2010 FORD FUSION HYBRID Complaints

I WAS DRIVING DOWN THE A STREET AT 45MPH AND A POWER STEERING FAULT OR FAILURE MESSAGE CAME ON MY INSTRUMENT CLUSTER. ALSO THE TRACTION CONTROL LIGHT CAME ON AS IF THE TRACTION CONTROL SYSTEM WAS OFF. MOST IMPORTANTLY I LOST MY POWER STEERING. WITH GREAT EFFORT I WAS ABLE TO CONTROL THE CAR AND PULL IT OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND TURNED IT BACK ON. THE TRACTION CONTROL LIGHT WAS STILL ON BUT THE POWER STEERING CAME STARTED WORKING AGAIN. *TR

WE CAN'T STEER THE CAR, ELECTRIC POWER ASSISTED STEERING EPAS, HAD THE COMPUTER CODES RESET AND STILL DID NOT FIX MY CAR! I HAVE PUT ENOUGH MONEY INTO THIS CAR, AND NOW THE "COMPUTER" IS TELLING ME THAT I HAVE TO REPLACE A VERY EXPENSIVE PART THAT FORD IS ONLY COVERING FOR SOME OF THEIR [XXX] VEHICLES. THIS PART IS APPROX. $1600 NOT HAPPY WITH FORD...THEY ARE GETTING AS BAD AS GM OWNING UP TO THEIR B.S.! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

POWER STEERING ASSIST HAS FAILED WITH DASH INDICATION ON 3 SEPARATE OCCASIONS; THE FIRST WAS IN MAY 2013, THE 2ND IN JULY 2014, AND THE 3RD TIME IN SEPT. 2014. THE 1ST AND 3RD OCCASIONS WERE AT SLOW SPEEDS (>10 MPH) DURING A TURN; THE 2ND OCCASION OCCURRED AT 60 MPH ON A STRAIGHT (THANKFULLY) HIGHWAY. THAT COULD BECOME A SERIOUS PROBLEM IN ON A CURVY FREEWAY AT HIGHER SPEEDS. AFTER THE 1ST OCCASION, WE TOOK IT INTO THE LOCAL FORD DEALER WHO TOLD US THAT THERE WAS ABSOLUTELY NO PROBLEM WITH OUR VEHICLE. ALL 3 OCCASIONS CLEARED AFTER TURNING THE VEHICLE OFF AND THEN BACK ON. CURRENT MILEAGE IS 146,000. *TR

THE POWER STEERING HAS "GONE OUT" TWICE. THE MOST RECENT TIME IS AROUND 8/1/14 AT 69000 MI. THE DEALER IS ABLE TO CORRECT THE PROBLEM, BUT CAN'T EXPLAIN THE CAUSE OR REMEDY ADEQUATELY. THEY'VE POINTED TO POSSIBLE TIRE PRESSURE ISSUES, BUT THE TIRE PRESSURE HAVE BEEN CLOSE TO IF NOT AT THE RECOMMENDED LEVEL AND WE GET THE IMPRESSION THAT THE PROBLEM FIXES ITSELF DURING SERVICING. THIS CAR HAS HAD A MULTITUDE OF "LITTLE" PROBLEMS - E.G. AIR BAG MALFUNCTION MESSAGE W/ NO APPARENT CAUSE, TIRE PRESSURE FAULT LIGHT ON WHEN TIRE PRESSURE IS CORRECT (THEY REPLACED A PART AND IT WAS CORRECTED), NOW THE AIR CONDITIONING ON THE PASSENGER SIDE INTERMITTENTLY WORKS AND INTERMITTENTLY SENDS OUT VERY HOT AIR INSTEAD OF COOL AIR WHILE THE VENTS ON THE DRIVER SIDE ARE BLOWING COLD AIR. *TR

