2021 FORD MUSTANG MACH E Complaints

There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In the dark, my wife drove the car. After she had traveled about she noticed that the side mirrors were folded. Since it was dark, she did not notice this until she came to a well lit intersection. She had thought that she was seeing to the rear when changing lanes prior to discovering that the side mirrors were folded. It was a safety issue that my wife thought that she was looking to the rear through the side mirrors however they were not even positioned to see to the rear. There was no warning or indication for the side mirrors being folded. There is a button to unfold the mirrors if they are folded however it is easy to drive without realizing that they are folded in the dark.

I drove the car to work with no issues. I left work a little over 9 hours later. I was able to enter car without issues. Turned on car and didn’t notice any issues. My phone connected as usual via CarPlay and I navigated home. Leaving the work area is low speed, so I never exceeded 20 mph and just went by feeling, but once I was on a more open stretch of road, I noticed that the instrument cluster was frozen and the speed it was displaying felt too slow compared to how I felt I was going. In essence, I couldn’t tell how fast I was going. After closer examination (mind you I was driving while figuring this stuff out), I noticed that the instrument cluster would update once in say 10seconds or so (but it was variable). I tried to set cruise control to initiate blue cruise, but I couldn’t tell what speed cruise control was being set to due to this enormous lag. I also wasn’t sure if the system would also exhibit this lag. Finally, I noticed that even the lights indicator for the blinker would refresh very slowly but the audible “click” associated with the blinker was normal. The drive home was very distracted and painful due to this issue. I documented the behavior in a video if needed.

For multiple months, a "front camera fault" warning would display while driving on the highway, usually while using cruise control or automatic steering. This would then suddenly kick off all driving features and the car would begin to drift, requiring driver intervention. The vehicle will also periodically slam on the brakes and warn of a forward collision, but when no cars were in front. This obviously nearly caused accidents multiple times, and still occurs. It has been taken to the dealer multiple times with no luck in fixing, and is now looking at eight thousand dollars to replace the wiring. This is a very common issue, and needs to be a recall to prevent other cars from getting into accidents.

heavy vibration and pulsation from brakes when stopping from 50 mph. Steering wheel jumped out of my hands on a panic stop one time. I would say this is a safety issue that apparently Ford already knows about with service bulletin #22-2023. Ford refuses to make the repair under warranty because they say it's a wear and tear issue-even thought they admit to faulty brake pads. The problem was confirmed by the dealership and they wanted $1300 to fix their defective brake pads.

I have complained several times with Ford Dealers to fix the issues involving my vehicle accelerating on its own. The vehicle within a week will accelerate on its own 4-6 times when exiting a parking spot or my driveway.

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

The Adaptive Cruise Control cancel button on the steering wheel frequently fails to cancel ACC operation. The problem is that if the ACC is set at 70 mph, but you are following a vehicle that is going only 55, the ACC slows you to 55. If I intend to exit the interstate, I tap the cancel button, but the ACC stays operative. I change into the exit lane, perhaps rated at 35 mph. As soon as I am no longer behind the slow vehicle, the ACC starts to accelerate to 70 on a 35 mph off-ramp. This gets hazardous, especially in an EV with almost unlimited acceleration. One could easily be off the road before recognizing the problem. This is a problem that needs to be solved by Ford via their Over The Air Software Updates. On the internet user/owner forum this problem has been observed by numerous members, but no action taken by Ford who regularly monitors this forum. The software system is just sluggishly slow (compared to other vehicles, like my Honda Ridgeline) that it doesn’t even recognize there is an issue. Therefore no warning messages about a problem.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the vehicle failed to charge as designed. The vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. The contact stated that the vehicle was undrivable and remained at the dealer. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The failure mileage was 35,443.