2021 FORD MUSTANG MACH E Complaints

pre collision assist is not available, it keeps throwing the errors and it disables adaptive cruise control, cruise control, and other safety features.

Pre-Collision Assistant was faulty and needed to be replaced, apparently there are multiple EVs having the same issue thus causing a safety hazard for vehicles expecting it to work. The warning lamp first came on two years ago for 30 seconds than it disappeared, and again last year however it stayed on so I took it to the dealership and they had collaborated the camera and the issue was resolved, however a month after that the issue came back for 30 seconds than disappeared. It didn't stop there, a week ago that same issue appeared and I took it to one dealership and they said that they had to replace the module which was currently on backorder, so I took it to a second dealership in which the technician updated all modules but was still showing the same issue so they replaced the module and the module was faulty so they had to order a new module which I am currently still waiting for the dealership to finish with the service.

I am getting a warning in the car that the front camera is failing. The warning includes an error that the front camera failed, and that the forward collision is unavailable. Each time this happens, this causes the cruise control, lane centering and lane departure systems to disengage, which means the vehicles hard brakes at highway speeds when this happens. It disabled forward collision detection when this happens. Ford has TSB for this but when I took it in for repair/replacement they said it wasn't covered by anything and charged for the fix.

What component or system failed or malfunctioned, and is it available for inspection upon request? The front IPMA camera is faulty, not working. The dealership was able to diagnose it properly. How was your safety or the safety of others put at risk? The camera fault means that the vehicle safety features for front collision assistance and anything else that uses the front camera will NOT work. Has the problem been reproduced or confirmed by a dealer or independent service center? Bob Tomes Service center in Mckinney, TX has confirmed that the fault. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are dashboard alerts for Front Camera Fault, and No Adapative Lane Assistance.

9 months ago I received a safety recall notice from Ford Motor Company regarding the Mustang Mach E battery terminals could possibly melt together at high speeds and that the car will lose power. Considering the severity of this issue I took it to a dealership right away where it sat unable to be fixed for over a month. They did not offer me a rental and having 2 kids and no car was devastating. I had to go pick the car back up without the recall being repaired and have had to use the vehicle in the meantime because I have no other option. I filed a case through the Ford BuyBack Program and was denied. I filed a complaint with the Better Business Bureau in hopes of a remedy or mediation with Ford and was also denied. I just called 3 dealerships this week after receiving a letter in the mail that the parts were available and all of them said they do not have those parts. Because of this unrepairable safety recall, the cars value has depreciated and I am upside down my 20,000$. I can't sell it or trade it in without getting another loan just to pay it off and I refuse to do that for their mistake. There has to be another way. I need help and I'm praying I can find it here. I'm paying 735$ a month for a new car scared to drive every day.

Tried to have this recall taken care of for the panoramic roof and windshield reseal. Ford Motor company has dictated to us (the dealer) that the glass portion of repair must be sublet to a glass company. We received a bill from glass company to follow Ford's procedure and FOrd is refusing to pay it, meaning we can no longer take care of these safety recalls because they are telling us we are responsible for the $820 difference in order to complete the safety recall as we cannot find a glass company willing to do the repairs for $350.00.

The parking brake stuck on after the recall was completed 4 months ago. A new wiring harness was installed to correct the issue, just as was done during the recall.

This car has had multiple recalls and issues with the power train. It has affected my safety on multiple instances. The cars sensors went out die to the batter overheating and it was having trouble delivering power to the sensors and other parts of the vehicle. When the sensors went out, the car would malfunction and it would think we are about to crash so it would break on its own and do other weird technical things. When the battery overheats it also does not allow effect cooling of vehicle and I live in a state that is very hot. I have reported these issues to the dealer multiple times, but Ford has not put out a remedy for this issue yet.

On April 19th, I picked up dinner and when I went to leave the parking lot, my vehicle turned on, but did not allow me to move out of park, nor shift into any other gear. I turned the vehicle on and off about ten times to see whether that might allow me to shift into another gear, but to no avail. It was later in the evening, so when I called the Ford customer service line I received an after hours message, and then thereafter I received a call from a Ford customer service center caller saying that they saw I was "stranded" and would send a tow truck to take the vehicle to the nearest Ford mechanic shop. They picked the vehicle up around 11pm in the evening. While the vehicle has had numerous other recalls, (windshield, etc.) I had not received any recall notice related to a battery issue. The dashboard showed a wrench in a car symbol as well as the battery symbol and a note that said "Stop safely now," and "full accessory power active." For the two and a half weeks following, I was not told what was wrong with the vehicle, nor was I provided a courtesy car. When I requested rental coverage, I was informed I would have to call "corporate" in order for them to cover the request, and when I did reach them, I was told that until they diagnosed the vehicle, they could not tell me whether it was my fault or theirs. After weeks of going back and forth, they agreed to cover a Ford rental (that I had to find on my own,) but have still not been given my vehicle as I have been informed that there are program wide software holds on the vehicle that prevent the technician from working on it. My lease ends in another month, and I have not been provided any information as to what my options are, or whether the vehicle will be fixed. I was also informed that I was not eligible for the Ford repurchase program as the vehicle is over the allotted 2 year/24K mile period, but I am extremely frustrated by the lack of care Ford has shown for my safety and ability to get around.

Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash issue and malfunctioning mirrors. The vehicle drove fine. There was no other issues. I just wanted to get this taken care of. After inspecting my vehicle, Ford of Clermont dealership informed me that someone had backed into my car, causing minor damage that needed to be repaired. Consequently, I entrusted my vehicle to Ford of Clermont dealership for the necessary repairs. However, it has been an incredibly frustrating experience as my vehicle has now been at your dealership for almost a month and a half, with no end in sight. Throughout this period, I have made numerous visits to the dealership to check on the progress of the repairs. However, each time I arrived, the service representative assigned to my case was conveniently either on a break, out to lunch, or absent altogether. To exacerbate matters, the service representative provided me with a Google Voice phone number that he never answered, but would respond to via text message. This unprofessional behavior has left me feeling neglected and unheard as a customer. Despite my persistent efforts, I have been continuously given the runaround by your dealership. Whenever I communicate with the service representative, I am fed excuses about ordered wrong body parts or being incorrect or delayed. Additionally, my requests to speak with a supervisor have been ignored, as no supervisors have reached out to address my concerns. It is worth noting that after posting a negative review on Yelp, I was promptly contacted by the service department, claiming that there is an electrical issue with my veh INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5