2010 FORD FUSION HYBRID Complaints

DRIVING HOME ABOUT 55MPH WHEN STEERING GOT STIFF AND "POWER STEERING FAILURE" FOLLOWED BY "ADVANCETRAC FAILURE", THEN "SERVICE ADVANCETRAC SYSTEM" WARNING MESSAGES AND CHIMES APPEARED. MANAGED TO GET HOME WITHOUT THE POWER-ASSIST BUT UPON STOPPING ON DRIVEWAY AND RESTARTING CAR, STEERING WAS GONE ALTOGETHER AND I COULD NOT TURN THE WHEEL. IMPOSSIBLE TO DRIVE. SPOKE TO FORD CUST. SERV. NEXT MORNING WHO SAID THERE WERE NO ISSUES REPORTED ON THIS CAR AND NO SAFETY RECALLS (ALTHOUGH HE ADMITTED THERE WERE SAFETY RECALLS ON ALL SUBSEQUENT MODEL YEARS OF THIS CAR FOR STEERING ISSUES) AND HE SUGGESTED TAKING IT TO THE DEALER. I TOLD HIM IT WAS IMPOSSIBLE TO DRIVE SO HE ARRANGED (AND COVERED THE COST OF) A TOWTRUCK TO TAKE IT TO THE NEAREST DEALER. THEY TESTED THE CAR AND FOUND ONLY A BLOWN POWER STEERING SYSTEM FUSE. AFTER REPLACING FUSE AND TESTING THE CAR THEY SAID IT WAS NOW FIXED. THEY COULD NOT IDENTIFY THE PROBLEM THAT CAUSED THE FUSE TO BLOW. I EXPLAINED THAT I WAS NOW SCARED TO DRIVE THE CAR IN CASE IT HAPPENED AGAIN AND WHAT IF.... IT HAPPENED AT HIGHER SPEED AND THE CAR WON'T STEER? THE DEALER SERVICE MANAGER IS CONTACTING FORD TO SEE WHAT SHE CAN DO. TOTAL COST TO FIX THE FUSE AND DIAGNOSTIC TEST WAS $111.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE THROTTLE BODY WAS REPAIRED, WHICH REMEDIED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING MESSAGE FOR SERVICE POWER STEERING AND SERVICE AUTO TRAC ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER RAN A DIAGNOSTIC AND THE SYSTEM RESET ITSELF. THE MECHANIC DIAGNOSED THAT THE ELECTRIC POWER ASSIST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

DURING HIGHWAY SPEEDS, THE CAR SUDDENLY DECELERATED TO AROUND 20 MPH AND SHOWED THE CHECK ENGINE LIGHT WHICH LATER SCANNED TO BE THE DTC P2112 THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED. THE NHTSA HAS ACTION NUMBER PE13003 WHICH IS THE SAME ISSUE AND WAS CLOSED. FORD HAS ISSUED A CSP 13N03 BUT IT DOES NOT INCLUDE MY VIN NUMBER BUT SHOULD. I CALLED FORD AND THEY CONFIRMED THAT MY VIN IS NOT INCLUDED BUT GAVE NO REASON WHY.

WHEN STARTING THE CAR I GOT AN ERROR MESSAGE "SERVICE POWER STEERING NOW" AND SERVICE ADVANCETRAC. NOW I CANNOT TURN THE WHEEL ON THE CAR AND I CANNOT DRIVE IT. I'VE SEEN OTHER PEOPLE HAVE THE SAME ISSUE. I TIRED TO RESTART THE CAR AND HAD THE SAME ISSUE. ALSO UNPLUGGED THE BATTERY AND TIRED AGAIN AN IT STILL HAD THOSE ERRORS.

DRIVING AT HIGHWAY SPEEDS, NORMAL OPERATION, IN SUNNY CONDITIONS WHEN I LOST ACCELERATION ABILITY AND WAS ONLY ABLE TO COAST. THE YELLOW WRENCH INDICATOR CAME ON (NO CHECK ENGINE LIGHT). I WAS FORTUNATE ENOUGH TO MOVE TO THE SHOULD SAFELY SINCE THERE WAS LIMITED TRAFFIC ON THE HIGHWAY AND I WAS DRIVING IN THE RIGHT LANE. I CYCLED THE CAR OFF AND ON AND WAS ABLE TO RESUME NORMAL OPERATION. THIS SAME SITUATION HAPPENED TWICE MORE IN CITY DRIVING BEFORE I COULD GET INTO THE DEALER FOR AN APPOINTMENT. EVENTUALLY THE DEALER EVALUATED THE VEHICLE AND REPLACED THE ELECTRONIC THROTTLE BODY.

AFTER SWITCHING THE GEAR SHIFT FROM THE PARK POSITION, I IMMEDIATELY NOTICED MY BRAKES FAILED AND MY VEHICLE BEGAN ROLLING FORWARD. THE VEHICLE STOPPED AFTER PLACING A SUBSTANTIAL AMOUNT OF PRESSURE ON THE BRAKES. AFTER TURNING THE VEHICLE ON AND OFF THE TWO SYMPTOMS WENT AWAY. LATER THAT DAY THE SAME ISSUE HAPPENED FOR THE SECOND TIME WHILE MY VEHICLE WAS STATIONARY. THE THIRD TIME THAT THIS ISSUE OCCURRED I WAS DRIVING ON A HIGHWAY AND ALMOST WENT INTO OPPOSING TRAFFIC. THE SERVICE LIGHT TURNS OFF AFTER RESTARTING THE CAR BUT RETURNS LATER THAT DAY. UPDATED 9/28/15 *LN THE CONSUMER STATED IN ADDITION TO THE BRAKES, THERE WAS AN ISSUE WITH THE ADVANCED TRACK SYSTEM. UPDATED 10/13/15*JB

