2021 FORD MUSTANG MACH E Complaints

Vehicle reported an electrical issue and would not let me take the vehicle out of park. Had to be towed to a local Ford Service Center. Have heard of similar issues from other owners.

I was stranded in a parking lot in the evening when my car wouldn't start. The vehicle displayed a "STOP SAFELY NOW" message and I couldn't get the car to move on its own. This happened on April 13, 2022. My safety was at risk because I was in a parking lot at night and unable to engage my car. I had to call and wait for a tow truck. The Ford dealership, in consultation with Ford engineers, confirmed that it was due to a faulty High Voltage Battery Junction Box (HVBJB) and it had to be replaced. With the faulty HVBJB, the car was undrivable. The HVBJB was inspected by Ford personnel and determined to be faulty. It was replaced under warranty. There were no other messages or warnings before my car failed to start. No prior symptoms. I drove normally to a store, parked the car, and when I returned to my car it failed to start.

I have been attempting to get two recalls done since November of 2021: NHTSA recall Numbers 21V711 and 21V712. I have called several ford dealers (O'Meara Ford, Larry Miller Ford Lakewood, Groove Ford and Schomp Ford) and no one will either schedule the repair or they will schedule it and then cancel it on the day of the incident. I've been told either ford won't pay enough to get the recall done (Approx. $350 for labor and not being clear on covering the cost of a broken panoramic roof) so the glass subcontractors won't take the job due to liability concerns or that the parts needed, (spare panoramic roof and windshield) in case the glass breaks during removal, have been on backorder so they can't (and won't order) the parts. I have become extremely concerned as the recall notice notes: "INADEQUATE URETHANE ADHESION OF THE PANORAMIC ROOF GLASS MAY RESULT IN INCREASED WIND NOISE, WATER LEAKS, AND OR THE ROOF GLASS MAY LOOSEN AND BECOME DETACHED FROM THE VEHICLE, CREATING A ROAD HAZARD AND INCREASING THE RISK OF A CRASH." So now I'm driving a vehicle for six months where my roof could come off, creating a potential hazard for me and the public driving behind, not to mention the potential damage from leaks could cause to the interior of my vehicle. It seems that neither Ford nor the dealers are taking this issue seriously in the Denver Metro area.

At around 600 miles my vehicle displayed "high voltage battery warning" and "powertrain malfunction" dashboard warning lights. Each light had an associated description that indicated the vehicle's power could fail at any time. This is a 1st model year all electric vehicle. The fact this occurred within 1k miles of ownership is concerning. I took it to a local Ford dealer, ultimately they replaced the high voltage battery junction box and battery electronic control module.

The vehicle started saying a door was ajar without indicating which one. Sometimes we would get an intruder alert while the car was plugged in at work but nothing was open or unlocked. Occasionally the passenger door would open on its own after turning off the car. Now we get a door fault alert after starting the car. We have contacted a local dealer as well as our purchasing dealer but both indicate. Month before they can see the car due to lack of qualified techs. Today, 4/26/2022 the passenger door opened on its own while at highway speed. Only the driver was in the car. The driver had to reach over to rematch the door. A dealer appointment was set two weeks prior for 5/12/2022.

I was driving 70 mph on Hwy 99 in California about 35 miles north of Bakersfield when the car suddenly lost all power. A warning message appeared on the dash "stop safely now." I was able to coast over to the side of the road (there really wasn't much of a shoulder). It was extremely unsafe. The car would not move out of gear, would not start, etc. The car has 1550 miles on the odometer. I waited 1.5 hours for a tow truck to take the car to a Ford dealer. I was 4 hours from home. I am a 71 year old widow. I was traveling alone with my small dog. It was very frightening. The car has been at the dealership for a week. They have no idea what the problem is. The dealer is working with "a Ford engineer" to diagnose the problem. The Mustang Mach-E owners' forums are FILLED with complaints from other owners who are experiencing the exact same problem with this car.

Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it.

While driving around a curve, my car lost all power and went completely dark. I didn't have brakes, steering, lights or any other functions. My car was completely bricked. This happened before daylight and I didn't have emergency flashers to notify other drivers I was stopped on the side of the road. After waiting for 6 hours for a tow truck, I went and tried to find the problem myself. I found a loose connection. It was the main power feed supplying the fuse box. Once I tightened it up, I was able to start and drive the car. I've attached a picture of the connection I tightened.

The High Volt Battery (HVB) would have a fault in charging sporadically. When this happens, the vehicle can't start. All the alerts for safety features come on and says that it's in accessory mode only. It's no longer in my possession for inspection. It was approved for lemon law buy back and is now owned by Ford Motor Company. They've recognized that the 12v battery drains dead when this happens and they were attempting to replace the ECM module, Battery Control Harness, and the HVB junction box to remedy the issue. My safety was put at risk in terms of when this happened. It was between -25 to -40 when this was occurring and the heat doesn't come on in accessory mode. There was the possibility of frostbite within 5-10 minutes if I didn't seek warm shelter. The problem was reproduced by the dealership where purchased [they have all the documentation on file] as well as multiple people [more than 50+] in other states having the same problems reproduced on their Ford Mach-e vehicles as well at macheforum.com. The vehicle and components were inspected and ultimately bought back the vehicle by the manufacturer. No warnings lamps, messages, or other symptoms appear prior to the failure. They first appear when the vehicle 'decides' to not charge anymore. Since Ford has yet to announce any recalls / notices because of the increasing amount of people having the same issue. I wanted to inform NHTSA because it's just a matter of time before someone does have a risk event because of this.

Drove my fully charged Mustang Mach E(MME) from TN to my daughter's school and to a local dealership to have some aftermarket wheels/tires installed (20 miles in total). Upon parking the vehicle in their service lane, I turned the vehicle off and handed them the keys. They get in the vehicle and try to turn it on and tell me "the vehicle won't turn on". I get in the vehicle myself and sure enough, the main dash display, screen display, transmission lights, etc are not working at all. After 7+ hours of trying to diagnose, there is apparently already a TSB out there for 12v batteries failing and other issues regarding the LVB (low voltage battery). None of these were ever addressed or reported to me. My vehicle is only 1.5 months old with 2k miles on it. The car is broken and completely inoperable at this point. Ford sent a roadside assistance individual (2 hours later) and they physically had to drag the vehicle onto the tow bed because it will not go into neutral or react to anything they did. Ford then tells me it could be weeks before they can even look at it. The car is incapable of moving and I have kids to pick up. I had to call Ford HQ (which takes hours) and they are going to provide me rental reimbursement afterward, but I could be out thousands of dollars out of pocket in the meantime. Why aren't these issues resolved before selling people a vehicle? I could have been stuck on the side of the highway or in traffic or similar with 0 way to move or operate the vehicle. It could not be rolled or maneuvered in any way. It had to be drug off the floor of the service shop to even tow it. These TSBs are old as well, some dating back to feb 2021 (purchased my car in Feb 22). This is extremely dangerous and with a 1 year old and 5 year old, we could have been stranded or seriously harmed if this occurred in traffic. https://www.macheforum.com/site/threads/car-wont-start-stuck-in-service-lane-2021-mme-gtpe-eawd.16521/