPAIRED IMMEDIATELY.