2010 FORD FUSION HYBRID Complaints

THIS IS THE 3RD INCIDENT OF THIS SAME PROBLEM, FIRST TIME REPORTING IT TO NHTSA. 2010 FORD FUSION HYBRID WAS TRAVELING AT 35MPH, NORMAL CONDITIONS AND ABRUPTLY LOST ALL POWER TO THE STEERING SYSTEM. STEERING WAS ALMOST IMPOSSIBLE TO INFLUENCE, HENCE CAUSING AN EXTREMELY UNSAFE CONDITION. ADVANCTRAC ALSO HAD FAULTS ON DASH, AND WOULD NOT OPERATE. RUMORS INDICATE THIS PROBLEM IS CAUSED BY LOW VOLTAGE, TIRE PRESSURE LOW, OR OTHER ISSUES. THIS ISSUE COULD EASILY LEAD TO INJURIES AND/OR DEATH DUE TO THIS MALFUNCTION. WIDESPREAD REPORTS OF THIS ISSUE ARE ON THE INTERNET, BUT HAVE NOT BEEN REPORTED. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT INTERIOR DOOR HANDLE BECAME DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

ON 1/6/14 AND 1/7/14, THE BRAKE WARNING SIGN WOULD BRIEFLY LIGHT UP IN THE UPPER LEFT END OF THE DASHBOARD. THE LOCAL DEALERSHIP CHANGED OIL AND FILTER AND PERFORMED A MULTI-POINT INSPECTION ON 1/8/14 AND FOUND NO BREAK PROBLEM. ON 1/31/14, WHILE ON CRUISE CONTROL AT 55 MPH, THE CAR STARTED DECELERATING TO 50, 45 AND 40 MPH ON THE HIGHWAY IN JUST A FEW SECONDS; I DID NOT HAVE TIME TO READ THE WARNING SIGNAL AND I ONLY SAW THE WORD "BREAK." I WAS ABLE TO RESUME MY DRIVING WITHOUT ANY FURTHER INCIDENCE. A SIMILAR DECELERATION INCIDENT HAPPENED ON 2/3/14. THE WARNING SIGNAL WAS LONGER AND I THOUGHT I READ IN THE UPPER LEFT END OF THE DASHBOARD: "BRAKE PAD ENGAGED." THE LOCAL DEALER CHECKED THE BREAK SYSTEM AND COULD NOT FIND ANYTHING WRONG. THE SERVICE DEPARTMENT CONTACTED THE FORD MOTOR COMPANY THAT HAD NO CLUE ABOUT THE PROBLEM. ANOTHER SIMILAR DECELERATION INCIDENT HAPPENED AGAIN ON 2/11/14. THE WARNING SIGNAL WAS LONGER AND READ:" PARK BRAKE ENGAGED." THE BRAKE SIGNAL ALSO CAME ON IN THE LOWER RIGHT END OF THE DASHBOARD. AGAIN, I WAS ABLE TO COMPLETE MY DRIVE AND LATER DRIVE BACK (ONE HOUR) TO THE LOCAL DEALER SERVICE DEPARTMENT WITHOUT FURTHER INCIDENCE. ON 2/12/14, THE SERVICE DEPARTMENT NOTIFIED ME THAT IT DID NOT FIND ANYTHING WRONG AND "HEADQUARTERS" IS SAYING THAT IT NEEDS TO SEE THE WARNING SIGNAL (THAT LASTS ONLY A FEW SECONDS TO ONE MINUTE). I AM TELLING THEM THAT I WANT TO DRIVE A SAFE CAR AND NOT HAVE IT SUDDENLY DECELERATE IN FRONT OF A SEMI-TRUCK. THE CAR IS STILL IN THE DEALER'S SERVICE DEPARTMENT. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER. *TR

MY CAR WARRANTY EXPIRED IN LATE DECEMBER 2013. IN JANUARY I HAD AN INSTANCE INVOLVING ENGINE LIGHTS (WRENCHES ON DASH) ILLUMINATED AS I WAS DRIVING IN THE 54-60 MPH RANGE. POWER WAS REDUCED AND THE VEHICLE SLOWED DOWN BUT COULD STILL MOVE AT ABOUT 30-35 MPH. AFTER TURNING OFF THE CAR IT LATER RESUMED NORMAL OPERATION WITH THE EXCEPTION THAT I NOTICED LOWER MPG. WHEN I FIRST GOT THE CAR 41 MPG WAS THE BEST I COULD GET WHILE DRIVING TO MAXIMIZE MPG. THROUGH THE YEARS MPG WENT DOWN TO 37, STABILIZED, AND THEN IN RECENT MONTHS 35, THEN 30, ETC. I HAD TO PAY $460 TO MY LOCAL FORD DEALER TO REPLACE THE THROTTLE BODY AND TO REPROGRAM THE COMPUTER. IN LIGHT OF ALL THE PROBLEMS EXPERIENCED BY FORD VEHICLES WITH THESE THROTTLE BODIES, I BELIEVE FORD SHOULD PAY FOR THIS REPAIR, ESPECIALLY SINCE THE BUMPER TO BUMPER WARRANTY COVERAGE "TIMED OUT" (I.E. BEFORE THE 36,000 MILEAGE WAS EXCEEDED) IN LATE DECEMBER 2013. I HAD A SIMILAR EXPERIENCE WITH VW AROUND 2002 WHEN A HEATER CORE IN A PASSAT (NOTE I LIVE IN FLORIDA) WENT BAD A FEW THOUSAND MILES AFTER THE BUMPER TO BUMPER WARRANTY EXPIRED. VW SHOWED GOODWILL AND PAID THE COST OF THE REPAIR. FORD SHOULD DO THE SAME. *TR

MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STEER CAR RIGHT TO FOLLOW LANE AS CAR DECEL NOTICED THAT STEERING NOT RESPONDING, EVEN TO STRONGEST INPUTS (ALMOST LIKE LOCKED, LIKE CAR WAS OFF) TRIED TO HIT BRAKES, BUT PEDAL SANK TO FLOOR NO RESPONSE REGARDLESS OF PRESSURE. KEPT PRESSURE BUT CAR DID NOT SLOW BEGAN TO DRIFT PASSENGER GRABBED WHEEL ALSO AND TRIED TO PULL RIGHT. GRADUALLY STARTED TO GO RIGHT, BUT WITH EXTREME FORCE APPLIED. AFTER FORCE, WHEEL AT MOST 5 DEGREES TURN EMERGENCY BRAKE TO SLOW (NOT STOP) STEERING CORRECTIONS COULD NOT SUFFICIENTLY TURN CAR SO CAR SLAMMED INTO CONCRETE MEDIAN AT 50 MPH TIGHTENED EMERGENCY BRAKE AND CONTINUED TO PULL ON THE WHEEL SLID ALONG MEDIAN AS CAR SCREECHED CAR FINALLY STOPPED ON THE LEFT SIDE OF FREEWAY GEAR SELECTOR LOCKED IN DRIVE TURNED OFF THE ENGINE WHILE THE SELECTOR WAS STILL IN PARK. RESPONDING CHP OFFICER K. ALLEMAN ASKED US TO DRIVE CAR TO THE OTHER SIDE OF THE FREEWAY COULD NOT START CAR. TURNED KEY 3 TIMES BUT CAR REFUSED TO RESPOND. GETTING VERY HOT IN THE CAR, JUST LIKE MON, PROB 95 -100 AMBIENT TEMP AGAIN WHEN EXT. TEMP. 58 FINALLY ABLE TO SELECT NEUTRAL AND RELEASE PARKING BRAKE. CAR DID NOT START PAX&I HAD TO PULL HARD TO GET WHEEL TO TURN AT ALL INCIDENT REPORT #[XXX] OFFICER CONFIRMED BRAKES, STEERING, AND POWER WERE ALL GONE. DETAILS IN REPT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

IN AUGUST 2013 I EXPERIENCED COMPLETE BRAKE FAILURE ON MY 2010 FORD FUSION HYBRID. AS I WAS DRIVING OUT OF A PARKING LOT MY BRAKES FAILED, AND ALL OF MY WARNING INDICATORS ON THE ELECTRONIC DASHBOARD LIT UP. I WAS ABLE TO DRIVE BACK INTO THE PARKING LOT AND COAST TO FULL STOP. THE INCIDENT IS EXACTLY WHAT WAS DESCRIBED BY ANOTHER OWNER WHO POSTED THIS DESCRIPTION, WHICH IS EXACTLY WHAT HAPPENED TO ME: "WHILE DRIVING DOWN THE ROAD THE BRAKES SUDDENLY HIT THE FLOOR AND THERE WAS NO MINIMUM RESISTANCE." THERE WAS A CUSTOMER SATISFACTION PROGRAM INITIATED BY FORD FOR THE FORD FUSION HYBRID MADE ON OR BEFORE OCTOBER 17, 2009. MY FORD FUSION HYBRID WAS MADE IN NOVEMBER 2009, WHICH MAKES ME BELIEVE THE FIX WAS NOT INITIATED ON MODELS MADE JUST AFTER THE CSP! I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. I HAD TO HAVE MY EMC AND HCU REPLACED. I BOUGHT THE CAR NEW IN JANUARY 2011, 2 1/2 YEARS LATER I AM HAVING THESE ISSUES, WHICH I HAVE NEVER EXPERIENCED WITH ANY OTHER VEHICLE I HAVE EVER OWNED. I THINK FORD IS AWARE OF THESE ISSUES, AND ARE NOT RECALLING THE VEHICLES THAT ARE STILL AFFECTED. I FEEL LUCKY I WAS ABLE TO GET THE CAR OFF THE ROAD SAFELY WITHOUT GETTING INTO AN ACCIDENT. THIS IS A VERY DANGEROUS SITUATION. PRIOR TO THIS HAPPENING, I HAD MY CAR IN FOR A DIFFERENT ISSUE, AND THE SERVICE REP MENTIONED IF SOMETHING SHOULD HAPPEN TO MY BRAKES, IT WILL BE VERY EXPENSIVE TO FIX, I NOW WONDER IF HE WAS AWARE OF THIS PROBLEM BECAUSE OTHERS HAVE ALSO EXPERIENCED THIS ISSUE! *TR

