2010 FORD FUSION HYBRID Complaints

MY 2010 FORD FUSION HYBRID EXPERIENCED IDENTICAL SYMPTOMS (TWICE) TO THOSE OF CUSTOMER SATISFACTION PROGRAM 13N03 HOWEVER THE HYBRID VERSION OF THE FORD FUSION IS NOT INCLUDED IN THE PROGRAM (FORD CLAIMS IT DOES NOT HAVE THE ISSUE). I FIRST HAD THE ISSUE IN AUGUST 2015. I WAS DRIVING ON I-40 IN RALEIGH, GOING UP A SLIGHT HILL WHEN I NOTICED THE CAR WASN'T GOING, IT WAS JUST DECELERATING NO MATTER HOW MUCH I PRESSED THE GAS. VERY SCARY ON A HIGH SPEED INTERSTATE IN THE MIDDLE LANE. THE TWO WRENCH LIGHTS CAME ON. I WAS ABLE TO 'LIMP HOME'. WHEN WE GOT TO THE FORD DEALER, THE WRENCH LIGHTS WERE NO LONGER ON. THE DEALER CLAIMED FORD FUSION HYBRIDS DID NOT HAVE THE ETB PROBLEM. WE ASKED THEM TO DRIVE THE CAR AROUND, WHICH THEY DID, AND COULDN'T REPRODUCE THE PROBLEM. THEY SAID THERE WAS NOTHING THEY COULD DO UNLESS I CAME IN WITH THE PROBLEM HAPPENING. THE PROBLEM DIDN'T SURFACE AGAIN UNTIL ALMOST 10,000 MILES LATER. THIS TIME I WAS ON A LOWER SPEED ROAD, SO INITIALLY IT WASN'T QUITE AS SCARY; HOWEVER AFTER THE EXPERIENCE AT THE DEALER LAST TIME, I WANTED TO GET TO THE FORD DEALER WHILE THE PROBLEM WAS OCCURRING. THIS REQUIRED ME TO DRIVE IN THE POURING RAIN, ON A 55 MPH ROAD, WHERE GOING UP THE HILL MY SPEED DROPPED TO 15 MPH THE DEALER DID PULL THE CODES, AND WAS ABLE TO CONFIRM THE P2112 CODE, THROTTLE STUCK OPEN. I HAD TO PAY FOR REPAIRS, AND FORD REFUSES TO REIMBURSE ME. *TR

ON MULTIPLE OCCASIONS DURING PAST 3 YEARS, I EXPERIENCED A SUDDEN LOSS OF POWER STEERING, WHICH COULD BE REINSTATED BY PULLING OVER, SHUTTING OFF ENGINE AND RESTARTING CAR. A FEW WEEKS AGO, IT COULD NOT BE REINSTATED AND I HAVE HAD A PERMANENTLY LOSS OF STEERING. THE ISOLATED INCIDENTS OCCURRED WHILE DRIVING, SOMETIMES IN A PARKING LOT WHERE I CAME CLOSE TO HITTING CARS BECAUSE I COULD BARELY MUSTER THE PHYSICAL STRENGTH NECESSARY TO STEER IN TIGHT SPOTS, OTHER TIMES WHILE DRIVING IN CITY STREETS. THEY APPEARED TO OCCUR RANDOMLY ABOUT ONCE OVER FEW MONTHS UNTIL IT FINALLY HAPPENED PERMANENTLY. SO FAR, I HAVE NOT HAD ANY ACCIDENTS OR INJURIES, ALTHOUGH I CANNOT LET MY WIFE DRIVE THE CAR BECAUSE SHE LACKS THE PHYSICAL STRENGTH TO OVERCOME THE LOSS OF POWER STEERING. THE CAR IS NOW WITH THE DEALERSHIP WHERE I BOUGHT IT AND THEY ARE CHARGING ME APPROXIMATELY $1,900 TO REPLACE THE ENTIRE STEERING ASSEMBLY. THE SPECIFIC INFORMATION GIVEN BELOW IS FOR THE LAST, PERMANENT OCCURRENCE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING ON THE HIGHWAY 70 MPH SPEED LIMIT THE CAR STOP ACCELERATING AND SLOWED DOWN TO THE EQUIVALENT OF DRIVING IN "CRUISE CONTROL" AT 30 MPH. A YELLOW WRENCH WARNING LIGHT TURNED ON. TOOK CAR TO FORD DEALER AND THEY FELT PROBLEM WAS CONSISTENT WITH A THROTTLE PART PROBLEM AND THEY RECOMMENDED REPLACING THE PART WHICH I DID AND FIXED THE PROBLEM. OF NOTE, BY THE TIME I HAD THE CAR TOWED TO FORD DEALER (DAY AFTER INCIDENT) THE WARNING LIGHT WAS OFF AND FORD DEALER SAID THAT THE CAR SYSTEM HAD NO RECORD OF EVENT.

WHILE MAKING A LEFT TURN I SEEMED TO LOOSE CONTROL OF THE STEERING AND HIT THE OPPOSITE CURB SO HARD THAT A LARGE CHUNK WAS TORN IN BOTH PASSENGER SIDE TIRES. I WAS DRIVING ON A SUBURBAN STREET AND HAD A LEFT TURN TRAFFIC SIGNAL. I DID NOT KNOW HOW IT HAPPENED AND CALLED AAA TO BE TOWED TO A STATION AND HAD TO PURCHASE TWO NEW TIRES.

THE TAKATA RECALL HAS RENDERED MY FRONT PASSENGER SIDE SEAT UNUSABLE FOR FEAR OF MY PASSENGERS BEING IMPACTED BY SHRAPNEL SPRAYING OUT OF WHAT SHOULD HAVE BEEN A RELIABLE SAFETY FEATURE. NEARLY FOUR MONTHS SINCE THE ISSUE WAS DISCOVERED THERE HAS BEEN NO FURTHER COMMUNICATION FROM FORD ABOUT A FIX. I CAN'T HELP BUT FEEL THE SAFETY RATINGS FOR THESE CARS ARE A JOKE IF AIR BAGS THAT BEHAVE MORE LIKE FRAGMENTATION GRENADES ARE NOT CONSIDERED A TOP PRIORITY.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED AND THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO REPAIR THE THROTTLE BODY; HOWEVER, THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT PART OF A RECALL AND WAS OUTSIDE OF THE EXTENDED WARRANTY DUE TO THE VEHICLE BEING A HYBRID. THE CONTACT WAS INQUIRING ABOUT REIMBURSEMENT ELIGIBILITY. THE FAILURE MILEAGE WAS 37,500. THE CONSUMER STATED SHE IMMEDIATELY LOST SPEED AND HAD TROUBLE ACCELERATING. UPDATED 10/27/16.*JB..UPDATED 12/20/16 *BF *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED NORMALLY AND WAS TAKEN TO THE DEALER THE FOLLOWING DAY, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

DRIVER'S DOOR LATCH FAILED -- UNABLE TO LOCK DRIVERS DOOR, UNABLE TO OPEN DOOR USING INSIDE DOOR HANDLE.