2021 FORD MUSTANG MACH E Complaints

The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his wife parked and turned off the vehicle; however, while attempting to exit the vehicle, his wife was locked inside the vehicle. The contact quickly searched for how to unlock the vehicle. The contact pushed the exterior door lock twice, and his wife was able to unlock and exit the vehicle. The contact called Ford Assistance Service, and the vehicle was jump-started and the vehicle was driven to the dealer. The dealer diagnosed the vehicle with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced. The dealer confirmed that the software update for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2021 Ford Mustang Mach E. The contact stated that a message was received from the Ford App to check the 12-Volt battery. The local dealer was contacted and informed the contact that a service appointment was needed to have the battery checked. Later, while parking the vehicle, the vehicle lost power and the vehicle shut off, and the instrument panel went black. During the failure, the doors remained locked and could not be unlocked from inside or outside the vehicle. The vehicle was later towed to the local dealer who determined that the 12-Volt battery had failed and needed to be replaced. The battery was replaced and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the safety system occasionally became inoperable. The contact stated that the cable wires were damaged and caused the dropping of the camera after traveling over a bump in the roadway, and the safety features were not available. The camera dropped five to six times per hour. The blue cruise became inoperable, and the driver assistance was inoperable. The vehicle began to pull to the side of the road. There was no audible chime detected. There was an unknown warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but declined to repair the vehicle under warranty. The failure mileage was approximately 34,000.

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 46,140.

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not work for forward collision warning or cruise control. It often happens after a bump in the road, but also happens at other random times.

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren’t available. I’ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it’s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me—and possibly other drivers—at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I’m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.