WHILE DRIVING ALONG AT 35 MPH THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC SYSTEM" WARNING LIGHTS CAME ON. LOST POWER STEERING. STOPPED TO SEE WHAT OWNER'S MANUAL HAD TO SAY. IT SAID IT WAS OKAY TO DRIVE, BUT TO TAKE IT TO THE NEAREST DEALER. TOOK IT TO A FORD DEALER IN FRANKFORT, KY. THEY SAID IT WAS A FUSE THAT HAD POPPED UP OUT OF ITS SLOT IN THE FUSE BOX. SINCE THE POWER STEERING IS AN ELECTRICAL ASSIST MOTOR THE CIRCUIT TO THE MOTOR WAS BROKEN WHEN THE FUSE POPPED UP OUT OF ITS SLOT. THE FUSE WAS NOT BLOWN, JUST LOST CONTACT IN THE CIRCUIT. CAR WAS FINE UNTIL 10,000 MILES LATER. SAME PROBLEM, LOSS OF POWER STEERING. FORD DEALER IN DAYTONA BEACH, FL SAYS THEY FOUND AN OVER TEMP CODE AND RESET CODE. THEY COULD FIND NOTHING ELSE WRONG WITH THE CAR THAT WOULD CAUSE LOSS OF POWER STEERING. DROVE ANOTHER 1,000 MILES AND LOSS OF POWER STEERING AGAIN IN VIRGINIA. TOOK CAR TO NEAREST FORD DEALER IN PRINCE GEORGE, VA. THEY REPLACED FRONT CONTROL ARMS. DROVE ANOTHER 600 MILES AND LOSS OF POWER STEERING AGAIN. WENT STRAIGHT TO THE FIRST FORD DEALER IN FRANKFORT, KY AND THEY SAY THEY NEED TO REPLACE THE RACK ON IT, BUT IT IS NOW OUT OF WARRANTY. NOT SURE WHAT TO DO NEXT OR WHERE TO TAKE THE CAR. NO ONE REALLY KNOWS WHAT IS CAUSING THIS PROBLEM....UPDATED 10/01/15*BF

DRIVING 15MPH IN RESIDENTIAL AREA. COME TO A T INTERSECTION 3 WAY STOP. PRESS THE BRAKE PEDAL TO SLOW, AND THE BRAKES FAILED TO STOP THE VEHICLE. THERE WAS NO BRAKE PRESSURE OR RESPONSE. THE BRAKE PEDAL WAS FULLY PRESSED. EMERGENCY BRAKE WAS PULLED TO STOP THE VEHICLE. CONVENTIONAL HYDRAULIC SYSTEM DID NOT APPLY THE BRAKES AS IT SHOULD HAVE. DASHBOARD INDICATED BRAKE CHECK BRAKE SYSTEM ERROR, SERVICE ADVANCETRAC ERROR, TRACTION CONTROL LIGHT WAS ILLUMINATED, PARKING BRAKE LIGHT ILLUMINATED, AND ABS LIGHT WAS ILLUMINATED. TURNED THE VEHICLE OFF AND BACK ON. VEHICLE RETURNED TO NORMAL OPERATION. HAD VEHICLE TOWED TO FORD DEALERSHIP. DEALERSHIP STATES ABS MODULE SHOWS MANY INTERNAL FAULTS. REPLACEMENT MODULE ORDERED; TO BE INSTALLED. SIMILAR SYMPTOMS REPORTED BY PLETHORA OF OTHER 2010 FORD FUSION HYBRID OWNERS. FORD ISSUED CUSTOMER SATISFACTION PROGRAM 10B13 FOR SIMILAR PROBLEMS IN THE PAST. FORD CORPORATE WAS CALLED, AND A CASE NUMBER PROVIDED. AFTER PROVIDING VIN NUMBER IT WAS STATED MY VEHICLE DID NOT FALL WITHIN THE GUIDELINES OF THE CUSTOMER SATISFACTION PROGRAM EVEN THOUGH I EXPERIENCED THE SYMPTOMS OF THOSE WHO DID. I WAS DIRECTED TO FURTHER ADDRESS THE ISSUE WITH THE SERVICE MANAGER AT THE FORD DEALERSHIP WHERE MY VEHICLE WAS BEING REPAIRED.

I'VE EXPERIENCED THE "LIMP HOME MODE" PROBLEM DESCRIBED IN FORD'S CONSUMER SATISFACTION PROGRAM 13N03. THIS HAS OCCURRED 4 TIMES NOW AND IS A VERY SCARY AND VERY UNSAFE PROBLEM. I TOOK MY CAR TO THE LOCAL FORD DEALER (DAVID MCDAVID) IN FORT WORTH. THEY DETERMINED THE PROBLEM IS A DEFECT IN THE THROTTLE BODY HOWEVER THEY WILL NOT FIX IT UNDER THE TERMS OF 13N03 AS FORD BELIEVES IT DOES NOT APPLY TO THE HYBRID. I CAN ASSURE YOU IT APPLIES. PERHAPS DUE TO THE LOW NUMBER OF FUSION HYRID'S ON THE ROAD THIS HAS NOT YET RECEIVED MUCH ATTENTION. PLEASE ADD THE FUSION HYBRID TO THE LIST OF MODELS EXPERIENCING THE LIMP HOME MODE ISSUE AND URGE FORD TO CORRECT IT AS PART OF 13N03 UPDATED 11/27/2017*CN