2010 FORD FUSION HYBRID Complaints

I EXPERIENCE RAPID DECELERATION OF MY VEHICLE WHEN GOING OVER 60MPH ON THE HIGHWAY. THE WRENCH SERVICES LIGHT CAME ON, AS WELL AS THE CHECK ENGINE LIGHT, AND THE ACCELERATOR STOPPED RESPONDING AT ALL. I HAVE FOUND MANY INSTANCES OF THIS HAPPENING IN OTHER FORD VEHICLES, INCLUDING THE FUSION, BUT AM TOLD BY FORD THAT THE HYBRID HAS NOT BEEN AFFECTED AND THEREFORE THERE IS NO RECALL OR REPAIR ASSISTANCE. HOWEVER, CLEARLY THIS SAME PART IN MY VEHICLE, THE FUSION HYBRID, IS EXPERIENCING ISSUES.

JULY 29, 2016 DRIVING HOME FROM WORK I WAS DRIVING UPHILL WHEN I NOTICED THE CAR LOSING POWER, NO AMOUNT OF PUSHING DOWN ON THE ACCELERATOR MADE A DIFFERENCE. THE CAR DID NOT STALL BUT IT COULD NOT GAIN MOMENTUM. THE SERVICE ENGINE LIGHT CAME ON. I HAD TO STOP IN THE RIGHT LANE BECAUSE THERE WAS NO SHOULDER AND THE ENGINE HAD STARTED MAKING A VERY LOUD/ROUGH SOUND. I WAITED 5 MIN AND STARTED THE CAR AGAIN. EVERYTHING LOOKED FINE, THE INDICATOR LIGHT HAD CLEARED AND ENGINE SOUNDED NORMAL. I DROVE THE REST OF THE WAY HOME WITHOUT INCIDENT. OVER THE WEEKEND THE CAR OPERATED NORMALLY. ON MONDAY 8/1/2016 ON MY WAY TO WORK THE PROBLEM STARTED AGAIN. THE CAR REMAINED OPERATIONAL BUT COULDN'T GO MORE THAN 20-30 MPH. THE HYBRID BATTERY WOULD DRAIN VERY QUICKLY AND THE REGENERATION MOTOR RAN CONSTANTLY AND SOMETIME VERY ROUGH. I MANAGED TO DRIVE IT TO MY MECHANIC. HIS DIAGNOSTIC REPORT SHOWED A P2112 CODE (THROTTLE BODY STUCK CLOSED). HE PROPOSED CLEANING THE VALVE AS A FIRST STEP BUT HE DIDN'T THINK THAT WOULD FIX THE PROBLEM. WE TRIED THAT BUT TWO DAYS LATER THE PROBLEM CAME BACK. MY MECHANIC ADVISED THAT WHILE HE COULD REPLACE THE ETB, HE WAS NOT EQUIPPED TO CALIBRATE IT AND THAT ONLY FORD COULD DO THIS WORK. HE ALSO TOLD ME THAT WHILE RESEARCHING THE PROBLEM HE'D COME ACROSS INFORMATION THAT MY PROBLEM MIGHT BE COVERED BY AN EXTENDED WARRANTY. I CALLED FORD ABOUT THE EXTENDED WARRANTY AND THEY TOLD ME THAT HYBRIDS ARE NOT COVERED BY THE WARRANTY. IT SEEMS TO ME THAT NHTSA DROPPED THE BALL ON THIS IF THE SAME PROBLEM IS HAPPENING TO HYBRID OWNERS AS IS TO NON-HYBRID OWNERS FOR VEHICLE MODELS OF THE SAME YEARS. MY VEHICLE HAD ABOUT 58,700 MILES WHEN TROUBLE STARTED. NO ONE I SPOKE TO AT FORD COULD TELL ME WHY HYBRIDS ARE NOT COVERED BY THE ETB EXTENDED WARRANTY. SEEMS TO ME NHTSA NEEDS TO RE-OPEN THEIR INVESTIGATION ON THIS ISSUE!

THE DRIVER-SIDE INTERIOR DOOR LATCH STOP WORKING AND I COULDN'T GET OUT OF THE CAR! THIS MALFUNCTION HAPPENED IN A VERY MUNDANE MANNER. AS I WAS DOING REGULAR ERRANDS, IN AND OUT OF THE CAR ON FRIDAY, AUGUST 5, 2016, ON MY THIRD ERRAND STOP, THE DOOR LATCH BROKE. I REALLY DIDN'T NOTICE A "SNAP" OR ANY KIND OF "BREAKING SOUND." I DON'T KNOW IF THE BREAK OCCURRED WHILE I WAS DRIVING OR NOT. I WAS STOPPED/PARKED IN SHOPPING CENTER PARKING LOT WHEN I NOTICED THIS PROBLEM. AT FIRST I PANICKED AND WAS QUITE AFRAID. I CALLED MY BOYFRIEND AND HE CALMED ME DOWN AND INSTRUCTED ME ON HOW TO SIMPLY ROLL DOWN (ELECTRIC) WINDOW AND REACH OUT AND THEN OPEN DOOR FROM EXTERIOR. THEN, HE TOLD ME TO ROLL WINDOW UP BY LEAVING IGNITION ON AND. THIS WORKED. SO I BEEN USING MY CAR LIKE THIS UNTIL I COULD GET IT FIXED. I DID SOME RESEARCH AND LEARNED OF THE THOUSANDS OF DOOR LATCH RECALLS ON OTHER FORD FUSION MODELS. WHEN I CALLED FORD THEY SAID MY MODEL YEAR, 2010, IS NOT INCLUDED IN THE RECALL. I WILL ONLY HAVE TO PAY $100 DEDUCTIBLE BECAUSE REPAIR IS COVERED UNDER EXTENDED WARRANTY. I DON'T THINK I SHOULD HAVE TO PAY ANYTHING SINCE FORD KNOWS THEY ARE HAVING VARIOUS DOOR LATCH MSL FUNCTIONS. THIS IS MY COMPLAINT. I CLOSE BY SAYING THAT I HAVE REALLY LOVED MY FORD FUSION HYBRID AND CONSIDERING GETTING NEWER OR NEW MODEL. HOWEVER, I BELIEVE, GIVEN THE THOUSANDS OF PROBLEMS WITH DOOR LATCHES, GIVEN THE SAFETY ISSUES, FORD SHOULD REPLACE THEM ALL. THERE IS NO ATTACHMENT AS A PHOTO WOULDN'T DEMONSTRATE THE MALFUNCTION.