FORD HYBRID WOULD NOT ACCELERATE. IT DID NOT GO ABOVE 30 MPH IN HEAVY TRAFFIC. I WAS LUCKY A FORD DEALER WAS NEARBY. IT WAS DANGEROUS CROSSING A MAJOR INTERSECTION. SERVICE DEPARTMENT SAID IT WAS THE ELECTRONIC THROTTLE BODY. NHTSA IS AWARE OF THIS PROBLEM BUT ALLOWED FORD TO LIMIT THEIR RECALL TO A LIMITED CUSTOMER SATISFACTION PROGRAM. THE PROBLEM MAY NOT PRESENT ITSELF FOR MANY MILES. MY CAR IS BEYOND WARRANTY AND I CALLED FORD. THEY SAID I WAS NOT COVERED IN THEIR LIMITED PROGRAM BECAUSE MY CAR WAS MADE AT A PLANT WHERE THEY CLAIM NO PROBLEMS EXIST. I ASKED IF THE PART WAS MADE AT THE PLANT. FORD CS DECLINED TO ASSIST ME. I WAS RESPONSIBLE FOR THE COST OF REPAIR. THE MONEY IS NOT IMPORTANT. MY WIFE WAS DRIVING AND SHE WAS PUT IN A PRECARIOUS POSITION ON THE HIGHWAY. THIS SEEMS TO BE THE RESPONSE OF AUTOMAKERS. I SUFFERED THROUGH THE 2007 TOYOTA CAMRY LIES AND BOUGHT THIS FORD. IN THE MINDS OF AUTOMAKERS, I SUPPOSE THEY WOULD SAY IT IS JUST MY BAD LUCK. TOYOTA LIED, FORD EVADED THEIR RESPONSIBILITY. *TR

INTERMITTENTLY LOSE RESPONSE FROM THROTTLE. HAPPENS ON START UP AS WELL AS WHILE DRIVING. CAR WILL NOT GO OVER 45 MPH. YOU HAVE TO PULL OVER SHUT OFF THE CAR FOR 5 SECONDS TURN IT BACK ON AND IT WILL WORK UNTIL IT HAPPENS AGAIN. MAY GO DAYS BETWEEN INCIDENT BUT HAS HAPPENED 5 TIMES IN ONE DAY. I WOULD NOT FEEL SAFE WITH THE FAMILY IN THE CAR. THE WRENCH DOES COME ONE RIGHT BEFORE THIS HAPPENS. DEALERSHIP CONFIRMED BAD THROTTLE BODY. WILL NOT COVER THE COST OF REPAIR. CURRENTLY DISPUTING WITH FORD. *TR

ON 9/20/2014 AT APPROXIMATELY 5:30PM, WHILE DRIVING HOME AT 45 MILES PER HOUR THE SERVICE POWER STEERING AND SERVICE ADVANCE TRAC ALERTS APPEAR ON THE SCREEN. THE VEHICLE BEGAN TO SLOW DOWN AND THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. NOW THE VEHICLE STARTS, MOVES EXTREMELY SLOW, THE STEERING WHEEL IS VERY RIGID AND IS DIFFICULT TO HANDLE. I CAN'T OPERATE MY VEHICLE AND I HAVE AN APPOINTMENT TO HAVE IT CHECKED AT THE LOCAL FORD DEALERSHIP FOR THE 3RD TIME. SIMILAR INCIDENTS TOOK PLACE IN MARCH 2013 AND MAY 2013. I PAID APPROXIMATELY $ 140 TWICE TO REPAIR THE SAME PROBLEM AT MY LOCAL FORD DEALERSHIP. THIS IS A MAJOR HAZARD AND COULD LEAD TO MAJOR ACCIDENT WHEN DRIVING AT HIGH SPEED. YET, THE REPAIR THAT WAS PROVIDED WAS UPDATE OF THE SOFTWARE. AND NO PERMANENT SOLUTION. WHEN AM SUPPOSED TO KNOW WHEN TO UPDATE THE SOFTWARE?

