2010 FORD FUSION HYBRID Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE BACKING OUT OF A DRIVEWAY WITHOUT WARNING, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE VEHICLE WAS CYCLED OFF AND THEN ON; HOWEVER, THE POWER STEERING STILL FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TAKATA RECALL I HAVE BEEN CONTACTING MY DEALERSHIP, ROCKWALL FORD, FOR OVER 1 YEAR REQUESTING REPLACEMENT OF MY AIRBAGS. THEY ALWAYS TELL ME THE BAGS ARE ON BACK ORDER, THEY DO NOT KNOW WHEN THEY WILL ARRIVE AND THAT I WILL BE CONTACTED WHEN THEY DO. I ALSO CONTACTED PARK CITIES FORD IN DALLAS AND WAS TOLD THE AIRBAGS WERE ON BACK ORDER. IT IS CLEAR TO ME THAT NO DEALERSHIP I'VE CONTACTED IS INTERESTED IN REPLACING THE AIRBAGS. I WROTE A COMPLAINT TO THE ROCKWALL DEALERSHIP THAT WAS NOT ANSWERED, EXCEPT TO CONTACT ME TRYING TO SELL ME A NEW CAR. I FREQUENTLY TRANSPORT SURGEONS AS FRONT SEAT PASSENGERS IN MY CAR AND I CANNOT IMAGINE THE LAW SUIT THAT WOULD RESULT IF I WERE TO BE INVOLVED IN AN ACCIDENT THAT CAUSED THE AIRBAG TO EXPLODE. I AM SERIOUSLY CONCERNED ABOUT PASSENGERS IN MY CAR. I HAVE OWNED THIS CAR SINCE 2009 AND IT HAS BEEN A RISK TO ME AND MY PASSENGERS FOR ALL THOSE YEARS. I FIND IT INCONCEIVABLE THAT THE BAGS CANNOT BE REPLACED.

I WAS JUST DRIVING ALONG ON A CITY STREET GOING ABOUT 40 MPH, AND ALL OF A SUDDEN ALL THE DASHBOARD LIGHTS LIT UP, AND I COULDN'T BREAK VERY EASILY. I WAS IN THE MIDDLE OF TRAFFIC, AND I WAS WORRIED SOMEONE WAS GOING TO HIT ME, OR I WASN'T GOING TO BE ABLE TO BREAK IF SOMEONE CUT ME OFF. MY CAR HAD BEEN SO RELIABLE UNTIL THAT MOMENT. MY CAR DIDN'T BREAK THE WAY IT ALWAYS DID. IT TOOK A LOT MORE PRESSURE TO BREAK THAN NORMAL, AND THE BREAKING WAS VERY DELAYED. I HAD A FEW VERY CLOSE CALLS, BEFORE I COULD PULL OVER. IT WAS SCARY! THE DEALERSHIP HAD TO REPLACE MY ABS MODULE AND MY HYDRAULIC CONTROL UNIT, WHICH WAS VERY EXPENSIVE. I KNOW THE NHTSA IS LOOKING INTO MANY COMPLAINTS OF THE SAME ISSUE FOR 2010 FORD FUSIONS. IF OTHER VEHICLES ARE HAVING THE SAME ISSUE, THIS SHOULD BE A RECALL!

WHILE DRIVING MY CAR ENTER THE "LIMP HOME" PROGRAM. RESEARCHED AND CALLED FORD DIRECT AND WAS TOLD THAT BECAUSE MY CAR IS A HYRBID MODEL THAT IT IS NOT COVERED UNDER THEIR CUSTOMER SERVICE SATISFACTION EVEN THOUGH IT IS UNDER MILEAGE AND THE YEARS FOR FORD TO COVER THIS MALFUNCTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. CASE NUMBER: CAS12283092 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING DOWN THE EXPRESSWAY (475) THERE WAS A LOSS ON POWER AND THE CAR WENT INTO WHAT IS CALL THE "LIMP HOME MODE" WHILE TRAFFIC SURGED AROUND WE MAKING IT VERY DANGEROUS TO TRAVEL AT THIS SLOW SPEED. "WENCH" CODES WERE DISPLAYED ON THE SCREEN. AFTER FINDING THE NEAREST EXIT I RESTARTED THE CAR WHICH PUT IT BACK INTO NORMAL DRIVING MODE AND DROVE HOME. DURING THE DRIVE HOME THE "CHECK ENGINE " CAME ON BUT CONTINUED NORMALLY. SAME THING HAPPENED THE NEXT DAY WITH LOSS OF POWER AND WRENCH CODES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/06/17 *BF UPDTAED 9/27/18*JB

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A FRACTURED WIRE IN THE HIGH VOLTAGE CABLE FOR THE HYBRID HARNESS KIT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

ENGINE LIGHT WARNING FOR THE CANISTER PURGE VALVE RECEIVED. FORD NEWS SITE (11/23/15) STATED A SAFETY RECALL TO BE ISSUE FOR 2010-11 FUSIONS FOR THIS ISSUE AND I BELIEVE WE SHOULD HAVE RECEIVED ONE AS OUR CAR FALLS IN THE DATES STATED. OUR VIN IS NOT LISTING THIS AS A RECALL AND WE ARE HAVING TO PAY OUT OF POCKET FOR A NOTED RECALL REPAIR. CAR WAS STATIONARY WHEN THE ENGINE LIGHT CAME ON.

IN COINCIDENCE WITH A FLAT FRONT TIRE BEING FIXED, THE DASH DISPLAY BEGAN TOGGLING BETWEEN ALERTS 'SERVICE POWER STEERING NOW' AND 'SERVICE ADVANCETRAC.' THE POWER STEERING IS NOT WORKING, AND THE 'READY TO DRIVE' INDICATOR ON THIS HYBRID IS NOT ON. A FEW MINUTES OF INTERNET SEARCHING TURNED UP MANY SIMILAR REPORTS, INCLUDING FORD HAVING RECALLED 2011-13 VEHICLES FOR THE SAME ISSUE, BUT NOT 2010 MODELS WITH SAME SYSTEM. (?) MANY OF THE REPORTED INCIDENTS HAPPENED AT DRIVING SPEED, SO MAYBE THEY'RE WAITING FOR MORE CRASHES/INJURIES/FATALITIES...PRETTY SAD IF SO.