2010 FORD FUSION HYBRID Complaints

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD CONSUMER STATES THAT WHILE DRIVING INTO AN INTERSECTION VEHICLE COMPLETELY STOPPED. VEHICLE WAS TOWED TO ACCENTS AUTO (WILLIAMSBURG, VA) WHERE DIAGNOSTICS WERE RAN. CONSUMER WAS INFORMED THAT VEHICLE NEEDED TO BE TOWED TO DEALER FOR DIAGNOSIS. VEHICLE WAS TOWED TO WILLIAMSBURG FORD (WILLIAMSBURG, VA). IT WAS DETERMINED THAT THE TRANSAXLE HAD FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. *DL

WHILE DRIVING ON THE HIGHWAY SCHEDULE STEERING SERVICE CAME UP ON THE DASHBOARD. JUST AFTER PULLING OVER THE POWER STEERING FAILED AND I COULD NOT CONTROL THE STEERING AS IT WAS SUDDENLY EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. THIS IS AN EXTREMELY DANGEROUS SITUATION WHICH APPARENTLY BOTH FORD AND THE SAFETY BOARD ARE AWARE OF. WHY ON EARTH WOULD THE 2011 MODELS BE RECALLED FOR THIS IDENTICAL PROBLEM, BUT NOT THE 2010 MODELS WITH THE SAME PART. MY FAMILY COULD HAVE BEEN KILLED- WOULD THAT HAVE TRIGGERED A RECALL ?

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 35 MPH APPROACHING A TRAFFIC LIGHT, THE CONTACT DEPRESSED THE BRAKE PEDAL AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S VEHICLE DID NOT STOP AND CRASHED INTO THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO HALDEMAN FORD (640 US 130, EAST WINDSOR, NJ 08520) WHERE IT WAS DETERMINED THAT THE ABS MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ALSO DETERMINED THAT THE VEHICLE NEEDED A NEW ABS MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS UNAVAILABLE. *LN*JB

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 30 MPH, THE BRAKES AND STEERING SEIZED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL FOUR TIMES BEFORE COMING TO A COMPLETE STOP. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION; HOWEVER, THE FAILURE RECURRED 20 TO 30 MINUTES LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS FAILED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10B13 (BRAKE SYSTEM UPDATE) AS A POSSIBLE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. HUNTINGTON FORD (2890 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 852-0400) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

WRENCH LIGHT CAME ON AFTER DRIVING ON HIGHWAY FOR 20 MINUTES IN JULY, TYPICAL HEAT CONDITIONS. THE WRENCH LIGHT HAD COME ON FOUR PREVIOUS TIMES IN THE PAST TWO YEARS WITH NO LOSS OF POWER AND WAS TOLD BY FORD IT WAS LIKELY THE TEMPERATURE SENSOR ON THE HYBRID BATTERY INDICATING THE BATTERY WAS TOO WARM. THIS TIME THE CAR LOST POWER QUICKLY AND WE HAD TO TURN ON THE FLASHERS AND EXIT THE HIGHWAY. CAR WOULD NOT GO FASTER THAN 40 MPH. SHUT DOWN CAR AND RESTARTED BY LOSS OF POWER CONTINUED. ENGINE LIGHT ALSO CAME ON AT THE END OF THE TRIP. DEALERSHIP REPLACED THE THROTTLE BODY ASSEMBLY (FORD GENUINE PART DS7Z-9E926-D). THIS REPAIR IS COVERED AT NO COST FOR NON-HYBRID FUSIONS AS DESCRIBED IN "CUSTOMER SATISFACTION PROGRAM 13N03." THIS WAS IN LIEU OF A FULL RECALL (THE NHTSA WAS INVESTIGATING THESE SAME ISSUES). THE FORD REPRESENTATIVE TOLD ME THIS WASN'T COVERED ON HYBRID FUSIONS BECAUSE THE THROTTLE BODY PARTS WERE DIFFERENT. HOWEVER, THE SAME REPLACEMENT PART IS BEING USED IN BOTH HYBRID AND NON-HYBRID FUSIONS TO CORRECT THIS PROBLEM. WHEN I POINTED THIS OUT, HE REPLIED, WELL I HAVE'T SEEN MANY 2010 FUSION HYBRIDS WITH THIS PROBLEM. THAT IS PROBABLY TRUE -- THERE WERE ONLY 31,000 SUCH VEHICLES PRODUCED SO ANY ONE REPAIR SHOP WON'T SEE MANY. REGARDLESS, THIS IS THE EXACT SAME PROBLEM WITH THE EXACT SAME PART IN VEHICLES FROM THE SAME YEAR AND HERMOSILLO PRODUCTION PLANT. THE REMOVED THROTTLE BODY IS COVERED IN BLACK CARBON, THE SAME PROBLEM WITH THE FAULTY THROTTLE BODIES IN NON-HYBRID VEHICLES. FORD SHOULD BE FORCED TO COVER REPAIRS ON HYBRID VEHICLES AS WELL. SURPRISINGLY THE REPAIR COST WAS ONLY $318 AND WAS DONE IN ONE DAY. CAR HAS ONLY 82,000 MILES.

