2010 FORD FUSION HYBRID Complaints

The contact owns a 2010 Ford Fusion Hybrid. The contact stated when he started the vehicle the ABS, traction control, advance track, and the brake light warning lights illuminated. The contact stated that the brake pedal was depressed and went to the floorboard. An independent mechanic diagnosed the vehicle and stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and referred the contact to the dealer. The dealer was contacted and refused to inspect the vehicle. The dealer stated that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 148,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at 20 MPH, the brake pedal depressed to the floorboard as extra travel time was needed to stop the vehicle. The check brakes warning message appeared on the instrument panel during the failure. As the contact attempted to pull over to the side road, extra steering effort was needed to steer the vehicle. Due to the failure, the vehicle was towed to a dealer where they informed him that the ABS module needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and confirmed that the parts were on backorder. The contact was also notified that there were no recalls on the vehicle and was then referred to the NHTSA for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brake pedal required additional pressure to stop the vehicle. The vehicle was taken to the dealer where it was diagnosed that the anti-lock braking system (ABS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 100,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving approximately 60 MPH and turning to exit the highway, the vehicle lost power steering functionality. The contact stated that extra effort was needed to turn the steering wheel to the right before stopping on the highway offramp. The contact stated that the "power steering" and "advance track service" warning lights were illuminated. The contact stated that the following day she drove the vehicle to a dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was repaired. The contact stated that the failure had occurred twice in the past, requiring the steering gear assembly to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 199,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 25 MPH, the brakes failed to stop the vehicle. The contact's husband pressed the reset button on the vehicle; however, the failure recurred. The vehicle was taken to an unknown dealer. The dealer informed the contact's husband that the failure might be related to the ABS computer system, but the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 216,319.

The contact owns a 2010 Ford Fusion Hybrid. The contact received a notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that the part was not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while in traffic on an incline, the hybrid battery was running however, the vehicle failed to accelerate. The message to “pull over safely, check charging system” was displayed. The vehicle was pulled off the road. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the wiring harness needed to be replaced because there was no power going to the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 111,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 5 mph, the ABS warning light illuminated and braking functionality was reduced. The brake pedal was depressed to slow and stop the vehicle. The contact restarted the vehicle and the warning light disappeared. The contact stated that the vehicle started operating normally however, the failure recurred, and the contact pulled into a parking lot and had the vehicle towed to the local dealer to be diagnosed. The contact was informed that the ABS sensor needed to be replaced. The vehicle was not repaired due to the part not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 163,000.

Takata recall. The contact owns a 2010 Ford Fusion Hybrid. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact had not contacted the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND THE SERVICE ADVANCED TRACK WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE CONTACT SLOWED THE VEHICLE BY ACTIVATING THE PARKING BRAKE. THE CONTACT TOOK THE VEHICLE SELLERS-SEXTON FORD LINCOLN MAZDA (341 VFW MEMORIAL DR, ST ROBERT, MO 65584; (573) 336-2000) AND WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.