2010 FORD FUSION HYBRID Complaints

OUR 18 YEAR OLD DAUGHTER WAS DRIVING THE CAR WHEN THE POWER STEERING CEASED TO FUNCTION. SHE WAS ABLE TO STOP AND CALL US FOR HELP. WE TOOK IT TO A DEALER AND THEY SAID THE WHOLE POWER STEERING NEEDED TO BE REPLACED. THE CAR HAD JUST UNDER 100,000 MILES ON IT. *TR

I WAS DRIVING HOME FROM WORK IN HOUSTON, TX AND SUDDENLY THE BRAKES FAILED FOR THE 2ND TIME IN A WEEK. THE CAR WAS ON, DROVE AND STEERED FINE, BUT THERE WERE NO POWER BRAKES. IT WAS AS IF A MANUAL TRANSMISSION CAR HAD STALLED, BUT EVEN WORSE. AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON. I WAS ABLE TO QUICKLY PULL OVER. I PUT IT IN PARK, TURNED THE CAR OFF, AND THEN IMMEDIATELY STARTED IT UP. ALL WAS FINE WITH NO LIGHTS OR BELLS. I CALLED FORD AND EXPLAIN THE PROBLEM AND THEY ADVISED ME TO TAKE TO THE FORD DEALER FOR SERVICING. THEY'VE, OF COURSE, NEVER HEARD OF THIS PROBLEM AND CAN'T BELIEVE IT HAPPENED. IT SOUNDS TO ME LIKE A COMPUTER / ELECTRONIC PROBLEM. FORD KEPT THE CAR FOR 2 DAYS IN THEIR GARAGE AND THEY DROVE IT AROUND AND RUN THEY DIAGNOSTICS AND THEY SAID THEY COULDN'T FIND OUT ANY CODE OR PROBLEM AND THEY CANNOT HELP. I TOOK THE CAR OUT AND DROVE FOR 3 DAYS AND IT WAS FINE BUT ON THE 4TH DAY THE SAME PROBLEM AGAIN. BREAK FAILED TO WORK AND COME UP WITH 'AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON'. FORD ARE NOT WILLING TO HELP AND THEIR GARAGE CANNOT HELP EITHER BUT THERE IS KNOWN ISSUE WITH THIS MODEL. PLEASE READ NOT FROM AUTOMOTIVE FORD: HTTP://WWW.AUTOMOTIVEWORLD.COM/ANALYSIS/80719-US-FORD-TO-FIX-FAULTY-BRAKE-SOFTWARE-ON-HYBRIDS/

THE POWER STEERING RANDOMLY GAVE OUT WHILE I WAS DRIVING. AT FIRST A LIGHT CAME ON THE DASH BOARD THAT SAID SERVICE POWER STEERING NOW. THEN ANOTHER LIGHT SAYING SERVICE ADVANCE TRACK. AFTER I PARKED MY CAR TURNED IT OFF AND WENT TO TURN IT BACK ON I WAS NO LONGER ABLE TO EASILY TURN MY STEERING WHEEL. *TR

AS WE WERE DRIVING ABOUT 35 MILES AN HOUR, THE POWER STEERING REPAIR LIGHT AND THE ADVANCETRAC REPAIR LIGHT BOTH SUDDENLY CAME ON. WE WERE ALMOST TO OUR DESTINATION. AFTER WE STOPPED AT OUR DESTINATION, THE POWER STEERING WAS COMPLETELY SHUT OFF IN THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED AND THE REPAIR CHARGES (FROM THE FORD DEALER) ARE ESTIMATED TO BE $2391. FOR A CAR THAT'S BARELY 6 YEARS OLD AND IN OTHERWISE GREAT CONDITION (~80,000 MILES) TO HAVE A SUDDEN FAILURE THAT WOULD LEAD TO EXTREMELY EXPENSIVE REPAIRS IS RIDICULOUS. I WORRY, BASED ON WHAT I'VE READ FROM OTHER USERS ONLINE, THAT IF WE HADN'T BEEN ABOUT 1 MINUTE FROM OUR DESTINATION THAT THE POWER STEERING WOULD HAVE JUST SHUT OFF WHILE WE WERE DRIVING, WHICH WOULD HAVE BEEN VERY DANGEROUS ON SUCH A CURVY ROAD. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY POWER STEERING WENT OUT WHILE MY WIFE WAS DRIVING THE CAR WITH MY KIDS IN IT. SHE TOTALLY LOST ALL POWER STEERING MAKING A TURN, I TOOK TO THE DEALER AND THEY SAID THEY HAD TO REPLACE THE RACK. ABOUT 3 MONTHS LATER IT HAPPENED AGAIN WHILE SHE WAS GETTING READY TO TURNING IN OUR DRIVEWAY. I TOOK BACK TO THE DEALER THEY SAID IT WAS FINE JUST NEEDED REPROGRAMMED. IT WORKED FOR ABOUT 6 MONTHS AND NOW IT IS DOING THE SAME THING. I CANT AFFORD TO TAKE IT TO THE DEALER AGAIN SO IT IS SITTING IN MY DRIVEWAY. *TR