DRIVING UP TO FREEWAY ON RAMP WHEN ORANGE WRENCH INDICATING A POWERTRAIN PROBLEM APPEARED ON THE DASHBOARD. HAD JUST GOTTEN ONTO THE FREEWAY, THEN ABOUT A MILE DOWN THE FREEWAY, BEGAN HAVING A DRASTIC LOSS OF POWER UNTIL I WAS DOWN TO 20-25 MPH. TURNED ON MY EMERGENCY FLASHERS AND MADE MY WAY TO THE RIGHT LANE AND MANAGED TO GET OFF THE FREEWAY WITHOUT GETTING STRUCK FROM BEHIND. TURNED THE CAR OFF AND BACK ON AGAIN, AND THE CAR RAN WITHOUT A PROBLEM, FULL POWER BACK ONTO THE FREEWAY. UNFORTUNATELY, THIS INCIDENT REPEATED ITSELF MULTIPLE TIMES AGAIN, WITH THE POWERTRAIN CONTROL MODULE ESSENTIALLY SHUTTING DOWN THE MOTOR AND FORCING ME TO DRIVE AT SPEEDS SO SLOW AS TO BE UNSAFE. PROBLEM IS REMEDIED TEMPORARILY BY SHUTTING OFF THE IGNITION AND TURNING IT BACK ON, WITH THE ENGINE BEHAVING COMPLETELY NORMALLY UNTIL THE ORANGE WRENCH REAPPEARS WHICH GIVES ME SHORT NOTICE THAT THE POWERTRAIN CONTROL MODULE WILL SOON SHUT DOWN THE POWER TO THE CAR CREATING A SUPREMELY DANGEROUS SITUATION IN TRAFFIC. MADE IT TO THE DEALER TODAY, PROBLEM WAS A FAULTY THROTTLE BODY OBD 2 CODE P2112 INDICATED A STUCK CLOSED THROTTLE BODY. REPAIRED NO CHARGE UNDER THE 5 YEAR/60,000 MILE POWERTRAIN WARRANTY. EXTREMELY DANGEROUS THOUGH, HOPE NO ELSE HAS TO EXPERIENCE THIS. *TR

AFTER EXITING THE PARKING LOT OF DOWNTOWN DISNEY IN LAKE BUENA VISTA FL, A SERIES OF WARNING LIGHTS CAME ON THE DASH AND I EXPERIENCED ALMOST A COMPLETE FAILURE OF THE BRAKE SYSTEM. I NARROWLY MISSED HITTING A PEDESTRIAN AND A MAINTENANCE VEHICLE. I MANAGED TO SLOWLY DRIVE BACK TO THE PARKING LOT. THE CAR WAS NOT DRIVABLE AND THE CAR WAS TOWED TO A LOCAL FORD DEALER. *TR

STARTED CAR. PUT CAR INTO REVERSE AND STARTED GOING BACK. DASH LIGHT CAME ON READING "STOP CAR SAFELY" AND CAR COMPLETELY SHUT OFF. WAS NOT ABLE TO USE GAS AT ALL. *TR

CAR WRENCH LIGHT CAM ON UPON STARTING THE CAR. THE ELECTRIC HYBRID SYSTEM TOOK OFF ON ITS OWN AND CRUISED AT 30MPH WITHOUT ANY PRESSURE ON THE ACCELERATOR. VERY DANGEROUS THAT THE CAR WILL ACCELERATE WITHOUT TOUCHING THE GAS PEDAL. I CRUISED DOWN A VACANT STRETCH OF ROAD FOR 5 MINUTES AT 30MPH WITHOUT TOUCHING THE GAS PEDAL. THE HYBRID SYSTEM KICKED IN AND HAS A MIND OF IT'S OWN. VERY CREEPY. I WILL SEE IF IT IS THE THROTTLE BODY BUT MINE IS A HYBRID AND IT MAY BE A LITTLE DIFFERENT THIS SHOULD BE ADDRESSED BY FORD ASAP. *TR