2021 FORD MUSTANG MACH E Complaints

The hands-free steering control Does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in San Diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you’re talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a Tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang Mach-E before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there’s a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even Controlled access freeways.

Ford is unable to apply software fix to resolve NHTSA Recall Number22V412 because Accessory Protocol Interface Module (APIM) needs to be replaced first. The APIM is not in supply and there is no estimated availability date.

Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles

The contact owns a 2021 Ford Mustang Mach E. The contact stated the warning message illuminated on the instrument panel indicating "The door Fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger’s side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326.

The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid.

My vehicle has 13,000 miles on it and I have been driving it without any problems until August 12, 2022 when I turned the vehicle on and there was "service now" and a "Battery service" message. I was aware of this problem because it was posted online and Ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on August 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest Ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but Ford stated that this issue can be resolved with a simple software update.

My vehicle had the NHTSA Recall Number 22V412 performed 2 weeks ago via an OTA update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware.

The vehicle would not start and display an error message "pull over safely now" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when i drove the vehicle from Oregon to California. As i was about to leave the next morning from the hotel, the vehicle would not turn un and display the message "pull over safely now". We had to call a tow truck to pick up the vehicle and drop it off at a Dealership in California for about 30 days. We pick up the vehicle and drove back to Oregon and the same issue happen again in less than a week with the same error message "pull over safely now".

Failure of HVBJB after associated recall compliance. One day after recall compliance, “stop safely now” message displayed, vehicle would not power up. Towed to dealership. HVBJB failure verified via FDRS. Dealership replaced HVBJB.

On May 14, 2022, I stopped twice on a 120 mile trip to recharge my Mach E at a level 3 DC charger. Upon completing each charge, the ring around the charging port turned red and I received a default message. I plugged my car into my home level 2 charger and the car completely locked down and I was unable to reenter the car. I have since learned that this is the classic sign of a HVBJB failure. The dealerships updated the car's programming but did not replace the HVBJB. The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components.? ? My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions.