2016 FORD TRANSIT Complaints

TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. WHILE DRIVING 30 MPH, THE SPEED AUTOMATICALLY DROPPED TO 0 MPH AND THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED IMMEDIATELY AFTER THE FAILURE OCCURRED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE A COUPLE OF TIMES AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (FOX FORD MAZDA, 3560 28TH ST SE, GRAND RAPIDS, MI 49512) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-13297747. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

VAN WENT INTO "LIMP" MODE WHILE DRIVING ON BUSY ROADWAY. TOWED TO FORD DEALER. THROTTLE BODY REPLACED. DEALER LISTED "RECALL 17B28". I HAD NOT RECEIVED RECALL NOTICE. CONTACTED FORD. ADVISED: "YOUR PATIENCE IS GREATLY APPRECIATED. I WAS ABLE TO VERIFY THAT YOU DO HAVE PROGRAM 17B28 TITLED ELECTRONIC THROTTLE BODY REPLACEMENT OPEN ON YOUR VEHICLE. THIS IS ACTUALLY NOT A RECALL, BUT A CUSTOMER SATISFACTION PROGRAM (CSP). UNDER THIS CSP, FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO REPLACE THE ELECTRONIC THROTTLE BODY FREE OF CHARGE (PARTS AND LABOR) UNDER THE TERMS OF THIS PROGRAM. THIS CSP IS ACTIVE UNTIL SEPTEMBER 30, 2018, REGARDLESS OF MILEAGE." I HAD NOT BEEN NOTIFIED OF THIS PROGRAM OR THE DEFECT WHICH WOULD IMMOBILIZE MY VAN WHILE DRIVING. THIS IS VERY DANGEROUS TO LOOSE POWER IN HEAVY TRAFFIC. MOREOVER, AS A SENIOR FEMALE WHO OFTEN DRIVES ALONE AT NIGHT, COULD LEAD TO STRANDING. WHY ISN'T FORD REQUIRED TO EITHER RECALL THE THROTTLE BODY OR NOTIFY CUSTOMERS THEY NEED TO HAVE IT REPLACED? ATTACHING REPAIR DOCUMENT. DEALER SERVICE DEPARTMENT NOT ONLY LISTED THIS AS A RECALL, BUT TOLD US IT WAS A RECALL. WE INSISTED WE HAD NOT RECEIVED NOTICE AND CONTACTED FORD. THE ABOVE STATEMENT WAS MADE DURING A "LIVE CHAT" TODAY AT 2:30 P.M. REPAIR PAPERWORK ATTACHED.

FORD TRANSIT IS DESIGNED TO ALLOW THE IGNITION KEY TO BE TURNED OFF WHILE IT'S IN ANY GEAR INCLUDING WHILE IT'S IN DRIVE ON THE HIGHWAY. TURNING THIS KEY WHILE ON THE HIGHWAY WILL CAUSE THE POWER STEERING TO GO OUT CAUSING A DANGEROUS SITUATION FOR THE DRIVER. MY VAN HAS TURNED ITSELF OFF WHILE I WAS DRIVING ON THE HIGHWAY AT 60 MILES AN HOUR FOUR TIMES BECAUSE MY KNEE TOUCHED THE KEY. TO MAKE MATTERS WORSE, THE STEERING COLUMN IS ADJUSTABLE BUT IT ADJUST ITSELF WITHOUT ACTIVATING THE LEEVER CAUSING THE STEERING COLUMN WITH THE IGNITION KEY TO CONSTANTLY COME CLOSER TO MY KNEES. TWO FORD DEALERSHIP SAID THAT IT'S WORKING AS DESIGNED. THE DESIGN NEEDS TO BE CHANGED BECAUSE IT'S UNSAFE. *TT *DT CONSUMER STATED DESIGN FLAW WITH NOT HAVING AN INTERLOCK INSTALLED. UPDATED 11/7/18*JB*BF VIN NUMBER INVALID UPDATED 11/20/18*JB UPDATED 11/20/18 *DT *JB *DT *DT*JB *DT VIN INVALID *JB

TL* THE CONTACT OWNS A 2016 FORD TRANSIT CONNECT. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, WHILE DRIVING AT VARIOUS SPEEDS, THE BRUSHED ALUMINUM ON THE STEERING WHEEL AND THE PLASTIC AROUND THE RADIO AND VENTS REFLECTED SUNLIGHT, CREATING A GLARE WHICH BLINDED THE CONTACT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE HAD BEEN RECURRING SINCE THE VEHICLE WAS PURCHASED NEW.

