2010 FORD FUSION HYBRID Complaints

DRIVING ON A HIGHWAY MY CAR WENT FROM 65 MPH TO 30-35 UNEXPECTEDLY. IT WOULD NOT RESPOND TO THE GAS PEDDLE AT ALL AND A LARGE ORANGE WRENCH ICON APPEARED ON DASHBOARD. LUCKILY I WAS ABLE TO GET TO THE SHOULDER AND RESTART THE CAR. I CALLED FORD AND WAS TOLD THIS WAS A KNOWN ISSUE BUT A RECALL WAS NOT ISSUED DUE TO IT BEING A "NON CRITICAL" ISSUE. THEY ALSO SAID THIS PARTICULAR ISSUE WAS TESTED ON THE HYBRID MODEL BUT NOT FOUND TO BE A PROBLEM. THEY TOLD ME FORD DID OFFER AN EXTENDED WARRANTY FOR THIS ISSUE FOR NON-HYBRID FORD FUSIONS, BUT SINCE I WAS A HYBRID OWNER I WAS OUT OF LUCK. I HAD TO PAY $400 TO HAVE MY CAR REPAIRED FOR THEIR KNOWN ISSUE. WHEN I CALLED FORD CUSTOMER SUPPORT I WAS TREATED VERY RUDELY AND WAS TOLD THAT "THE NHTSA DID A THOROUGH INVESTIGATION AND THE HYBRID WAS NOT FOUND TO HAVE THIS ISSUE AND THAT THIS PARTICULAR ISSUE WAS NOT CRITICAL". IT'S NOT CRITICAL NOW SINCE NO ONE GOT KILLED/HURT. IT WAS LUCK I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT ISSUE. I'M NOW AFRAID TO DRIVE THIS CAR FOR FEAR THIS WILL HAPPEN AGAIN. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE DOES GET HURT OR WORSE AS A RESULT OF THIS "NON CRITICAL" ISSUE. THERE ARE MANY WEBSITES FOR THIS ISSUE: HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/

WHILE ON TRAVEL, I WENT TO START MY CAR AND GOT A WARNING MESSAGE THAT THE POWER STEERING NEEDED TO BE SERVICED. THERE WAS NO EARLIER INDICATION (NOISE, PERIODIC FAILURE, ETC.) THAT POWER STEERING WAS ON THE WAY OUT. THANKFULLY I WAS NOT DRIVING AT THE TIME. ONLINE RESEARCH REVEALED A RECALL FOR NEARLY ALL LATER MODELS 2011-2015, BUT NOT MINE FOR THE EXACT SAME ISSUE.

MY DAUGHTER WAS DRIVING THE VEHICLE IN LOS ANGELES ON A ONE-WAY STREET IN THE HILLS AND HEARD A LOUD NOISE RIGHT BEFORE THE STEERING WHEEL LOCKED ON HER. THE 'SERVICE POWER STEERING NOW" RED LIGHT CAME ON BUT THE STEERING WHEEL WOULD NOT MOVE. THE CAR WAS TOWED INTO GALPIN FORD. GALPIN QUOTED $2200.00 TO REPAIR AND SUGGESTED THAT I CALL FORD CUSTOMER SERVICE. A COUPLE OF CALLS INTO FORD YIELDED TWO APOLOGIES AND SAID THAT THE CAR IS NOT PART OF THE MAJOR RECALL AND THEREFORE NOT UNDER WARRANTY. THIS YEAR AND MODEL HAS THE WORST NUMBER OF COMPLAINTS FOR STEERING WHEEL

