2021 FORD MUSTANG MACH E Complaints

I have had a camera fault error for several weeks. This leads to the pre-collision assist and other features not being available. The camera module has already been replaced once and I still have the same problem.

I keep receiving a fault for the front camera which seems to be a very common occurrence amongst Mach-e owners lately. After receiving this message, the cruise control abruptly kicks off. All functions of the cruise control do not work in this instance…adaptive, speed keeping, lane control, etc. This fault happens about once every couple of minutes while driving. When I’m using cruise control in ‘one-pedal’ drive mode and this fault occurs, the vehicle immediately starts braking. This happened one time as I was entering a narrow bridge in Solomons, MD, and a car behind me nearly rear ended me.

Sudden failure of front cameras. Sudden loss of adaptive cruise control and front collision early detection system as well.

Front camera fault. Was periodic. Now permanent. Disables BlueCruise, Adaptive Cruise, and other camera dependent features.

Car purchased new June 2021. In April 2022, I began to get intermittent faults regarding the front camera “Front Camera Fault - Service required” - this would disable cruise control on highways and cause quite a lurch and change in speed. The error message disables cruise control, camera, pre-collision assist, and lane keeping assist. The error message would disappear after a few minutes. By Memorial Day weekend May 2022, the fault was persistent and the error message did not go away. In August 2022, I left the car with my dealer for 3 weeks and they did some software updates and re-seated my windshield to address an open recall. Since then, I have received the front camera intermittent fault three times. There’s quite a number of us with this issue and Ford has initiated buybacks due to the problem being unresolved. We just want the issue resolved, as it’s a safety issue.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her husband was driving slowly into the garage and the vehicle suddenly experienced unintended acceleration and crashed into the home and went through to the bedroom, causing damages to the vehicle and the home. No warning lights were illuminated. The vehicle was taken to a local dealer for an unrelated recall repair and the contact made the mechanic aware of the failure. The mechanic confirmed that there was no related recall on the VIN. The vehicle was not diagnosed. The contact was concerned about the safety of driving the vehicle and was referred to the manufacturer for guidance. The contact filed a claim with the insurance provider and the vehicle, and the home was repaired. The manufacturer was made aware of the failure and a case number was provided. The approximate failure mileage was 2,335.

HVBJB failure, vehicle lost power and threw an error “stop safely now”; will not drive

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her mom was driving, the vehicle accelerated without warning. The electrical system was inoperable. While the contact was driving at low speed in a parking lot approaching a stop sign, the vehicle accelerated. The brake pedal was applied but the vehicle continued to drive and crashed into a Toyota 4 Runner. The air bag deployed and impacted the driver in the face and she sustained knee injuries and cuts on her stomach and blood in her stool. A police report was filed. There were no reported fires. The vehicle was towed to an independent collision center. The vehicle was taken previously to the local dealer where the hardware was updated and a reboot was completed. The vehicle was repaired but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.

Starting approximately in June 2022, my vehicle receives almost daily faults. It will generate a "Front Camera Fault" and a "Pre-Collision Assist Not Available" message. When the car generates these faults, the following other features will fail to work: Adaptive Cruise Control, Normal Cruise Control, Automatic headlights, Lane Centering, Pre-collision warning. I brought the vehicle into two separate dealers on two separate occasions to address the problems. Both times, parts were replaced, software was updated / reset, and camera systems were re-aligned. None of these efforts have even made the problem any better. The fault will sometimes appear when first starting the vehicle. But, sometimes the fault will appear at highway speeds which causes the car to disengage cruise control suddenly which is jarring and unexpected.

The Adaptive Cruise Control will arbitrarily reduce speed for no apparent reason. This has happened on several instances. Sometimes the vehicle just slows down and other times the brakes are suddenly applied. The vehicle speed has been suddenly reduced by 20 MPH on a busy 65MPH road in rush hour. No accident occurred. Vehicle was in service just this past month. All updates were entered and several flaws were corrected. Problem has continued up to and including this morning. No warning lamps or collision avoidance alarms were triggered.