2022 FORD MUSTANG MACH E Complaints

To whom it may concern, Today I washed my car for the first time. My brand new Mach-E that I purchased 2 weeks ago. While going through the car wash the charging port opened up and got soaked with soap and water. This effects the vehicle charging capability and cause an electric issue to the car.

The contact owns a 2022 Ford Mustang. The contact stated while pulling into a parking spot at approximately 2 MPH and had not yet placed the vehicle in park, the vehicle had an unintended acceleration. The contact stated no warning light was illuminated. The vehicle crashed into a light post, ran over the post, and crashed into a back of a building. The vehicle had damage to the hood, grill and bumper and also to the undercarriage. The contact said he had not suffered any injuries. The police were on the scene and filed a report. The contact had the vehicle towed to a collision repair shop. The vehicle had not been diagnosed by a dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 7,500.

Brought Mach-E into dealership on 8/31 for recall on battery. Recall is corrected via a software update the can had not applied on its own after the last month. Car was serviced in about 2 hours and returned along with paperwork stating the recall was applied. Upon entering the car a new warning light was illuminated showing the software update was not yet complete. I assumed this just needed some more time to finish so the vehicle was driven home. Once home I used the messages on the center display to apply the update now. After about 20 min the first failure indicated the update was not applied because prerequisites were not met. A second attempt to apply the update was made and failed again. The failure clearly states it was not applied and that the update was intended to fix the specified recall. The car was immediately returned to the dealership with the error light still on at which point the service manager starts saying he’s sure they applied it but maybe the car didn’t take it. After some review the dealership they say they think the error is a conflict between the dealerships update and the over the air update systems but they believe it was actually installed even though the car says it failed. Due to other problems I’ve had at this dealership and the conflict of information at hand I don’t really have any way of knowing if this was properly applied. The dealership has asked to wait and check on it later to see if the errors continue.

Adaptive cruise control fault, pre-commission sensors not working, anti-lock break fault, restraint fault, tire pressure fault, dash turns off while driving which makes unable to see speed driving.

Recall for this Mustang MachE. Unable to update software. This is a safety item and the intended fix is implemented by the vehicle owner. Took vehicle today to the Lake Geneva Wisconsin Ford dealership on 08.03.2022. Appointment made in advance. Ford service representative stated that it would take at least a half day. Appears no one has been trained on implementation on corrective actions. Other issue with navigation.

I was pulling into my garage, steering with my left hand, making a slow, tight left turn from the drive way into the perpendicular garage. As the steering wheel turned, I believe my left palm hit the cruise control button and activated the adaptive cruise control. The vehicle suddenly accelerated toward the house without warning. I slammed on the brakes in response, tossing my wife forward and then back into her seat. When I looked at the dash immediately following the stop, the cruise control image was displayed showing the range keeping bars. There were two conditions present that should have prevented the cruise control from accelerating. First, the tight turn of the wheels to the left should have prevented acceleration and two, the house directly in front of the adaptive sensors should have said "HEY! There's a big object right in front of me, we should probably stop, not speed up!" A GIF video from my surveillance camera is attached to this report showing the incident.

This incident occurred on July 15th 2022. The dealership, Koons Falls Church Ford, located in Falls Church VA, sold us a car with an active recall on it. About 3 days after the car leaving the lot, the service department contacted us about a recall notice that needed to be resolve via software update. This issue could lead to the entire car losing power while in motion, recall number 22V412000. This information WAS NOT disclosed to us at any time during the sales process, and we did not find out until later that evening when looking for accessories online. VIN: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The High Voltage Battery Junction Box (HVBJB) in ALL Ford Mustang Mach-E vehicles has known defects with faulty main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22S41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes...and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can strand driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty High Voltage Battery Junction Box (HVBJB) with a new one. ? My complaint is that Ford's recall notice 22S41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are known to fail to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially stranding me in unsafe conditions unable to re-start my vehicle.? ? I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the High Voltage Battery Junction Box (HVBJB) with a new one.

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.? ? I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with under-designed main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22S41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, power brakes, and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can strand driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed components capable of meeting safety and normal usage requirements of Mach E owners.? ? My complaint is that Ford's recall notice 22S41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially stranding me in unsafe conditions unable to re-start my vehicle.? ? I would like to see NHTSA require that the Ford recall include both improved software AND removal/replacement of the HVBJB sub-assembly with the new appropriately specified parts.? Failure examples: https://www.macheforum.com/site/threads/??????-post-battery-contactor-recall-first-junction-box-failure-????????.19209/ and https://www.macheforum.com/site/threads/post-recall-software-hvbjb-failure.19396/