2016 FORD TRANSIT Complaints

Vehicle was taken into the Fleet Division of Joe Cooper Ford on or around March 30th 2023 for the Active Windshield recall. On that visit, they were notified that the windshield had already been replaced by Safelite on March 18th 2021 due to a crack that compromised the windshield's integrity. After the vehicle being in their possession for ~13 days, they stated that all they needed was a copy of the invoice and that the recall information would be sent to Ford and the recall alert cleared. I provided a physical copy at the same time I picked it up and as of this moment the recall still has not been cleared. This is a fleet vehicle, so I am notified regularly that I still have not had this taken care of. I called Joe Cooper back on two occasions to check up on the status, with the last time being July 3rd, 2023 in which they requested I email copies of the Safelite Invoice again. Attached is the Invoice from Joe Cooper as well as the invoice from Safelite confirming full windshield replacement using an aftermarket Fuyao windshield. I cannot get an answer as to why there is a hold up so I cannot tell if this is an issue on Ford's part or the dealership. I am, however, looking to resolve this issue.

The contact owns a 2016 Ford Transit Connect. The contact stated while an employee was driving 55 MPH, the vehicle decelerated unintendedly. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact stated on July 14, 2023, while the same employee was driving the vehicle and was releasing the brake pedal, the vehicle started losing motive power and slowed unintendedly. The contact stated no warning light was illuminated. The employee continued driving to the independent mechanic and was informed that the brake rotors, brake pads, and the front driver’s side and the rear passenger’s side calipers needed to be replaced. The vehicle was repaired however, the mechanic then stated that the Hydraulic Control Unit (HCU) pump was faulty. Upon investigation, the mechanic associated the failure with NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electrical System) however, the VIN was not included. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the Hydraulic Control Unit (HCU) pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Transit. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the rear of the vehicle, but no warning light was illuminated. The contact was able to pull over into a parking lot and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the brake cable line had fractured and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 100,000. The VIN was not available.

The contact owns a 2016 Ford Transit. The contact stated while driving 70 MPH, the brake line fractured, and there was a humming noise, and the driveshaft disintegrated from the front end of the vehicle. The vehicle was towed to the residence; however, a month later, the vehicle was towed to the dealer for a scheduled appointment. The vehicle was diagnosed as having a disassembled accelerator assembly. The contact referenced NHTSA Campaign Number: 17V408000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 55,000.

The driveshaft carriage bearing that connects the two driveshafts together. The center of the carriage bearing is deteriorating and causing a bad vibrations. This has progressively gotten worse and now can feel the vibrations at any speed.

The contact owns a 2016 Ford Transit Connect. The contact stated while driving at an undisclosed speed, the vehicle was vibrating. The rotors then overheated, causing the brakes to seize. The vehicle was taken to an independent mechanic, who replaced the calipers, brakes, and rotors; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the hydraulic control unit (HCU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that the vehicle had previously been serviced under NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer informed the contact that the vehicle was out of warranty. The failure mileage was approximately 128,000.

My van was called for a change of part called a coupler or quibo. The fact is that after this repair under warranty, the vehicle vibrates at 40m/h. I went back to the dealer and they told me that the toque converter was damaged and that it would cost me $3,546 to fix it. The vehicle went into recall perfectly and now it is failing due to the same repair

The contact owns a 2016 Ford Transit. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact was able to push the vehicle to the side shoulder. The low engine mode message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the high-pressure fuel pump failed, which caused fuel, metal, and debris to enter through the fuel lines. The fuel filters were replaced but the vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 169,000.

The contact owns a 2016 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The ABS control/hydraulic unit failed over a period of months. At first I thought it was a master cylinder issue and replaced that but it did not cure the problem. My wife had an issue several times where she thought the transmission was acting up but I could not replicate it, until the brakes really started to lock up. It got to the point where the brakes would stay locked up after any application and would slowly release after five to fifteen minutes. I had the dealership look at it and explained what I had found. If you cracked the metal brake line to hose connection at the right front and left rear, the brakes would release. The dealer did not agree with me, they wanted to replace the entire base braking system. I pulled it out of the dealer and took it to an independent repair shop. The part is presently in the hands of the repair garage but has a core charge on it. The component has not been inspected by anyone. No warning lamps appeared at any time.