DUE TO A DESIGN FLAW, THE CAR'S COMPUTER SYSTEM CANNOT ACCEPT AN INDICATION OF MORE THAN ONE DIGIT IN THE "AGE" ENTRY. FOR THIS REASON, THE ELECTRIC HIGH VOLTAGE BATTERY STOPS WORKING WHEN THE CAR APPROACHES 10 YEARS OF AGE, CAUSING A SERIOUS AND DANGEROUS HESITATION IN THE DRIVE TRAIN WHEN STARTING FROM A DEAD STOP CREATING A VERY DANGEROUS DRIVING CONDITION, ESPECIALLY WHEN MAKING A CROSS-TRAFFIC TURN. REPEATED REQUESTS FROM MY FORD DEALER TO FORD MOTOR COMPANY FOR AN EXPLANATION OF HOW TO FIX THIS PROBLEM WERE UNSUCCESSFUL. MY LETTERS TO FORD SENIOR MANAGEMENT HAVE GONE UNANSWERED FOR SEVERAL MONTHS. I HAVE SINCE LEARNED HOW TO RESET THE "AGE" DATA, AND MY DEALER HAS FOLLOWED THE INSTRUCTIONS TO ELIMINATE THE CONDITION. FORD SHOULD BE REQUIRED TO ISSUE A RECALL FOR CORRECTION OF THIS KNOWN DESIGN FLAW.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PREMIER FORD LINCOLN (1072 E 49TH ST, BROOKLYN, NY 11234, (718) 859-5200) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING AND ALL OF A SUDDEN THE TWO LIGHTS CAME ON THAT SAID SERVICE POWER STEERING NOW AND TRACTION CONTROL. IT BECAME HARDER TO STEER

TAMARA RECALL. I OWN A 2010 FORD FUSION HYBRID. I WAS PULLING OUT OF THE PARKING LOT AFTER WORK WHEN MY BRAKES FAILED ENTIRELY. I WAS LUCKILY ONLY GOING ABOUT 5MPH AND COASTED INTO AN EMPTY SPOT. I HAD MY CAR TOWED AND THE DRIVER TOOK A LOOK AT IT ASSUMING IT WAS JUST THE BRAKE FLUID LEAKING FROM SOMEWHERE.THIS WAS NOT THE CASE. THE FLUID WAS FULL. AFTER SOME TIME HE ENDED UP DISCONNECTING THE BATTERY AND WHEN WE TURNED THE CAR ON ALL WARNING LIGHTS WERE OFF AND THE BRAKES WORKED FINE. THE NEXT MORNING I TURNED IT ON TO DRIVE TO A FORD DEALERSHIP AND THE BRAKES WERE NOT WORKING AGAIN. I DID SOME RESEARCH AND APPARENTLY THIS IS A KNOWN PROBLEM WITH THIS MODEL OF CAR BUILT BEFORE OCTOBER 2009. MINE WAS BUILT IN SEPTEMBER OF 2009. AT THE DEALERSHIP THEY CHARGED US A FEE TO DIAGNOSE IT AND REPROGRAM THE COMPUTER RESPONSIBLE. THEY SAID IF IT HAPPENED AGAIN I WOULD NEED TO HAVE THE ENTIRE MODULE REPLACED WHICH WOULD COST UPWARDS OF $2000 PLUS 8 HOURS OF LABOR. CONSIDERING THIS MODEL HAS A KNOWN ISSUE OF COMPLETE BRAKE FAILURE I BELIEVE IT TO BE HIGHLY DANGEROUS AND THE RESPONSIBILITY OF THE MANUFACTURER TO RECALL AND REPLACE THIS COMPUTER MODULE.

WHEN BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO STOP, BRAKES APPEARED TO FAIL AND NORMAL PRESSURE DID NOT ENGAGE THE BRAKES AT ALL. DASHBOARD LIGHTS FOR TRACTION CONTROL AND ABS ILLUMINATED. UPON FURTHER INVESTIGATION, HYDRAULIC BRAKES STILL FUNCTIONED WHEN PRESSED DOWN WITH SIGNIFICANT FORCE.