2015 FORD TRANSIT CONNECT Complaints

THIS IS TO ADVISE YOU THAT COMPLAINT # 11169922 HAS BEEN SUCCESSFULLY RESOLVED BY WAL-MART, STARKE, FL ON JANUARY 15, 2019. I BELIEVE SOMETHING SHOULD BE DONE TO THE ALPHARETTA, GA WAL-MART #02941, SPECIFICALLY AUTO CARE MANAGER TROY WHO DID NOT RESPOND TO ME AT ALL, HOWEVER THE PROBLEM WAS SUCCESSFULLY RESOLVED.

WAL-MART ALPHARETTA, GA INSTALLED THE WRONG TIRES ON THE FRONT OF MY 2015 FORD TRANSIT CONNECT IN AUGUST 2017. STARKE, FL WAL-MART COULD NOT BALANCE THE TIRES DUE TO WRONG LOAD LIMIT HAVING BEEN INSTALLED, BUBBLE ON DRIVER'S SIDE THAT COULD BLOW AT ANY MINUTE & TIRES HAVING BEEN COUNTER-BALANCED WHEN INSTALLED. I HAVE CONTACTED ALPHARETTA WAL-MART, PROVIDED ALL NEEDED INFO, ASKED THAT THEY MAKE ARRANGEMENTS WITH STARKE, FL WAL-MART TO INSTALL 2 NEW PROPER LOAD TIRES AT NO COST TO ME. ASSISTANT MANAGER TONY WAS TO CONTACT ME THE FOLLOWING DAY AFTER WAL-MART WAS ADVISED OF THE PROBLEM. I ATTEMPTED 3 TIMES TO FAX THE INFO BUT THEIR FAX MACHINE WOULD NOT WORK. I MAILED ALL DOCUMENTATION TO ASSURE THEIR NOTIFICATION. I HAVE NOT HEARD FROM ANYONE. I AM AFRAID TO DRIVE. IF AN ACCIDENT OCCURS, THIS WILL IMMEDIATELY BECOME A MUCH LARGER PROBLEM THAN IT IS NOW. PLEASE DO SOMETHING TO MAKE WAL-MART CORRECT THIS PROBLEM RIGHT AWAY.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. WHILE DRIVING 65 MPH, THE PASSENGER IN THE CONTACT'S VEHICLE FELT LIGHTHEADED AND NAUSEOUS. THE CONTACT WAS ABLE TO PULL THE VEHICLE SAFELY OFF OF THE ROADWAY. THE PASSENGER EXITED THE VEHICLE AND PASSED OUT. THE CONTACT EXITED THE VEHICLE TO CHECK ON THE PASSENGER AND ALSO PASSED OUT. THE CONTACT STATED THAT THROUGH A TEXT MESSAGE SENT PRIOR TO PASSING OUT, THE CONTACT'S CHILDREN WERE ABLE TO SEND EMERGENCY SERVICES TO THE LOCATION WHERE THE VEHICLE WAS STOPPED. THE CONTACT AND PASSENGER WERE TRANSPORTED BY AMBULANCE TO SEEK MEDICAL ATTENTION DUE TO CARBON MONOXIDE POISONING. THE CONTACT STATED THAT OXYGEN WAS ADMINISTERED TO BOTH OCCUPANTS AND THEY STARTED TO FEEL BETTER. THE VEHICLE WAS PREVIOUSLY TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL, 33409, 561-689-6550) DUE TO A STRONG EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS RETURNED WITHOUT THE CONTACT BEING INFORMED OF WHAT CAUSED THE EXHAUST ODOR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. *DT*JB *DT *JB

WINDSHIELD HAS MANY LITTLE SPECKS THAT GET WORST WHEN THE SUN LIGHT HITS IT MAKING DRIVING VERY DANGEROUS IT APPEARS TO BE IN THE GLASS IT SELF

THE TRANSMISSION SHIFT LINKAGE SEPARATED FROM THE HOUSING DUE TO A BUSHING FAILURE. IT SHOWED IN PARK, BUT THE CAR ROLLED AND THE EMERGENCY BRAKE WAS REQUIRED. THE CAR WAS PARKED IN THE DRIVEWAY AT THE TIME.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THERE WERE SEVERAL ELECTRICAL FAILURES IN THE VEHICLE. VARIOUS WARNING INDICATORS FLASHED, THE WINDOWS FAILED TO GO UP AND DOWN, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS SERVICED BY MORE THAN FOUR DEALERS, BUT THE FAILURES STILL OCCURRED. THE FIRST DEALER WAS LASCO FORD (2525 OWEN RD, FENTON, MI 48430, (888) 486-1708). THE SECOND DEALER WAS CREST FORD (26333 VAN DYKE AVE, CENTER LINE, MI 48015, (888) 614-2160). THE THIRD DEALER WAS ELDER FORD (777 JOHN R RD, TROY, MI 48083, (888) 467-5023). THE FOURTH DEALER WAS SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500). A FIFTH DEALER (DEAN SELLERS FORD, 2600 W MAPLE RD, TROY, MI 48084, (888) 418-7132) REFUSED TO SERVICE THE VEHICLE. A SIXTH DEALER (ROYAL OAK FORD, 27550 WOODWARD AVE, ROYAL OAK, MI 48067, (248) 548-4100) SERVICED THE ELECTRICAL FAILURES AND BRAKE SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

