2021 FORD MUSTANG MACH E Complaints

On May 20, 2022, for the second time in a month my 2021 California 1 Mach e has had a catastrophic failure. It is less than a year old with 21,000mi. First time (April 20, 2022) I pulled out onto road after fast charging. Tonight, I started driving out of parking space after shopping. Emergency bells go off, all kinds of alerts and the car dies. You cannot get the gear cluster to turn...at all. Car will not turn off either. If this happens on a highway, it could be life endangering. First time it happened I was in Charlotte and Ford Dealer (Capital Ford) said it was 12v battery issue. Said they fixed it. I took it in to Palmetto Ford in Charleston to have it investigated further and they said it was fixed. That was two weeks ago. Now it's happened again. In second incident on May 20, I called for towing. As truck showed up, my car started normally (i had tried several other times before). I am still taking into Palnetto Ford Dealer. The Ford Motor Company needs to fix this before someone is killed. Documenting this for myself and others. This is happening to other Mustang Mach E...because I have seen the issue written about in online forums. The problem onset is sudden and catastrophic, meaning the car just dies. First time I was on a busy road traveling 30mph and managed to roll into a parking lot. Had their been traffic I could have been hit. Second time, I was in a parking lot traveling 5 mph and blocked an entire lane for 10min. To emphasize: two dealers looked at vehicle after incident 1 and said issue was fixed. Now I have to go back into Dealer again. Thank you for investigating.

Travelling from WI to NC using Electrify America DC fast chargers along the way. While in NC, got Stop Safely Now alert on screen and had to immediately pull over and stop where there was no shoulder. Could not move vehicle in any way after this. Could not put it in N, could not put it in Emergency Tow Mode. Had to wait 8 hours for tow with proper equipment. Issue was caused by failure of HVBJB - High Voltage Battery Junction Box which needed to be replaced.

While parking in a garage the vehicle unexpectedly accelerated and ran into a wall. Anyone in or around the car may have been seriously ignored. The issues has happened twice but can not be reproduced by me. There we no indicators that the event was about to take place There is a recall for this on the vehicle type but not for the date of my manufacturing.

Bricked Mach E Extended Range with 10K miles and recently completed the roof and windscreen recall the week prior. Went to brunch and then came out to a car that would not start. Warning of "Stop Safely Now" even though the vehicle was driven to the location and then sat for 2 hours and was currently parked and still gave us this message. Low voltage (12 Volt) came in slightly low at 12.6 VDC. Attempted two jumps from another vehicle and a higher amperage tow truck with no change in error code nor would the vehicle "start". We resulted in doing a tow to a dealership for potential repair. Dealership has had it now for going on the third week. They are citing the replacement of the battery bus where the Low Voltage 12 VDC interfaces with the brains and main battery system. This has been cited before in the Mustang Mach E blogs. Replacement part is on hand but the dealership has a specialist being flown in to remedy the replacement part installation. Read in Mach E forums of similar problems where the battery became low and the vehicle was then disabled from engaging the drivetrain. Overall problem gave us pause on ownership and we will qualify for the Lemon Law buyback for CA if it comes to that. Looking to see if repairs will be complete this week.

During a normal maintenance service appointment car had a Stop Safely Now error message appear. Diagnosis was a bad High Voltage Battery Junction Box and BECM. With were replaced and car has been fine since then

I received a “Stop Safely Now” message upon returning to my vehicle at the end of a work day. The vehicle would not shift into drive, but accessory power did work. It was late at night and in a hospital parking structure, I was forced to leave the vehicle there overnight. After some unsuccessful troubleshooting the next day, I had to call a tow truck and have the vehicle brought to a dealer for repair. It was diagnosed with a faulty BECM (Battery Energy Control Module). After repair, I have not yet seen a repeat occurred the issue.

There are two safety recalls for many Mach-Es including mine for the windshield and glass roof. Many owners are finding that their Ford dealer is refusing to do the recall work. I first attempted to get mine done in November 2021. My dealer says they still can't do the work. I have called 5 other dealers in the Denver area and I finally got on the waitlist for one dealer. The other dealers say they are unable to do the recall. I have talked to owners in other parts of the country that are experiencing the same refusal by their dealer.

Vehicle would not start after a brief stop, with a "Stop Safely Now" error. Vehicle could not be shifted out of Park, and could only be shifted into Neutral using the Emergency Tow Mode. Vehicle was towed to nearest Ford dealer, and the High-Voltage Battery Junction Box (HVBJB) failed and required replacement. This is a known issue that has affected many similar vehicles of the same make, model, and year.

After charging at Electrify America using DC Fast Charger, car windows stopped working, then safety alerts started flashing "Charge State Error" and "Stop safely now!" alerts. Car would not go forward but would go in Neutral some tries. Flatbed was able to load car and haul to closest dealer. Tech said High Voltage Junction Box went bad and needed to be replaced. 3 weeks later, part is replaced but windows don't work. Dealer says it will be 2 more weeks before windows can be repaired.

Second time this has happened. A message will pop up saying “please stop safely now” once you stop you can not get it out of park. If your driving you are stuck wherever you are. I was stranded the first time with no heat in 20 degree weather. They fixed it after having it for a month then it just happened again today in 80 degree weather with my kids in the car. This has happened to multiple other people as well.