2018 FORD MUSTANG Complaints

THE INFOTAINMENT SYSTEM (SYNC 3 W/ CARPLAY) THAT CAME STOCK WITH MY 2018 MUSTANG ECOBOOST RECENTLY STOPPED WORKING. THE CAR HAS 42K MILES ON IT AND IS JUST OVER 2 YEARS OLD. SYNC 3 STARTED TO RANDOMLY LAG (20-60 SEC LAG PER BUTTON PRESS), BUTTONS BECAME UNRESPONSIVE (PRESS NOT RECOGNIZED AT ALL), SHOWED INCORRECT GPS LOCATIONS WHILE USING CARPLAY (PLUGGED IN) WITH MULTIPLE MAP SERVICES, BACKUP CAM ISSUES, AND WOULD CAUSE BLUETOOTH TO DISCONNECT RANDOMLY. I LOGGED A COMPLAINT WITH MY LOCAL DEALERSHIP AND BROUGHT IT IN FOR A DIAGNOSTIC TEST. THE DEALERSHIP STATED THAT THE APIM COMPONENT NEEDED REPLACEMENT. THE DEALERSHIP NOTED THIS IS COMMON AND PLAGUES OTHER MODELS WITH THE SAME APIM. A QUICK GOOGLE SEARCH VERIFIED THIS. MY MAIN CONCERN IS THIS: WHILE USING THIS SYSTEM IT CAN CREATE MANY DISTRACTIONS WHILE DRIVING IF THE SYSTEM IS NOT RESPONDING AS EXPECTED. EVEN THE STEERING WHEEL BUTTONS HAVE A LAG TO THEM. ONE SUCH SCENARIO THAT CAUSED GREAT ISSUE WAS ADJUSTING THE CLIMATE CONTROL DURING COLDER MONTHS WHEN THE WINDOWS/WINDSHIELD FOG UP. WHEN THIS HAPPENS, YOU CAN'T SEE WHILE DRIVING. TYPICALLY, I CAN REACT QUICKLY TO GET RID OF THE FOG, BUT SINCE THIS COMPONENT IS DEFECTIVE, THE SYSTEM DID NOT RESPOND AND THE FOG HAD TO BE MANUALLY REMOVED. ADDITIONALLY, THIS COMPONENT SHOULD NOT HAVE TO BE REPLACED WITHIN 2YR OF PURCHASE OF THE CAR, SINCE IT IS A COMPUTER. FORD OFFERED TO REPLACE THE APIM COMPONENT, FOR $1000 (WARRANTY EXPIRED AT TIME OF DIAGNOSTIC TEST). WHAT IS EVEN MORE RIDICULOUS IS THAT THEY WANT TO REPLACE IT WITH THE EXACT SAME MODEL NUMBER, WHICH TELLS ME IN ANOTHER 2YR I MAY HAVE THE SAME ISSUE. THIS ISSUE STARTED UP WHILE I WAS IN WARRANTY (~30K MI), BUT SEEMINGLY WENT AWAY UNTIL RECENTLY WHEN THE SYSTEM HAS BECOME PRACTICALLY UNUSABLE. FORD (CORPORATE) ALSO CANNOT PROVIDE ANY RATIONALE AS TO WHY THIS IS HAPPENING, PER THEIR CUSTOMER SERVICE REP.

THE VEHICLES PASSENGER FRONT SEAT RECLINING LATCH HAS MALFUNCTIONED AND NOW THE SEAT WILL NO LONGER STAY IN A LOCKED BACK POSITION. THE VEHICLE WAS NOT MOVING WHEN THIS PART WAS BEING USED BY A CHILD TO ALLOW EXIT FROM THE BACK SEAT. WITH THE SEAT NOT BEING ABLE TO LOCK BACK IT HAS NOW ADDITIONALLY CREATED A LACK OF VISION FOR THE DRIVER TO LOOK FOR ONCOMING VEHICLES THROUGH THE PASSENGER SIDE MIRROR SINCE THE SEAT IS ALWAYS LEANING FORWARD.

THE PASSENGER SIDE DOOR COMES OPEN AT LOW OR HIGH RATE OF SPEED. THE DRIVER SIDE DOOR DOES THE SAME THING. MY MUSTANG IS A CONVERTIBLE SO WHEN THE DOORS COME OPEN OR AJARED IT IS VERY FRIGHTENING. THIS HAPPENS ON THE INTERSTATE OR IN THE COUNTRY OR IN THE CITY. IT IS VERY DANGEROUS SITUATION. THIS HAPPENS AT ALL SPEEDS.

