2010 FORD FUSION HYBRID Complaints

THE DRIVER SIDE DOOR WOULD NOT OPEN WHEN PULLING THE LATCH FROM INSIDE THE VEHICLE, THE DOOR WOULD NOT OPEN. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A FORD REPAIR SHOP FOR REPLACEMENT, DRIVER ONLY ABLE TO EXIT VEHICLE BY OPENING WINDOW AND USING OUTSIDE DOOR HANDLE. VEHICLE STATIONERY. PROBLEM MENTIONED ON INTERNET BY OTHER DRIVERS SINCE 2006

ON 2 DIFFERENT DAYS, DRIVING ON FREEWAY, MY 2010 FORD FUSION HYBRID, DID NOT RESPOND TO ACCELERATOR DEMAND, I.E. FAILED TO SPEED UP AS COMMANDED, THE WRENCH LIGHT ILLUMINATED BUT NO CHECK ENGINE LIGHT. THIS PROBLEM SEEMS INTERMITTENT, DEALER CANNOT PIN POINT THE PROBLEM BUT REPLACING THE ELECTRONIC THROTTLE BODY(ETB) FIXED THE PROBLEM. I FOUND MANY SIMILAR COMPLAINTS ONLINE. NHTSA ACTION NO. PE 13003 WHICH IDENTIFIES CARS MODELS AFFECTED INCLUDES MY CAR, AND THE ACTION RESULTED IN A CUSTOMER SATISFACTION PROGRAM THAT EXTENDED THE WARRANTY ON THE ETB. HOWEVER, FORD CLAIMS MY VIN IS NOT INCLUDED. I HAVE FOUND OTHERS IN THE SAME SITUATION AND HAVE FILED COMPLAINTS, E.G.NHTSA ID NUMBER 10778131, AND CARCOMPLAINTS.COM.

WHEN DRIVING A LONG PERIOD OF TIME 100-300 MILES THE WRENCH WILL APPEAR. AFTER PULLING OFF AND LETTING IT SIT FOR ABOUT 30 MINUTES IT GOES OFF, ONLY TO COME BACK ON AFTER DRIVING ANOTHER 100-300 MILES.

WHILE MY DAUGHTER WAS DRIVING MY CAR THE POWER STEERING FAILED UNEXPECTEDLY AND SHE WAS LUCKY SHE WAS NEAR OUR HOME. I BROUGHT THE CAR TO THE DEALERSHIP AND THEY SAID THE PART WILL COST $1500 AND IT IS ON BACKORDER FOR OVER TWO WEEKS! I BOUGHT THIS CAR USED AND FOUND OUT THE SAME PART WAS REPLACED AT 65,000 MILES. I WAS TOLD BY THE DEALERSHIP THAT IT'S COMMON TO HAVE TO REPLACE THAT PART EVERY 65,000 MILES! I HAVE HAD MANY CARS AND I HAVE NEVER ONCE HAD TO REPLACE A STEERING GEAR, NEVER MIND TWICE. I THINK FORD HAS FAULTY PARTS AND SHOULD TAKE ACCOUNTABILITY FOR IT!! RIGHT NOW I AM OUT OF A CAR FOR OVER TWO WEEKS AND THE DEALERSHIP THEY CAN NOT GIVE ME A LOANER EVEN THOUGH IT'S FORD WHO DOESN'T HAVE THE PART. I WILL NEVER BUY A FORD AGAIN AFTER THIS. THE CARS ARE UNSAFE AMD NO ONE IS DOING A THING ABOUT IT! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