OUR 2010 FORD FUSION RECENTLY LOST ITS ELECTRONIC BRAKES DURING RUSH HOUR TRAFFIC. LUCKILY, IT WAS STOPPED AT THE TIME. IT IS NO LONGER UNDER WARRANTY, BUT WE KNOW THERE HAVE BEEN ISSUES WITH THE ELECTRONIC BRAKES ON THIS CAR (CUSTOMER SATISFACTION PROGRAM 10B13 STATED ON CR WEBSITE, SEE CONSUMER REPORTS NEWS: FEB 4, 2010 4:07PM.) COLUMBIA FORD SAID THEY UPGRADED THE COMPUTER BACK IN SEPT OF 2010. WHEN WE ORIGINALLY PURCHASED THIS CAR, THE ELECTRONIC BRAKES HAD FAILED 3 TIMES IN THE FIRST FEW MONTHS OF OWNING IT. THIS IS NOW THE 4TH TIME THE BRAKES HAVE BEEN LOST ON THE CAR. TODAY COLUMBIA FORD STATED THEY WILL DO A DIAGNOSES FOR $120.00, BUT THEY MAY NOT EVEN BE ABLE TO RECREATE THE ISSUE BUT WILL STILL CHARGE US. WHEN WE ORIGINALLY HAD THE PROBLEM WITH THE BRAKES IN 2010 THEY SAID THERE WAS NOTHING WRONG WITH THE CAR BECAUSE THEY COULDN'T DUPLICATE IT. EVENTUALLY, WE WERE PROVEN CORRECT WHEN SOMEONE FROM FORD HEADQUARTERS GOT INVOLVED AND DISCOVERED THE PROBLEM. WE WOULD LIKE FORD HEADQUARTERS TO GET INVOLVED AGAIN AND HOPEFULLY FIX THE ELECTRONIC BRAKES FREE OF CHARGE, OR FOR A VERY SMALL FEE. WE DON'T KNOW IF THERE ARE ANY OTHER 2010 FORD FUSION HYBRIDS WITH OVER 100,000 MILES BUT MAYBE IF SOMEONE AT FORD LOOKS INTO THIS ISSUE SO WE CAN AVOID A TRAGEDY. MAYBE THE SOFTWARE UPGRADE NEEDS AN ADDITIONAL UPGRADE NOW THAT THE CAR IS OVER 100,000 MILES? THE FORD CUSTOMER RELATIONSHIP WEBSITE RESPONDED TO OUR INQUIRY TODAY THAT THERE IS BASICALLY NOTHING THEY CAN DO FOR US, PLEASE CONSIDER LOOKING INTO THIS AS WE NEED SOMEONE TO HELP US. WE PERSONALLY HAVE AN URGENCY IN GETTING THIS RESOLVED AS A FAMILY MEMBER THAT RIDES IN THE CAR IS 4 MONTHS PREGNANT AND HER LIFE AND THE NEW LIFE ARE BOTH AT STAKE IF SOMETHING SHOULD HAPPEN IN OUR CAR IF THE BRAKES FAIL AGAIN. WE WOULD APPRECIATE ANY HELP YOU CAN PROVIDE US. PLEASE CALL ME IF ANY QUESTIONS. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT ALSO STATED THAT THE POWER STEERING AND ADVANCE TRAC WARNING LIGHT ILLUMINATED. AS A RESULT, THE CONTACT HAD TO USE EXCESSIVE FORCE TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,109.

VEHICLE WRENCH INDICATOR LIT WHILE DRIVING THREE TIMES DURING THIS WEEK. DEALER SAID THEY WERE UNABLE TO FIND ANY FAULT. I DROVE THE CAR AN ADDITIONAL 30 MILES AND THE WRENCH LIGHT CAME ON AGAIN , AT WHICH TIME I HAD TO LIMP TO THE DEALER WITH A MAXIMUM SPEED OF 40 MPH. THIS IS A SAFETY HAZARD AND SHOULD BE A RECALL BY FORD. THIS IS A COMMON PROBLEM FOR FORD FUSION AND FORD HAS ISSUED A RECALL FOR MOST FUSION MODELS EXCEPT HYBRID ELECTRIC VEHICLES. A MOTOR IS STILL A MOTOR AND THIS PROBLEM IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. THIS WAS COVERED UNDER OUR VEHICLES ESP EXTENDED WARRANTY PROGRAM AT A DEDUCTIBLE COST OF $100. MOST PEOPLE WOULD NOT REACT WELL TO HAVING THEIR VEHICLES STALL OUT WHEN DRIVING AT INTERSTATE SPEEDS AND BE LIMITED (WHILE ACCELERATOR FLOORED) TO 40 MPH. DEALER STATED THAT THEY REPLACE A LOT OF THE THROTTLE BODY COMPONENT VERY OFTEN. THE COST OF THIS IS USUALLY, $500-$600. *TR