2010 FORD FUSION HYBRID Complaints

WHILE DRIVING I RECEIVED THE FOLLOWING WARNING INDICATORS ON THE DASHBOARD "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" LUCKILY I WAS DRIVING ON LOCAL ROADS AND NOT AT HIGHWAY SPEEDS. I CANNOT IMAGINE THE PANIC AND DANGER POSED TO MYSELF AND OTHERS IF I LOST POWER STEERING ON THE HIGHWAY. THIS IS DEFINITELY A VERY SERIOUS HAZARD AND SHOULD BE RECALLED BEFORE SOMEONE LOOSES THEIR LIFE.

WHEN I STARTED THE CAR THE STEERING WHEEL WOULD NOT MOVE. THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. TURNED THE CAR OFF AND BACK ON AND IT WAS NORMAL. HOWEVER ON ARRIVING HOME SHOCKED TO SEE THE LEGIONS OF PEOPLE WITH 2010 FUSIONS COMPLAINING OF THIS SAME EXACT PROBLEM WITH REGULARITY SINCE THE NEW YEAR. DON'T FEEL LIKE PUTTING MY FAMILY'S AS WELL AS OTHER STRANGERS LIVES IN DANGER BY DRIVING AS MANY PEOPLE CLAIMED THAT THE STEERING STOPPED WHILE DRIVING AT HIGH SPEEDS. FORD SHOULD RECALL THIS MODEL JUST AS THEY HAVE THE 2011-2015 FUSIONS. I BELIEVE THE PARTS ARE THE SAME. THANK YOU ERIC

WHILE DRIVING TO WORK, AN ERROR MESSAGE WAS DISPLAYED INDICATING THAT THE POWER STEERING NEEDED TO BE SERVICED "NOW". AFTER I PARKED THE CAR, AND RETURNED TO IT SEVERAL HOURS LATER, AFTER STARTING IT, THE SAME ERROR DISPLAYED AND I NOTED THAT THE VEHICLE HAD NO POWER STEERING AT ALL. THANKFULLY I WAS NOT DRIVING AT THE TIME, ON THE INTERSTATE WHICH IS MY NORMAL ROUTE. I WAS ABLE TO GET THE CAR TO A CERTIFIED MECHANIC WHO ADVISED THAT THE ISSUE WAS RELATED TO THE EPAS MOTOR MOUNTED ON THE RACK. I CONTACTED FORD TO INQUIRE ABOUT A RECALL FOR THIS PARTICULAR YEAR MODEL AS I NOTED THAT THERE WAS A RECALL FOR THE SAME MAKE/MODEL FOR 2011 AND 2012 YEAR MODELS. THE PART NUMBER FOR REPLACEMENT WAS IDENTICAL TO THE 2011 AND 2012 MODELS THAT ARE UNDER RECALL. THE ERROR MESSAGE AND SUDDEN LOSS OF POWER STEERING ISSUE WAS IDENTICAL AS DESCRIBED. IT'S APPARENT TO ME THAT THIS IS RELATED TO THE SAME DEFECT YET FORD REFUSED TO ACKNOWLEDGE IT AS SUCH. THIS IS A SERIOUS SAFETY ISSUE THAT FORD NEEDS TO ADDRESS AND INCLUDE THE 2010 MODEL YEAR IN THE SAME RECALL.

WHILE DRIVING APPROXIMATELY 35 MPH ON A CITY STREET THE ADVANCE TRAC WARNING LIGHT CAME ON FOLLOWED BY MESSAGES TO "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW". I WAS ABLE TO DRIVE HOME SAFELY WITHOUT ANY REAL DIFFICULTY, BUT WHEN I ATTEMPTED TO MOVE THE CAR THE NEXT MORNING THE POWER STEERING WAS INOPERABLE AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP BECAUSE I FELT IT WOULD BE UNSAFE TO DRIVE DUE TO STEERING UNRESPONSIVENESS. DREADING THE DIAGNOSIS AND COST TO REPAIR.