I HAVE HAD MULTIPLE INCIDENTS WITH MY 2010 FORD FUSION HYBRID WHERE I HAVE BEEN DRIVING AND THE ENGINE WILL SUDDENLY LOSE POWER AND THE THROTTLE BECOMES UNRESPONSIVE. SOME OF THESE INCIDENTS OCCURRED DURING FREEWAY DRIVING. WHEN THIS HAPPENED, AN ORANGE WRENCH WOULD APPEAR ON MY DASH DISPLAY, SOMETIMES ACCOMPANIED BY THE CHECK ENGINE LIGHT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A KNOWN ELECTRONIC THROTTLE BODY ISSUE. PER NHTSA ACTION NUMBER : PE13003, FORD HAD ISSUED AN EXTENDED WARRANTY PROGRAM TO COVER REPLACEMENT OF THIS DEFECTIVE PART, BUT THEY ELECTED TO EXCLUDE THE FUSION HYBRID. UPON CONTACTING FORD CUSTOMER SERVICE AND SPEAKING WITH A SUPERVISOR. I WAS ADVISED THAT FORD WAS EXCLUDING THE HYBRID MODEL BECAUSE ITS 2.5L ENGINE IS DIFFERENT THAN THE 2.5L ENGINES IN THE NON-HYBRID MODELS. WHILE THERE MAY BE DIFFERENCES IN THE ENGINE, THIS IS STILL THE SAME DEFECTIVE PART NUMBER THAT IS IN ALL OF THE OTHER FORD VEHICLES THAT RECEIVED THE EXTENDED WARRANTY, AND ACCORDING TO THE SERVICE MANAGER AT THE DEALERSHIP WHERE I HAD THE CAR SERVICED, THE CAR INCORRECTLY RETURNED THE SAME ERROR CODE (P2112, "THROTTLE BODY STUCK CLOSED") THAT THE COVERED VEHICLES RETURNED. THE SERVICE MANAGER ADVISED THAT IT MAKES NO SENSE THAT MY VEHICLE WOULD BE EXCLUDED AND ADVISED THAT I CONTACT FORD CUSTOMER SERVICE. I WAS ADVISED BY CUSTOMER SERVICE THAT EVEN THOUGH THE PART IS DEFECTIVE WHEN INSTALLED ON SOME VEHICLES, IT MAY NOT BE DEFECTIVE WHEN INSTALLED ON OTHERS. THAT SAID, THE PART DISPLAYED THE SAME PATTERN OF FAILURE, THE SAME SYMPTOMS AND THE SAME ERROR CODES AS THE PART COVERED UNDER THE EXTENDED WARRANTY. IT'S THE SAME DEFECTIVE PART. IT MAKES NO SENSE THAT 1.6 MILLION THROTTLE BODIES MAY BE FAULTY ON NON-HYBRID VEHICLES, BUT THE SAME PART HAPPENS TO BE OKAY ON ALL 60,000 FUSION HYBRIDS. I WAS FORCED TO MAKE THE REPAIR OUT OF POCKET.

WHILE EXITING THE VEHICLE, THE LEFT-FRONT INTERIOR DOOR HANDLE BROKE ON IT'S LOWER-LEFT CORNER . BECAUSE OF THE BREAKAGE, THE DOOR WILL ONLY LOCK WITH THE INTERIOR DOOR LOCK. PRESSING THE LOCK BUTTON ON THE KEY FOB LOCKS ALL DOORS EXCEPT THE LEFT-FRONT.

WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE WRENCH INDICATOR LIGHT ("LIMP HOME" MODE) SUDDENLY STARTED FLASHING, AND THE GAS PEDAL ABRUPTLY BECAME UNRESPONSIVETHE VEHICLE WOULD NO LONGER ACCELERATE AND COULD ONLY COAST. THE ABRUPTLY DECELERATING VEHICLE WAS MANEUVERED ACROSS MULTIPLE LANES OF TRAFFIC TO THE SHOULDER AND TURNED OFF. UPON RESTARTING THE VEHICLE AFTER A MINUTE, IT WAS ABLE TO RESUME NORMAL OPERATION FOR ABOUT 15 MINUTES, WHEN THE PROBLEM REOCCURRED, AND THE SAME STEPS WERE TAKEN. IT OCCURRED AGAIN 90 MINUTES LATER. SYMPTOMS CORRESPOND TO OTHER ACCOUNTS OF ELECTRONIC THROTTLE BODY ISSUES, BUT FORD SAYS THAT THE VEHICLE IS NOT COVERED UNDER ANY RECALLS, EXTENDED WARRANTIES, OR CUSTOMER SAFETY PROGRAMS.

OUR FORD FUSION HYBRID EXPERIENCED A TOTAL BRAKE FAILURE AS I WAS DRIVING OUT OF OUR CANYON. I HAD JUST STOPPED TO LET A COUPLE OF CARS PASS ON THE NARROW ROAD AND AS I PROCEEDED INTO A 90 DEGREE DOWNHILL TURN, THE BRAKES FAILED, CAUSING A CRASH. THERE WAS NO BRAKING WHATSOEVER. I HAD ONLY 2 OR 3 SECONDS BEFORE THE TURN AND MANAGED TO AVOID GOING OFF OF A CLIFF ONLY NARROWLY, BY RUNNING UP A EARTHEN BANK AND OVER A LARGE BOULDER, WHICH STOPPED THE CAR. THE CONSUMER REPORTS TEST DRIVER HAD THE SAME EXPERIENCE WHEN TEST DRIVING THE CAR IN 2010.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 20 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO DRIVE OVER 25 MPH. THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING AT SPEED CAR SUDDENLY SLOWS WITH A JERK. A WRENCH LIGHT COMES ON THE DASH. THROTTLE CONTROL/POWERTRAIN MALFUNCTION LIGHT AND ENGINE LIGHT ILLUMINATES. CAR GOES INTO "LIMP MODE". CAN'T GO OVER LOW SPEEDS. CAR IS UNSAFE TO DRIVE.