2019 FORD MUSTANG Complaints

THIS CAR WAS PURCHASED ON 4/27/19 BRAND NEW WITH 3 MILES ON IT. AS I WAS DRIVING ON 4/29/19 IT WAS RAINING AND AS IT BEGAN TO RAIN HARDER, I ADJUSTED THE INTERVAL ON THE WIPER SWITCH TO A HIGHER SPEED AND THE WIPERS SHUT OFF AND DID NOT COME BACK ON. IT CONTINUED TO RAIN AND I MOVED THE SWITCH UP AND DOWN AND NOTHING, THEY WOULDN'T COME BACK ON. I NOTIFIED THE DEALER IMMEDIATELY AND WAS ASKED TO BRING THE CAR IN FOR INSPECTION ON 4/30/19. THEY COULD NOT REPEAT THE PROBLEM AS IT WAS NOT RAINING AT THAT TIME AND TOLD ME TO COME BACK AGAIN IF IT HAPPENS. ON 7/12/19, IT BEGAN TO RAIN AND I WAS ON THE HIGHWAY AND TURNED THE WIPERS ON AND ONCE AGAIN, AS I TRIED TO TURN UP THE SPEED, THEY SHUT OFF AND DID NOT COME BACK ON. I HAD TO DRIVE 15 MILES ON THE INTERSTATE WITH NON-WORKING WIPERS IN THE RAIN. I RECORDED THE INCIDENT WITH MY PHONE FOR EVIDENCE. TOOK THE CAR BACK TO THE SAME SERVICE DEPT AT GAUDIN FORD ON 7/15/19. THE SERVICE DEPT FOREMAN AND TECH LOOKED AT THE VIDEO. IT IS 7/17/19 AND IT IS STILL AT THE DEALER. THEY SAY IT DOESN'T SHOW ANY CODES AND THEY CANT REPEAT THE PROBLEM. WELL IT ISN'T RAINING, SO HOW CAN THEY TEST IT WITHOUT DRIVING THROUGH A CAR WASH OR SOMETHING? I NOTIFIED FORD CUSTOMER RELATIONS ON 7/16/19 OF THE ISSUE AND AM WAITING TO HEAR BACK. AS I STATED, I HAVE VIDEO EVIDENCE OF THIS SAFETY ISSUE AND THEY ARE NOT REPAIRING IT.

TL* THE CONTACT OWNS A 2019 FORD MUSTANG GT EQUIPPED WITH MICHELIN TIRES, TIRE LINE: PILOT SPORT 4S, TIRE SIZE:255/40/R19 AND DOT NUMBER WAS UNKNOWN. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT APPROXIMATELY 10 MPH, BOTH THE FRONT AND REAR PASSENGER TIRES BEGAN TO VIBRATE AND BOTH TIRES IMPLODED. THE VEHICLE WAS TAKEN TO A FORD DEALER (GILBERT FORD 3175 U.S. HWY, US-441, OKEECHOBEE, FL 34974 (863) 588-7825). THE DEALER DIAGNOSED THE TIRES AS BEING SLASHED AND THEY WERE ULTIMATELY REPLACED. A POLICE REPORT WAS FILED, CASE NUMBER 19S02663. ON ANOTHER OCCASION, THE SAME FRONT PASSENGER TIRE BLEW OUT WHILE TRAVELING AT APPROXIMATELY 20 MPH. THE VEHICLE WAS TAKEN TO A FORD DEALER ( GILBERT FORD 3175 U.S. HWY, US-441, OKEECHOBEE, FL 34974 (863) 588-7825. THE DEALER DIAGNOSED THE TIRE AS HAVING A NAIL INSIDE AS WELL AS WIRES COMING FROM THE TREAD OF THE TIRE. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE MILEAGE WAS APPROXIMATELY 15,000 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.

INSTRUMENT CLUSTER IS BLANK UPON START-UP. THIS VEHICLE SHOULD BE INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V076000. AT VEHICLE START-UP, THE INSTRUMENT PANEL CLUSTER ASSEMBLY SOMETIMES MISFUNCTIONS AND SHOWS A BLANK DISPLAY. THIS HAS HAPPENED 3 TIMES SINCE I HAVE OWNED MY CAR FOR ONLY 1 MONTH. I BROUGHT IT IN FOR SERVICE ON 6/4/19 AND WALKER FORD SUPPOSEDLY UPDATED THE INSTRUMENT PANEL CLUSTER SOFTWARE TO FIX THIS PROBLEM BUT IT HAPPENED AGAIN AND ON 6/18 UPON STARTING THE CAR, THE INSTRUMENT PANEL WAS BLANK. THE VEHICLE WAS STATIONARY IN MY GARAGE. I GOT IN IT TO GO TO WORK AND STARTED IT AND THE PANEL WAS BLANK. I TURNED CAR OFF AND WENT INSIDE THE HOUSE AND CALLED FORD. I THEN WENT BACK INTO CAR AND RESTARTED IT AND IT WAS FINE. IT WAS WORKING AGAIN.