CURRENTLY THERE IS RECALL ON THE PASSAGER AIRBAD. I INQURED AT THE DEALER FOR A LOANER CAR UNTILL MY CAR IS FIXED. SUCH OFFER WAS DENIED. I WAS TOLD THAT THERE HAS BEEN ONLY ONE ISSUE WITHA FORD MUSTANG. ONE IS TOO MANY. ALSO I WAS TOLD THAT THE HIGHWAY SAFETY DEPARTMENT GAVE INSTURCTIONS THAT THE VEHICLE CAN BE DRIVEN UNTILL THE AIRBAG ISSUE IS TAKEN CARE OF. I AM NOT SURE IF THIS IS CORRENT. IN ANY CASE, THIS IS WRONG, EVEN IF THERE WAS ONLY ONE DEATH. I PURCHASED THE VEHICLE FROM FORD, AND I WAS TOLD THAT IT WAS A SAFE CAR, NOW 5 YEARS DOWN THE ROAD I FIND OUT THAT IT IS NOT. YOUR HELP WITH THIS MATTER IS VERY MUCH APPRECIATED.

MY SUNROOF EXPLODED OUTWARDS WHILE I WAS DRIVING ON THE HIGHWAY. I HAD JUST LEFT THE BEACH, SO THE EXTERIOR WAS VERY HOT AND THE INTERIOR WAS VERY COLD WITH A/C RUNNING. I THOUGHT SOMETHING HAD FALLEN OUT OF THE SKY UNTIL I SAW THE GLASS WAS BOWED OUTWARDS.

SUDDEN POWER STEERING SHUTOFF. I WAS DRIVING OUT OF MY PARKING LOT WHEN THE STEERING WHEEL GOT VERY STIFF I COULDN'T TURN THE CAR AND I ALMOST HIT THE CAR NEXT TO ME. I TRIED TURNING THE CAR ON AND OFF TO CLEAR THE ERROR SINCE THERE IS NOT APPARENT CAUSE TO THE ISSUE. ACCORDING TO MY RESEARCH, THERE IS A RECALL FOR THIS PROBLEM FOR MANY FORD MODELS BUT THE 2010 FUSIONS AREN'T INCLUDED.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 65 MPH, THE WRENCH WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT SWITCHED OFF AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

WHEN ATTEMPTING TO OPEN THE DRIVER'S SIDE DOOR TO GET OUT OF THE VEHICLE THE HANDLE WILL PULL AS IF TO OPEN HOWEVER THE DOOR WILL NOT OPEN. THE SPRING INSIDE THE DRIVER'S SIDE DOOR HANDLE BROKE PREVENTING OCCUPANTS FROM OPENING THE DOOR FROM THE INTERIOR OF THE CAR. IN ORDER TO OPEN THE DOOR THE OCCUPANT MUST ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR HANDLE. SPEAKING TO A FORD REPRESENTATIVE THEY NOTIFIED ME THIS IS A COMMON ISSUE WITH THE FUSION MODELS.

DRIVING FROM DALLAS TO AUSTIN AND WITH ABOUT 60 MILES LEFT, THE YELLOW WRENCH WARNING LIGHT CAME ON IN THE CAR. I PULLED OVER AS SOON AS I COULD TO SEE WHAT THE LIGHT INDICATED. THE MANUAL SAID IT WAS A THROTTLE CONTROL POWER TRAIN MALFUNCTION. I TURNED OFF THE CAR AND WAITED A BIT. WHEN I TURNED THE CAR ON, THE LIGHT DID NOT COME ON AGAIN, BUT I AM CONCERNED THE CAR WILL BECOME UN-DRIVABLE. I SEE THAT THIS IS A COMMON PROBLEM... TOO COMMON. IS THERE A RECALL YET?

"PASS AIRBAG OFF" LIGHT COMES ON RANDOMLY WHEN PASSENGER IS SEATED REGARDLESS OF CAR MOVEMENT, SPEED, OR ROAD CONDITIONS. ATTACHED IS A RECENT INCIDENT.