2020 FORD MUSTANG Complaints

This 2020 Mustang GT VIN# [XXX] with 9,600 miles was a total loss that happened on 10/28/2022 paid out by Insurance company USAA 1-800-531-8111. Please take note that this vehicle was a TOTAL LOSS with severe FRAME DAMAGE. My Name is [XXX] and owned the vehicle when it was a TOTAL LOSS due to a meager collision on 10/28/2022. If you have any questions please contact me at [XXX] or [XXX] . I have all of the documents of the TOTAL LOSS and PAY OUT from USAA Ins. 1-800-531-8111. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission issue. Transmission is leaking fluid. Vehicle is currently at my home waiting to go to dealership during normal business hours. Car started smoking and running hot while getting off the interstate. I was in a travel lane when this happened. Huge safety risk. Fire department was called to ensure there was not a fire that started. Car was towed to my home until it can be towed to a dealer during working hours. General vehicle inspection done by fire department to ensure there was not a fire. They advised the car not be driven until it has been inspected by Ford. No warnings or indications there was a problem other than the smoke billowing from the engine.

Intermittent loss of throttle with wrench light. Engine goes into derate, have to shut off car, let sit for 3-5 minutes, restart then ok until it occurs again. Loss of throttle at any time is unsafe. Two Ford dealers have tried to repair with no luck. They have replaced the throttle pedal assembly, the throttle body, and now the PCM. Problem is still present. Have an ongoing Ford customer service case #CAS44568044-D6G8F8. Still awaiting resolution. Vehicle is still under 3/36 Base warranty. Problem has been ongoing for a little over a year now.

The contact owns a 2020 Ford Mustang. The contact state that the while driving at an undisclosed speed and making a right turn, the vehicle failed to shift into 2nd gear and stalled. No warning lights were illuminated. The contact stated that upon inspecting under the hood of the vehicle, he noticed that the clutch fluid line had shifted back and forth causing the failure. Additionally, the contact stated that he smelled a burning fuel odor inside the engine. The contact stated that he was able to restart the vehicle and drove the vehicle in 1st gear. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 18,923.

Drive assist/hill assist malfunctions Timing issue when shifting gears resulting in spark knock Loud high pitch squeal when vehicle is off coming from front right of engine area Due to sporadic malfunctions dealerships are unable to diagnose to fix issues

3 lug nuts on the front passenger side wheel snapped and broke off while driving in highway.

The transmission takes over when shifting from first gear. This is a automatic 10 speed that when first driven after setting overnight slips out of first and the engine revs on its own (foot removed from gas pedal) to between 4 and 6 thousand then slams into the next gear. This lurches the vehicle ahead and slams the rear pinion. trying to stop the car is difficult when it revs so high then slams into gear. This also happened in a full parking lot and could have lurched into people. I have had it at the ford dealer several times to fix, The first dealer rode with me and replicated the issue. The first dealer reached out to ford engineers and they suggested replacing the valve body in the transmission. (it was worse after the valve body change) The dealer told me they did change the valve body but there is no warranty information showing that. I have been without my car total of 5 weeks so far and they continue to tell me they cant replicate it. I have it on video and it does it almost daily when I drive it. I will not let my spouse drive the car because of this safety issue. This is the same issue that the f150 had in 2020.

The gas tank was only getting 10 gallons of gas and not 16 gallons like it was suppose to. We ended up running out of gas on a road trip with our two young daughters in the middle of the night on I-75. The gas tank said you had 100 miles to go before empty and then 3 miles later it would drop to 0 and you were running out of gas. This car was used in street racing which was late devulged to us after we found out that at 20,000 miles a whole new engine was put in without our knowledge when we purchased the vehicle . We took it to the dealer and they put a new fuel assembly unit in it. It fixed the problem a little but never fully. Now, 2 days ago my husband with my youngest daughter ran out of gas again on US-19 and I had to leave work to go get them and gas. Next on the 57 things wrong with this car… 5 days after purchase it had 22 engine warning. Took it back and they replaced the 4th coil and the 4th injector and spark plug. About 3 days later my husband came flying into his work, ran by me grabbing a fire extinguisher and ran to the car and started shooting it at the car, the car had caught on fire and the 4th injector was spewing gas. They had pinched an oring while installing the injector and never put the clips back on the injector rail to keep them in place. My husband could have been killed easily. The dealership never took ownership for it and blamed it on the dealership that sold us this the car. Every time we turn around it’s something else. The month of December we only had the car 6 days. It was in the shop 3 different. Times and everytime we got it back it wasn’t fixed. We bought this car in September and it had had 52 engine lights, over 10,000 in parts and labor to fix. Four rentals cars a new battery list goes on. We have tried numerous times to ask the dealership to make this right and their answer is for us to sell them the car back less our 20,000 deposit and buy a whole new car from them. That’s the solution we were given

The contact owns a 2020 Ford Mustang. The contact stated that the reverse light, the rearview camera, the Cross Traffic System, the blind spot detector, the Lane Assist System, and other unknown features had ceased to work. The contact received notification of NHTSA Campaign Number: 22V382000 (Power Train) and the vehicle was taken to the dealer for the recall repair; however, the failure persisted after the repair. The check engine warning light was illuminated and a message advising to check the Owner's Manual was displayed. The contact stated that the recall remedy failed to fix the failures. The dealer was notified of the failure and submitted a case report to the manufacturer; however, the manufacturer declined to cover the repair. The vehicle was not repaired. The failure mileage was approximately 2,700.

Brake light stop switch replaced 2/2/23. Now brake lights cut off if any pressure is released but foot is not removed from brake pedal. Additional harder pressure is required for brake lights to come back on. Brake lights will flicker and then cut off while foot is on brake pedal. Intermittently comes on as it should. This is an extreme safety hazard.