THE REAR LEFT BRAKE PAD IN THE OUTSIDE(WHEEL SIDE) REDUCE RUNNING CLEARANCE DO TO MISALIGNMENT OF THE CALIPER HOUSING, PRODUCING UNSAFE EXCESSIVE HEAT, POOR MPG'S, METAL TO METAL NOICE AND EXPENSIVE MANTAINING COSTS FORD KNOW THE PROBLEM AND EMIT TSB 15-0190, BUT DOESN'T CORRECT THEIR DEFECT FREE COST ON VEHICLES OVER 36,000 MILES AND DOESN'T COMUNICATE TO THE VEHICLES OWNERS THAT THEY ARE AT RISK.

2016 FORD TRANSIT 350HD 144"WHEELBASE WITH THE EXTENDED LENGTH, HIGH ROOF, DUAL REAR WHEELS. TOOK POSSESSION OF VAN ON 05-25-17 WITH 350 MILES. HAD A VIBRATION IN THE STEERING WHEEL WHICH STARTED AROUND 40 MPH AND GOT MORE INTENSE THE FASTER YOU DROVE. TOOK IT TO HAVE THE FRONT WHEEL BALANCE CHECKED AND EACH WHEEL HAS +2 OZ (06-08-17 1025 MILES) THE WHEEL BALANCE FIXED THE STEERING WHEEL VIBRATION PROBLEM. THEN I NOTICED UNSAFE HANDLING CHARACTERISTICS, UNSAFE SWAYING AND POSSIBLE LOSS OF CONTROL WHEN AFFECTED BY THE SMALLEST AMOUNT OF WIND, PASSING LARGER VEHICLES AND ROAD CONDITIONS. NOT SAFE TO DRIVE OVER 55 MPH ON THE HIGHWAY DUE TO EXCESSIVE SWAYING THAT COULD LEAD TO LOSS OF CONTROL. HAD FORD DEALER CONFIRM THAT THERE IS NO MECHANICAL PROBLEM. IT IS NOT A INTERMITTENT PROBLEM BUT RATHER A PROBLEM THAT OCCURS EVERY TIME IT IS DRIVEN IN THE ABOVE CONDITIONS. IT IS A PROBLEM THAT BECAME EVIDENT RIGHT AFTER TAKING POSSESSION OF THE VEHICLE AND FIXING THE WHEEL BALANCE ISSUE.

AS THE VEHICLE WAS ACCELERATING UPHILL AT ABOUT 40 MPH, THE DRIVER BLACKED OUT OR LOST CONSCIOUSNESS AND DROVE DIRECTLY IN TO A LARGE GAZEBO IN THE CITY SQUARE DESTROYING THE VEHICLE. LUCKILY THE DRIVER WAS NOT SERIOUSLY INJURED. THE DRIVER WAS EXAMINED, DRUG TESTED AND ALCOHOL TESTED. ALL TEST RESULTS WERE NEGATIVE. THE SMELL OF EXHAUST FUMES IN THIS VEHICLE LEADS US TO BELIEVE THE DRIVER MAY HAVE BEEN SUBJECTED TO CARBON MONOXIDE.

THERE ARE 2 RECALLS16S06 AND 16S13 BACK FROM MAY 2016 AND THE FORD GARAGE CANT GET PARTS AFTER A YEAR. ONE OF THE RECALLS IS A SEAT BELT ISSUE AND WE NEED THEM FIXED BEFORE SOMEONE GETS HERT.

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. WHEN THE VEHICLE WAS TAKEN TO THE SUNLAND FORD DEALER FOR INSPECTION, THE DEALER NOTICED THAT THE DRIVE LINE COUPLER WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER (SHATTUCK'S AUTOMOTIVE) WHERE THE DRIVE LINE COUPLER WAS REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT EMAILED THE MANUFACTURER TO NOTIFY THEM OF THE FAILURE. THE FAILURE MILEAGE WAS 92,410.

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. WHILE THE VEHICLE WAS AT THE A LOCAL DEALER LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392 FOR INSPECTION, IT WAS NOTICED THAT THE DRIVE LINE COUPLER WAS FRACTURED. THE DEALER REPLACED THE DRIVE LINE COUPLER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,641.