THE BRAKES TOTALLY FAILED. THE PEDAL WENT TO THE FLOOR. THE SYSTEM DID NOT FAIL OVER TO THE PURELY MECHANICAL MODE. THE CAR SIMPLY HAD TO COAST TO A STOP. AFTER THE CAR WAS TURNED OFF AND RESTARTED THE BRAKES WORKED BUT BLOGS ARE SAYING THIS CAN HAPPEN AGAIN WITHOUT WARNING. THREE MECHANICS SAY THERE IS NOTHING WRONG WITH THE MASTER CYLINDER, BRAKE LINES, CALIPERS, ETC. ONE SAYS IT MIGHT BE THE ABS UNIT, ANOTHER SAYS IT MIGHT BE THE SOFTWARE. THE DEALERSHIP SEEMS TO NOT KNOW WHAT IS WRONG. TWO MECHANICS HAVE DISAGREED ON WHAT THE PROBLEM IS, YOU HAVE AN OPEN INVESTIGATION ON 2008-9 MODELS BUT THIS APPEARS TO BE HAPPENING ON 2010S AND NEWER MODELS AS WELL. WE DO NOT KNOW IF OUR CAR IS SAFE TO DRIVE AND FORD APPEARS TO NOT HAVE A FIX FOR THE PROBLEM. INDEED, THEY APPEAR TO NOT EVEN BE ACKNOWLEDGING THE PROBLEM AS FAR AS I CAN TELL. THE CAR HAS BEEN IN THE SHOP SINCE THIS HAPPENED. IT IS NOW AT HOME SITTING...IT WOULD BE GOOD TO HAVE A FIX SO WE CAN DRIVE IT.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE CAR HAS STALLED MORE THAN 20 TIMES. NO WARNINGS TO PULL OVER JUST A ENGINE CUT OFF. THIS WHILE DRIVING AT 30 MILES A HOUR, BACKING UP, TURNING, ACCELERATION. SOMETIME TAKING 4 OR 5 MORE TIMES TO RESTART. THE ONLY CODE FOUND STATED THAT THE DRIVE TRAIN WAS FAULTY. HAVE RETURNED THE CAR TO THE DEALERSHIP 3 TIMES. FIRST THEY THOUGHT IT WAS THE BATTERY. CAR STALLED LESS AN A MILE AWAY FROM THE SHOP. THEY HAVE NOW HAD THE CAR FOR 2 FULL DAYS AND CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THIS IS A SAFETY ISSUE SINCE I DON'T KNOW WHEN OR WHERE IT WILL STALL OUT.

CATASTROPHIC BRAKE FAILURE AT 50 MPH WHILE DECELERATING. RECEIVED BRAKE LIGHT FOLLOWED BY COMPLETE BRAKE FAILURE. PEDAL WENT TO FLOOR AND WAS SUBSEQUENTLY UNRESPONSIVE. ATTEMPTED TO PUMP, NO LUCK. CAR REQUIRED EMERGENCY BRAKE TO STOP NARROWLY AVOIDING COLLISION. CAR IS CURRENTLY RESIDING AT MOYER FORD DEALERSHIP IN FOLEY, AL. DEALER STATES TO ME THAT THIS WAS A "BRAKE PEDAL ASSEMBLY FAILURE." AWAITING TROUBLESHOOTING CODES FROM DEALER.

BRAKE FAILURE OCCURRED WITH NO WARNING ON CITY STREET WHILE CAR WAS TRAVELING STRIAGHT. FORTUNATELY, THERE WAS NO TRAFFIC PRESENT AND THE EMERGENCY BRAKE WAS USED TO SLOW THE CAR YO A STOP. AFTER RESTARTING, THE DASH "ABS" AND "BRAKE PROBLEM" LIGHTS ILLUMINATED. THE CAR FROM THIS POINT HAD VIRUTUALLY ZERO BRAKING AND THE BRAKE PEDAL WENT ALMOST TO THE FLOOR. THE CAR WAS TOWED TO A FORD DEALER FOR INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD GONE BAD AND NEEDED REPLACEMENT. ALTHOUGH THE PART CAN BE REPLACED, IT WON'T FIX THE PROBLEM. IT APPEARS THE ABS MODULE DESIGN AND BRAKE SYSTEM LOGIC FOR THE FUSION IS FLAWED. EXAMINATION OF THE BRAKING SYSTEM SCHEMATICS INDICATES THERE IS NO OVERRIDE FOR THE SYSTEM IF THE ABS MODULE FAILS. WHEN THIS OCCURS, AS IT DID FOR US, THE CAR'S BRAKES COMPETE WITH THE ABS SYSTEM CAUSING AN ALMOST COMPLETE LOSS OF BRAKING. OUR FAMILY WAS FORTUNATE THAT WE WERE NOT TRAVELING ON A BUSY STREET OR HIGHWAY. THE POTENTIAL FOR DAMAGE AND INJURY WAS SIGNIFICANTLY HIGH, NOT JUST TO MY FAMILY BUT TO OTHERS AS WELL. GIVEN THE AGE OF THIS VEHICLE (2010), IT IS HIGHLY LIKELY THAT THE FREQUENCY OF THESE EVENTS WILL INCREASE. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.