2016 FORD TRANSIT CONNECT Complaints

The contact owns a 2016 Ford Transit Connect. The contact stated that while making a right turn, the steering wheel seized and excessive force was required to turn the steering wheel. No warning lights were illuminated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the electronic power steering (EPS) needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and confirmed there was no power steering recall for his VIN. The approximate failure mileage was 102,000.

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (Visibility) and 22V192000 (Visibility). However, the parts to do the recall repairs were not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact called another local dealer, McLarty Daniel Ford (2609 S Walton Blvd, Bentonville, AR 72712) who informed the contact that the repairs may be completed at the body shop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact called in regard to a 2016 Ford Transit Connect vehicle owned by the U.S. Army. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) however, upon contacting the dealer four weeks later, the dealer informed the contact that the vehicle had been taken to a third-party technician where the windshield was cracked in the process of completing the recall repair. The dealer informed the contact that they were awaiting the part to replace the windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue and informed the contact that the part would be available in October 2022. The contact stated that the vehicle had been at the dealer since June 15, 2022. The vehicle was not repaired. The failure mileage was approximately 23,296. Parts distribution disconnect.

The contact owns a 2016 Ford Transit Connect. The contact stated while at a stop light and attempting to accelerate, the vehicle would not accelerate due to the anti-lock braking system not releasing as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic and he stated that the vehicle was experiencing the failure stated in NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was included in the recall. The failure mileage 110,000.

Some portion of the brakes master cylinder degraded into small pieces and were found in the brake lines by a Ford Dealership technician. While traveling on highway at highway speeds (70mph), about an hour into a trip, the brakes locked on which caused vehicle to travel into the median and slide sideways. The vehicle had to be coaxed (put in manual mode), to get it off highway and limped to dealership. The technician replaced the master cylinder and noted the debris in the brake lines, therefore, he bled all the brake lines to clear the debris. There was no accident (luckily it was avoided), therefore, no insurance or police inspection. Only inspected by Ford dealership personnel. The only warning lamp that was illuminated was the tire pressure warning, since a spare tire was being used at the time.

My Passenger Seat Occupancy Sensor failed. Caused my airbag system to throw a code and become inoperative and SRS light on. Took to Middleton Ford in Middleton, WI and they confirmed the code indicated the OCS sensor has failed and required replacing to make the airbag system operable again. Meaning if I got into an accident, no airbags would deploy while the defective OCS sensor is in place. My insurance refused to inspect or cover the sensor as the failure wasn't related to an accident. Middleton Ford refused to cover the replacement cost regardless of cause of failure and said I must pay for the repair as my van was out of warranty. The sensor was replaced on 08/22/22 and see attached pics to prove the sensor had no visual issues and the cause of said failure is a manufacturer defect. Consumers should never have to pay for a defective part that failed due to no fault of their own.

My SRS system has thrown the SRS light with code B00C0:11AB Passenger Occupancy sensor A short to ground. According to The weight pad is faulty and requires a $989 part replacement. The SRS system is disabled with the light on which is a safety issue in today's vehicles as none of the airbags will deploy in an accident with the SRS light currently on. No consumer related malfunction detected meaning there were no broken wires found nor evidence of a consumer triggered fault found such as wet or previously wet pad which could have caused the fault. It is an internal part failure.

The contact owns a 2016 Transit Connect. The contact stated that while attempting to operate the vehicle, the transmission failed to shift into either drive or reverse. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced and the failure was remedied but eventually the failure reoccurred. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 180,000.

The contact owns a 2016 Ford Transit Connect. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal seized. Additionally, the passenger's side front wheel overheated and melted the hubcap. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Transit Connect. The contact stated that after parking in the driveway, his wife exited the vehicle; moments later the vehicle rolled backward down the driveway. The contact stated that his wife was able to get back in the vehicle and depress the brake pedal to prevent the vehicle from rolling out into the street. During the failure, the front driver’s side door and driver’s side quarter panel were damaged. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 59,000.