DRIVING ON HIGHWAY W/ CRUISE CONTROL ENGAGED AT 65 MPH SPEED. SUDDENLY CAR LOSES COMPLETE ACCELERATION & PROPULSION ABILITY, RESULTING IN CAR TO SLOW DOWN RATHER SUDDENLY. I WAS ABLE TO PULL ONTO OFF RAMP IN MY CASE, BUT IF I WAS IN A DIFFERENT LOCATION, I WOULD HAVE DEFINITELY BEEN IN A VERY DANGEROUS SITUATION/SERIOUS ACCIDENT. I TURNED OFF VEHICLE AND RESTARTED THE VEHICLE A FEW MINUTES LATER. PROCEEDED TO THE HIGHWAY AGAIN, EXPERIENCED THE PROBLEM AGAIN, THIS TIME I WAS ONLY ABLE TO PULL OVER TO THE LEFT SHOULDER, WHICH WAS QUITE NARROW TO BEGIN WITH."WRENCH SYMBOL" APPEARED THE SECOND TIME AND STAYED ON WITH CHECK ENGINE LIGHT ON. CAR WAS UNSAFE TO DRIVE FURTHER. THE CHECK ENGINE TROUBLE SHOOTING CODES I HAD WERE P2111 AND P2112. CAUSE OF THIS ISSUE IS KNOWN TO FORD MOTOR BUT THEY REFUSE TO INCLUDE HYBRID CARS IN THEIR "CONSUMER SATISFACTION PROGRAM 13N03". THROTTLE BODY CONTROL MODULE SENOR, INCLUDING THE ENTIRE ASSEMBLY IS DEFECTIVE AS FORD HAS AGREED TO REPLACE THIS ON MILLIONS OF CARS ACROSS VARIOUS MODEL YEARS, INCLUDING THE FUSION 2010, BUT NOT FUSION HYBRID VERSIONS. FORD STATES THEY WILL NOT REPAIR PROBLEM THAT I EXPERIENCED RECENTLY UNDER THIS ESTABLISHED PROGRAM WHICH NHTSA WAS PROPONENT FOR. THE DEFECTIVE PART IN QUESTION IS THE THROTTLE BODY ASSEMBLY AND SENSOR WHICH IS NO DIFFERENT THAN THE PART IN THE NON-HYBRID VERSION FOR THE SAME MODEL YEAR. REAL HAZARD TO DRIVER AND I WAS LUCKY THAT I WAS NOT REAR ENDED AS A RESULT OR IN A SERIOUS CAR ACCIDENT FROM THIS KNOWN DEFECTIVE PART. FORD MOTOR MUST BE REQUIRED TO NOTIFY ALL AFFECTED OWNERS WHO WILL/HAVE EXPERIENCED THIS PROBLEM TO HAVE IT REPAIRED AT THEIR EXPENSE, AS THIS IS A SERIOUS SAFETY ISSUE THAT MUST BE TAKEN SERIOUSLY GIVEN NUMBER OF VEHICLES THAT ARE INVOLVED THAT WILL EXPERIENCE THIS. I EXPERIENCED THIS AT MILEAGE OF 75K BUT I HAVE READ THAT OTHERS HAVE HAD THIS HAPPEN AT MUCH LOWER MILEAGE.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE NORMALLY AND WAS VERY SLUGGISH. THE POWER TRAIN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER RESTARTING THE VEHICLE, THE FAILURE WOULD GO AWAY, BUT WOULD RECUR SHORTLY AFTERWARDS. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000. ..UPDATED 10/28/16 *BF *TR

TAKATA RECALL. RECEIVED "SAFETY RECALL NOTICE 16S26/NHTSA16V-384 WARNING RUPTURED INFLATOR COULD CAUSE "DEATH." YET FORD DEALER HAS NO PARTS AND FORD SAYS NO IDEA WHEN PARTS WILL ARRIVE AND THAT "CAR IS SAFE TO DRIVE". HAVE LARGE FAMILY AND CANNOT USE CAR BECAUSE OF THIS. NO LOANERS AVAILABLE.