AUTOMAX FORD KILLEEN INSTALLED RECALL 16S30 ON 6-16-17. ON 7-22-18, DOOR LATCH FAILED IN MANNER DESCRIBED BY RECALL. TOOK VAN INTO AUTOMAX ON 7-25, ON 7-31 WAS TOLD RECALL PART HAD FAILED, ON 8-1 TOLD I WOULD NEED TO PAY FOR REPAIR. I THOUGHT PAYING FOR DUPLICATE FAILURE OF RECALL ISSUE WAS WRONG AND CONTACTED FORD NATIONAL OFFICE FOR HELP. FORD CORP. RESPONSE WAS FAVORABLE BUT NOT DEFINITELY COVERING COST UNTIL DEALER RESPONSE. ON 8-6 RECEIVED FINAL APPROVAL THAT FORD CORP. WOULD PAY DEALER. ON 8-8 REPAIR PICKED UP CAR AFTER REPAIR COMPLETED, ALSO PERSONALLY PAID FOR 2ND PART FOR PASSENGER SIDE (SINCE IT WAS LIKELY TO FAIL TOO IF DRIVER SIDE RECALL PART FAILED & BOTH WERE REPLACED DURING 2017 REPAIR). DURING PICKUP, NOTICED THAT FAILED PART THAT HAD BEEN REMOVED HAD A 07.10.2014 MFG DATE STICKER. SINCE RECALL WASN'T ISSUED UNTIL 2016, THIS PART COULD NOT BE A FAILED RECALL PART BUT WAS ACTUALLY AN ORIGINAL PART FROM MY VANS MFG IN LATE 2014. DEALER SUGGESTED THIS WAS NOT THE CASE BUT WOULD INVESTIGATE AND ALLOWED ME TO RETURN HOME WITH ONLY DRIVERS SIDE REPAIRED AND PASSENGER SIDE UNTOUCHED. RETURNED HOME AND PULLED DOOR TRIM ON PASSENGER SIDE, FOUND SEAL INSIDE DOOR UNTOUCHED AND DATED 2014 ALSO. COULD NOT HAVE PERFORMED RECALL IN 2017 WITHOUT BREAKING SEAL. RETURNED 8-9 WITH PROOF AND FINALLY GOT PASSENGER SIDE REPAIRED USING PART I PAID FOR. PROMISED REFUND BUT NOT RECEIVED UNTIL 8-21 AND AMOUNT SLIGHTLY LESS THAN PAID DUE TO TAX NOT INCLUDED. EXPRESSED CONCERN THAT OTHER CUSTOMERS MAY ALSO HAVE VANS WITH RECALL DOCUMENTED BUT NOT ACTUALLY REPAIRED. ASSURED DEALER WOULD TAKE ACTION, BUT NEEDED TIME TO DETERMINE HOW TO FIX FOR OTHERS AND LET ME KNOW. ON 10-4 FOLLOWED UP AND DEALER STATED THERE WAS NO PLAN AND SINCE MY VEHICLE WAS FIXED, DANGER TO OTHERS WAS NOT MY WORRY. SUMMARY: DEALER DID NOT PUT IN RECALL PARTS, CHARGED FOR FIX, AND MAY HAVE DONE IT TO OTHERS.

THE VEHICLE ROLLED WHEN THE SHIFT LEVER WAS PLACED INTO PARK POSITION. THE DRIVER HAD PARKED THE VEHICLE. THE SHIFT LEVER BUSHING HAD BECOME DETACHED FROM THE SHIFT LEVER ON THE TRANSMISSION. THIS IS THE SAME PROBLEM THAT HAS BEEN THE SUBJECT OF A RECALL FOR FORD FUSION AND FORD ESCAPE VEHICLES. THIS ALSO HAPPENED ON ANOTHER OF OUR 2015 FORD TRANSIT CONNECT VEHICLES.

UNDER NORMAL DRIVING THE VEHICLE GOT REAL HOT ,AND OVER HEATED. THE WATER AND OIL LEVELS WHERE AT THE PROPER LEVELS. THE ENGINE HEAD CRACKED OR BLEW THE HEAD GASKET . TOWED TO FORD THEY HAD TO REPLACE THE ENGINE. THIS HAPPENED ON THE HIGHWAY, GOING HOME. THE NEXT DAY THE VEHICLE WOULD NOT START. THERE IS A SAFETY RECALL # 17S09, OUT ON THESE VEHICLES, BUT MY VIN # WAS NOT ON THE LIST. YET LM HAVE THE SAME ISSUE. LUCKILY WE CAUGHT IT BEFORE IT GOT HOT ENOUGH TO CATCH ON FIRE.

WHAT DO YOU DO WHEN YOUR STEERING WHEEL SUDDENLY FAILS TO CONTROL YOUR CAR WHILE YOU ARE DRIVING? WITH THE STEERING WHEEL CRANKED AS FAR AS IT WOULD GO, MY CAR CONTINUED GOING STRAIGHT AS I PULLED INTO A PARKING LOT. I STOPPED THE CAR COMPLETELY, BLOCKING TRAFFIC. THEN I SLOWLY DROVE FORWARD WITH NO CONTROL OVER STEERING. THANKFULLY, THE CAR ENDED UP IN A SUITABLE PARKING SPACE, BUT NOT DUE TO MY EFFORTS. I HAD NO MEANS WITH WHICH TO AIM THE CAR. ALL I COULD DO WAS CALL FOR SOMEONE TO GO GET ME. ONE DAY EARLIER, THIS CAR WAS ON AN INTERSTATE DRIVING AT 70 MPH. I SHUDDER TO THINK ABOUT THE HARM THIS WOULD HAVE CAUSED IF IT HAD HAPPENED 24 HOURS EARLIER! FORD'S ONLINE DOCUMENTATION REFERS TO "LOSS OF STEERING ASSIST." THAT'S NOT WHAT HAPPENED. I LOST ALL CONTROL OVER STEERING WITH A STEERING WHEEL THAT MOVES EASILY IN ANY DIRECTION BUT WITH NO EFFECT ON WHERE THE CAR IS GOING. THERE WAS NO WARNING OF ANY KIND WHEN THIS HAPPENED.