2017 FORD TRANSIT Complaints

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal rattling sound. The contact stated that the failure also occurred while driving from a complete stop. Additionally, the contact stated that the transmission was skipping gears while driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling had failed. The vehicle was then taken to the local dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

This was happened [XXX] in Mesa CO in winter storms negative temperatures and foot of heavy snow far away from anything car simultaneously looks with running engines when I went out of the car with my winter gear and telephone inside. For 4-5 hours didn’t find any body . I thinking I’m going to die. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. We have been on touch with multiple dealerships who are unable to repair the issue due to (as they say) lack of parts. We have been waiting since October. The issue says we should stop driving our car yet for our family of seven it’s the only vehicle and there seems to be little accountability on the side of Ford. Where could we make this noted? Thank you in advance and have a great day. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure recurred. The contact stated that while an employee was driving at an undisclosed high rate of speed, the steering wheel became loose inadvertently. The contact stated that he was concerned that the driveshaft could separate. The vehicle was taken to the dealer, where it was diagnosed and determined that the driveshaft was defective, and the dealer determined that the driveshaft needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but informed the contact that the VIN was not included in a recall. The failure mileage was approximately 180,000.

The contact owns a 2017 Ford Transit. The contact stated while driving 40-50 MPH, the vehicle made an abnormal rattling and humming sound. Additionally, the vehicle was shuddering. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure increased, and the vehicle made an abnormal loud grinding sound. The contact later noticed a burning odor inside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling was fractured. The mechanic determined that the flexible coupling needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. An unknown dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

The vehicle experienced a breakdown due to the drive train coupler failed, a part that has an active recall notice (Ford 19S38 ) (NHTSA Safety recall 17V-408) and the failure of the recalled part caused significant damage to other mechanical parts of the vehicle. The Manufacturer has agreed to pay for the recalled part but not the peripheral damaged parts. The damage is significant. The day of the incident, I received a recall notice from the manufacturer in the mail. The recall notice is dated October 2023. The manufacturer should be liable for the recalled part as well as the peripheral damaged that it caused.

Our fleet of Ford transits are all having similar issues. This is the 2nd time this particular vehicle has lost power while driving causing extremely dangerous safety concerns. We were instructed by Ford to replace the throttle body which was done in 2021 and now the same issue is occurring. Ford needs to remedy this issue long-term. This issue is affecting the trust from my employees to provide them safe transportation, inoperable vehicles are causing lost revenue and the rest of my fleet is now unreliable causing concern for more serious accidents. This is a major issue for people that have Ford Transit fleets.

Vehicle loses ability to control acceleration going into a "limp" mode while on the highway. This poses a serious safety risk to the driver, passenger and all other drivers on the road. The van has to "coast" to safety. This occurs with no warning and is very sporadic. The throttle body was replaced 7/1/2021 after 109,256 miles. This is a repeating issue with my fleet of Ford Transits ranging from 2015-2018, some vehicles having this part replaced more than once.

While driving my 2017 Ford Transit Connect at highway speed the panoramic sun roof and attached sun shade completely separated from the vehicle flew into the air and landed in the lanes of travel the vehicle behind me was nearly struck. This is an obvious safety issue had the glass struck another vehicle it would have likely caused serious damage and or injuries. The failure could have also caused serious injuries to the passengers to the vehicle had it been a partial separation with glass entering the passenger area. The vehicle is available for inspection until 15 Nov when the repairs will be completed. The vehicle was taken to Ford approximately 18 months ago for a wind noise complaint. The service department could not replicate the wind noise. My vehicle was not included in Ford's recall of the same model for sunroof adhesive failure. This was mentioned to the service department and I was told it was fine to continue to drive the vehicle. In the attached photos you can see signs of adhesive failure with pollen along the adhesive line. The only area that did not completely separate was as short section as noted in the pictures. The vehicle has been assessed by an insurance adjuster.

The contact owns a 2017 Ford Transit Connect. The contact stated that there was a windy sound coming from the sunroof of the vehicle. The sound had been progressing as if there was a fracture or separation between the sunroof and the roof sub frame. The contact learned of NHTSA Campaign Number: 20V260000 (Visibility) however, the VIN was not included. The contact called the dealer who confirmed that the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.