I WAS DRIVING AT ABOUT 45MPH ON A CITY STREET AND A BICYCLIST PULLED IN FRONT OF MY CAR. I HAD TO SLAM ON THE BRAKES TO AVOID HITTING HIM. I WAS ABLE TO AVOID AN ACCIDENT, BUT THE ABS LIGHT CAME ON AND THE BRAKES WERE NOT RESPONDING AS USUAL. I HAD TO PUSH DOWN ALL THE WAY ON THE BRAKE PEDAL FOR THE CAR TO SLOW AT ALL. I WAS TOLD THAT BECAUSE I SLAMMED ON THE BRAKES IT CAUSED AN INTERNAL FAULT WITH THE ABS MODULE. THE SERVICE DEPARTMENT DID NOT SEEM CONCERNED THAT THE BRAKES HAD FAILED AND I WAS TOLD THAT SLAMMING ON THE BRAKES COULD TYPICALLY CAUSE THIS TYPE OF FAILURE WITH THE COMPUTER SYSTEM.

MY 2010 FUSION HYBRID BEGAN A NO-START/STALLING CONDITION. IT HAS HAPPENED SIX TIMES NOW. FIRST OCCURRENCE WAS AFTER FUELING AT LOW SPEED AFTER ENTERING STREET. SECOND OCCURRENCE WAS WHILE TRAVELING ON THE HIGHWAY AT 55 MPH. THIRD OCCURRENCE WAS WHILE EXITING THE INTERSTATE. FOURTH OCCURRENCE WAS AT LOW SPEED. FIFTH OCCURRENCE WAS IMMEDIATELY AFTER REFUELING WHILE STILL IN PARKING LOT. AND SIXTH OCCURENCE WAS ALSO IMMEDIATELY AFTER REFUELING JUST AFTER LEAVING GAS STATION AT LOW SPEED. FOUR OF THE SIX OCCURRENCES WAS A FAILURE FOR THE INTERNAL COMBUSTION ENGINE TO START AFTER THE ELECTRIC MOTOR HAD ALREADY BEGAN MOVING THE VEHICLE. THE OTHER TWO OCCURRENCES WAS WHILE COASTING. IN ALL INSTANCES THERE WOULD BE A RED TRIANGLE WARNING MESSAGE TO PULL OVER SAFELY, NO CODES WERE THROWN ACCORDING TO THE ENGINEERING REPORT, NO ISSUES REPORTED VIA THE VEHICLE HEALTH REPORT, THE VEHICLE WAS TRAVELING IN A MOSTLY LEVEL AND STRAIGHT LINE, AND THE VEHICLE WOULD USUALLY RESET AND RUN NORMALLY AFTER THE FIRST OR SECOND ATTEMPT AT RESTARTING ONCE THE VEHICLE WAS PULLED OVER.

I WAS DRIVING ON THE HIGHWAY AT 65 MPH WHEN TWO WRENCH SYMBOLS APPEARED ON THE DASHBOARD. WITHIN A FEW MINUTES, THE CAR BEGAN TO DECELERATE QUICKLY AND LOST POWER. I HAD TO PULL OVER TO THE SHOULDER TO AVOID AN ACCIDENT. IT IS THE SAME ISSUE THAT FORD HAS EXTENDED THE WARRANTY FOR WITH REGARD TO THE NON-HYBRID FORD FUSION MODEL. ALSO THERE ARE MANY SIMILAR COMPLAINTS THAT HYBRID OWNERS ARE REPORTING ON THE INTERNET. I DO NOT KNOW WHY THE EXTENDED WARRANTY DOES NOT APPLY TO THE HYBRIDS AS IT IS THE SAME ISSUE. THE DEALER TOLD ME THAT THE THROTTLE BODY MUST BE REPLACED IN MY CAR AND THEY ALSO HAVE TO REPROGRAM THE POWERTRAIN CODE.

TAKATA RECALL WHEN I CALLED THE DEALERSHIP TO GET A "TIMELINE" AS TO WHEN THIS PROBLEM WOULD BE RESOLVED, I WAS TOLD "THERE IS NO TIMELINE". I SAID DOES THAT MEAN IT COULD TAKE YEARS? THE RESPONSE WAS SILENCE! SO I NEED TO BE SURE NO ONE SITS IN THE FRONT PASSENGER SEAT OR RISK THERE DEATH AND IF THEY DIE IT IS ALL MY FAULT. THE RECALL WAS 11 WEEKS AGO..... WHAT EXACTLY IS A REASONABLE AMOUNT OF TIME?