2022 FORD MUSTANG MACH E Complaints

The contact owns a 2022 Ford Mustang Mach-E. The contact stated while attempting to enter the vehicle, the key fob was not working as needed. The contact attempted to use the key, and then attempted to use the emergency front trunk access panel to access the 12-V battery. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-V battery and several electrical modules needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

Multiple safety features rendered INOPERABLE AND USELESS including front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system because FORD uses an inferior product to connect the vehicle's cameras and sensors. Each of the systems listed "front collision warning, automatic emergency braking, adaptive cruise control, lane keeping system" are now DISABLED and they are integral to preventing collisions. The vehicle is marketed with those features and is presumably justification of the MSRP charged to customers. FORD is apparently aware of the issue based on FORD forums, that replacement of windshield can comprise the coax cable. The company is using an outdated and less reliable coax cable to run sensors and cameras for an Electric Vehicle when a much more viable, pliable and reliable Fiber media has been available for over 20 years is shortsighted and cheap. Coax to run safety features also brings into question how that feature was safety tested. The vehicle was diagnosed by a Ford Dealership in PA, "U2107" code indicating an issue with the coax cable used to connect the sensors and camera. No component been inspected by the manufacturer, police, insurance representatives or others. Even though there were warning messages it is UNKOWN when the issue actually started or know exactly when the systems failed. I am sure FORD can check the messages store in the software.

I was driving on the freeway when out of nowhere the vehicle alerted me to "Stop safely now". I no longer had any power and could not accelerate. I was doing 70 MPG in the middle lane and had to switch to the right lane, then to the shoulder of a busy interstate. This was extremely dangerous as I was losing speed quickly, and luckily had no one to my right side. If there was traffic I would have been at risk with anyone to my right also at risk. Once I was on the shoulder I tried to restart the vehicle with no success, eventually it just completely lost all power. This vehicle is full electric and had 76% charge at the time of the incident with 23,642 miles. I am very dissatisfied with how unreliable this vehicle was by just turning off in the middle of the road. The worst part was Ford roadside assistance took over 5 hours to get the vehicle towed to the dealership. I was stranded on the side of the freeway, completely unacceptable.

Car was stopped at the top of a hill. Driver put the car in park and exited to talk to a security guard to raise a security barrier. Car began to roll down a hill and didn't stop until it hit a metal security gate 250 yards away. Car was totaled as result of collision with gate. No one was hurt. It would appear that the transmission/engine did not stay in park and began to roll and that none of the other safety features stopped the car. There were no passengers in the car at the time of the accident and no airbags went off.

Just towed to Ford dealer. When car was in Drive mode, would go in Reverse. I have video and posted it to the Ford Facebook page.

After plugging my Mach-E into a Blink Charger at Sheehy Ford in Ashland, VA my vehicle became disabled and will not go into propulsion mode. The car is now 98% charged but will not come out of Park. The dealership blames a NHTSA stop work order on a software update that in their words would resolve the issue.

The high voltage battery junction box has failed for the second time in 2500 miles. Car left me stranded in a Home Depot parking lot as it would no longer move.

On 1/6/24 it just started lightly snowing and I drove the car home and parked in my diveway which has a slight incline. There was less than 1” of new light snow on my driveway. The car does not fit in the garage so I need to park it outside in order to reach the charger which is in the garage. I parked the car with the car in park and the emergency brake on and the car was off. I turned to go inside to open the garage so I could plug it in. My car started flashing and beeping and proceeded to roll down my driveway and into the road. a notification came up on my app stating that it was an “inclination alarm”. I couldn’t believe it so I then parked the car behind my other car in the driveway further down the driveway and the same thing happened. I then called my friend and he stayed with me on the phone while I stayed in the car to see if it would do it again and it did. The car litereally rolled down my driveway 3 times and I caught it on my security camera 2 times as the 3rd time the camera timed out. Yes, the car rolling into the road could literally kill someone and there are many children and pedestrians who walk in my neighborhood. . I took it to the local dealer on Monday when they opened and showed the video to the service manager and he was dumbstruck. The car ended up being there for almost 2 months while I filed a case with Ford. They had a regional technician check it out and they could not recreate the issue. They said that there is nothing mechanically wrong with the vehicle. They made me pick up the car or they would start charging me storage. They essentially said that it was just a condition of the car because it was heavy. No other car I own has ever done that. I travel locally for my business to people’s homes which is the reason I purchased this car. I cannot drive it during the winter months because it will roll away. Ford will not accept liabilty for it nor will they buy it back. I can’t attach the videos but I can email them.

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000.

- What component or system failed or malfunctioned, and is it available for inspection upon request? According to Ford Service, this is confirmed to be a High Voltage Battery Junction Box failure (HVBJB). The part is pending replacement currently at Central Ford, CA. While Ford issue recall (23S56) to replace all HVBJBs in Extended Range and GT model '21 and '22 vehicles built before May 24, 2022, my car was built after the date. - How was your safety or the safety of others put at risk? The failure of HVBJB directly leads to the lose of power suddenly when driving on the highway. I was cruising on california state highway CA-110 while the car pops up "stop safely now" on the instrument cluster. I lost all power for acceleration and relies purely on 12V battery to power the accesories. There was no emergency lane near the location of the incident which leads to the blockage of highway on the junction from CA-110S to I-10W. This post a significant threat to me as the driver and all other drivers on highway. More importantly, the 12V almost died before the tow truck and police could arrive to solve the incident. Fortunately, I was not hit by ongoing vehicles, but multiple vehicles have to brake agressively to prevent collision. The car was unable to be shifted to N or D since the incident. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle had been inspected by Service department at Central Ford and confirmed by engineers at Ford to be a HVBJB failure. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 2 warnings and notifications can be seen from information cluster: "Full accessory power active", and "Stop safely now." There is no information displayed on the main infotainment screen.