THIS IS THE THIRD TIME OUR CAR WILL BE GOING TO THE DEALERSHIP FOR A SERIOUS BRAKE ISSUE. THE FIRST TIME IT OCCURRED WAS IN SEPTEMBER OF 2015. THE VEHICLE WAS IN MOTION ON A RESIDENTIAL STREET WHEN THE CAR BRAKES STOPPED FUNCTIONING AS USUAL. THE DRIVER HAD TO SLAM ON THE BRAKES TO GET THE CAR TO STOP. THE CHECK BRAKE AND SERVICE LIGHTS CAME ON. THE BRAKES NO LONGER FUNCTIONED PROPERLY. THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. IT HAPPENED AGAIN IN MAY OF 2016 WHEN THE CAR STARTED IN THE DRIVEWAY. AN INDEPENDENT MECHANIC WAS ABLE TO REPLICATE THE PROBLEM, WHICH WAS PRINTED OUT AND TAKEN TO THE FORD DEALERSHIP. THE DEALERSHIP WAS ABLE TO ISOLATE THE PROBLEM THIS TIME AND FIX IT. THE CAR WAS FUNCTIONAL AGAIN. TODAY, THE ISSUE HAPPENED YET AGAIN. AS THE CAR STARTED WHILE STATIONARY, THE CAR DINGED AND THE CHECK BRAKE AND SYSTEM LIGHTS CAME ON. FEARING A USER ERROR, THE DRIVER RESTARTED THE CAR AND IT SEEMED FINE. AS THE DRIVER DROVE DOWN THE RESIDENTIAL BLOCK, THE BRAKES BECAME UNRESPONSIVE AND THE SYSTEM LIGHTS CAME BACK ON. THE DRIVER HAD TO PRESS VERY HARD ON THE BRAKES TO AVOID RUNNING A STOP SIGN AND INTO ONCOMING TRAFFIC ON A NEIGHBORING STREET. THE CAR WAS TOWED TO THE DEALER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). PER THE INTERIM NOTICE, THE CONTACT WOULD RECEIVE A CALL ONCE THE PARTS WERE AVAILABLE. THE CONTACT WAITED FOR MONTHS BUT DID NOT RECEIVE A CALL. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS AND REMEDY WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/18/17LJ UPDATED 09/07/2017*JS

ON 10/13/16 WHILE DRIVING THE STEERING WHEEL LOCKED, POWER STEERING ASSIST FAULT APPEARED ON THE DASH AND I RAN INTO A TELEPHONE POLE. MY PASSENGER AND MYSELF WERE INJURED AND THE CAR IS TOTALED. *TR

TUESDAY, OCTOBER 25TH, I WAS DRIVING MY 2010 FORD FUSION APPROXIMATELY 20 MPH WHEN THE POWER STEERING AND ADVANCETRAC LIGHTS CAME ON MY DASH. I STOPPED, TURNED THE CAR OFF AND BACK ON. THE LIGHTS STAYED ON AND THE POWER STEERING WASN'T WORKING. I HAD THE CAR TOWED BY AAA TO A AAA APPROVED MECHANIC. THE INFORMED ME THAT THERE IS A SECOND NHTSA INVESTIGATION ON THE 2010 FUSION FOR THIS PROBLEM, AND A RECALL ON THE 2011-2012 FUSIONS THAT HAVE THE SAME PART AND PROBLEM. THE AAA MECHANIC WOULDN'T TOUCH THE CAR! I CALLED THE FORD CUSTOMER SERVICE NUMBER, BUT WITHOUT A RECALL, THEY WERE NOT WILLING TO DO ANYTHING FOR ME. I TOOK IT TO THE LOCAL FORD DEALERSHIP WHERE THEY RESET THE CODES, CHARGED ME $94.99 FOR DIAGNOSTIC SERVICE, AND EVERYTHING WORKS FINE NOW. I AM HOPING THAT THIS GETS ME BY UNTIL THE MUCH NEEDED SAFETY RECALL IS ISSUED SO I CAN HAVE THE STEERING FIXED THE RIGHT WAY. MY WIFE DRIVES THIS CAR AND WE HAVE MANY CHILDREN THAT RIDE IN IT. THERE IS NOT WAY THAT SHE COULD STEER THE CAR IF THE POWER STEERING GOES OUT AGAIN. IT MAKES IT VERY HARD TO TURN THE STEERING WHEEL AND HAPPENS WITHOUT WARNING, AND IMPOSSIBLE TO MAKE SHARP TURNS. THIS PROBLEM NEEDS TO BE RESOLVED WITH A SAFETY RECALL ASAP. *TR