2018 MUSTANG GT 6 SPEED PERFORMANCE PACK, TIRES RUBBING ON INNER WHEEL WELLS CAUSING WIRES TO SHOW ON INSIDE OF TIRE, FEW MONTHS AGO TOOK CAR IT TO DEALERSHIP SAID NOTHING WAS WRONG BUT THERE IS HOLES RUBBED INTO MY WHEEL WELLS, ALSO HAD A CLUTCH ISSUE AND NOISE AT SAME TIME AND THEY SAID NOTHING WAS WRONG AGAIN, TOOK CAR BACK AND A WEEK AGO HAD A CLUTCH AND TRANS PROBLEM COME ABOUT, HAVE TO FORCEFULLY PUSH SHIFTER INTO A GEAR FOR IT TO GO IN, WITH THE CLUTCH FULLY PRESSED I CAN PUT THE CAR IN GEAR AND IT WILL ATTEMPT TO TAKE OFF, WITHOUT RELEASING THE CLUTCH, I CANNOT GET THE CAR INTO 6TH 5TH, 2ND AND REVERSE. 1ST,3RD,4TH GEARS ARE HARD TO GET IN BUT WILL GO FORCEFULLY. WITH CAR OFF I CANNOT GO IN MANY OF THE GEARS EITHER. WHEN THIS LAST PART HAPPEND I WAS DRIVING AND WENT TO GO INTO 3RD AND IT WOULDN'T GO IN SO I DECIDED TO TRY 4TH AND IT HAD THE SAME PROBLEM AS BEFORE, CAR SEEM TO SHAKE WHILE DRIVING ALSO

I WAS INJURED IN AN ACCIDENT ON 8/22/20 WHILE DRIVING MY 2018 MUSTANG GT. THE SIDE AIR BAGS DID NOT DEPLOY...EVEN THE INSURANCE ADJUSTER AND COLLISION SHOP ARE WONDERING WHY. MY CAR WAS TOTALED...I DO NOT BELIEVE THE AIRBAG SYSTEM WORKED AS INTENDED. I WAS HIT ON THE DRIVER SIDE WHILE TRAVELING APPROX 30MPH, THE DRIVER THAT HIT ME STATED TO POLICE THAT HE WAS GOING 45MPH.

DIGITAL INSTRUMENT CLUSTER FAILS TO ILLUMINATE. VEHICLE WAS STATIONARY WHEN PROBLEM OCCURRED.

TL* THE CONTACT OWNS A 2018 FORD MUSTANG. THE CONTACT STATED THAT AT START-UP THE INSTRUMENT PANEL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO GWINNETT PLACE FORD LOCATED AT 3230 SATELLITE BLVD, DULUTH, GA 30096, (404) 418-6877, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V814000 (ELECTRICAL SYSTEM), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 39,000.*DT CONSUMER CANNOT SEE SPEED, ALERTS, AND LIGHTS.*JB

TL* THE CONTACT OWNS A 2018 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT WAS UNABLE TO MANUALLY SHIFT INTO THIRD OR FOURTH GEAR ON A MANUAL TRANSMISSION. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD LOCATED AT 6015 PRESTON HWY, LOUISVILLE, KY 40219, WHERE THE VEHICLE WAS KEPT FOR 31 DAYS FOR REPAIRS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS RETURNED, THE FAILURE RECURRED AND WAS MUCH WORSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN STATED THAT THERE WAS NO ADDITIONAL ASSISTANCE THAT COULD BE PROVIDED; STATING THAT THE REPAIRS WERE PERFORMED PER THE MANUFACTURER'S SPECIFICATIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

THIS IS A CONVERTIBLE AND WHEN THE BACK WINDOWS ARE PUT DOWN THEY WILL NOT GO BACK UP PROPERLY. THEREFORE RAIN GETS IN AND RUINS THE CARPETS AND INTERIOR. CAUSING MOLD AND IT TO RUST OUT. EVEN BY HAND ADJUSTMENT THEY CAN NOT BE PROPERLY SEATED BACK.. AND THIS IS EVERYTIME THE TOP IS PUT DOWN. *TR

PASSENGER DOOR OPENS WHEN GOING OVER RAILROAD TRACKS. I WAS TRAVELING AT ONLY A FEW MILES AND I GUESS THE TRACKS CLICKED IT OPEN SOME HOW. SO NOW IT SEEMS THAT THE DOOR NOT ONLY OPENS WHILE DRIVING AT ANY SPEED BUT ALSO IF THE CAR HITS A BUMP OR SOMETHING ON THE ROADWAY EVEN AT LOW SPEEDS.. I WAS TRAVELING ON A COUNTY ROAD. *TR