2016 FORD TRANSIT CONNECT Complaints

Husband took car to the local Ford dealer (Price Ford) to get oil changed. As part of the service, they went to rotate tires and found that the lug nuts/caps had swollen and needed to be replaced. We later discovered that this has been an ongoing problem for years. My husband agreed to have it done, for safety’s sake and to avoid having a flat and unable to change tire. This extra work cost $123.40. On later research, I found this design flaw was for cosmetic purposes only and that normal non-expanding lug nuts would avoid the distinct possibility that this may happen again. I called the shop and ascertained that, indeed, the “stock” lug nuts were replaced with same and he acknowledged that this has been a common issue. He also agreed that standard lug nuts wouldn’t do this and, finally, offered that if I went and bought them he would have them changed but also that he wouldn’t refund for the ones that were put on an hour ago because “now they are used “. My husband was never given the advice or option of using standard, less expensive, lug nuts in the first place, as he should have been. Why wouldn’t this be handled as a recall issue and standard parts be used for replacement, especially for customers who are experiencing this known problem? I feel a recall should be issued and remedied for all customers, free of charge. And, in our case, we should be refunded the $123.40.

The contact owns a 2016 Ford Transit. The contact stated while sitting in the vehicle, he noticed the windshield was damaged and caused water to leak into the vehicle. The vehicle was diagnosed with windshield failure; however not repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

After battery replacement, the power steering (the EPAS system) failed. The dashboard-gauges display said, "STEERING ASSIST FAULT SERVICE REQUIRED." After towing and diagnosis, my mechanic said the system had to be reprogramed at a dealership. The vehicle is available for inspection upon request.

Driver-side cargo door does not latch correctly and will open while the vehicle is in motion. This happens at speeds below 20 mph as well as highway speeds. Because of the repeated pressure of the door flying open, the rail is now bent and the door will fall off when opened or closed. Not only is the cargo door opening a safety issue to others driving around me as things may fall out, but the door itself may come off and cause damage to those around me

Need to replace swollen lug nuts on the vehicle. If I were to have a flat on the highway the tire would not be able to change it because the lug nuts are too big. No wrench will fit it. Service man said because the nuts are a 2 part lug nut, moisture gets in and make the nuts swollen and they get to big to take off with the wrench. Is the part defective? Advice me the cost from the dealer to replace. I read that the possible cause is tightening the lugs too tight. Not using the proper torque when changing tires. I have only Ford work on my car and they know it’s defective because it happened to my husband’s car and they covered it. They should be replaced by Ford. It’s DEFECTIVE. Thank you!

I kept hearing a banging sound which sounded like it was my ladder rack. So I took my ladder off until I could get it looked at. Which made no difference. And one day while driving I hit a bump in the road and the whole windshield lifted and slammed back down cracking all over. I didn’t know what to do so I was able to get some windshield adhesive and glue it back in however it’s still cracked in several places all over the windshield. And now I’m assuming it has to do with the recent recall. Are they responsible for the windshield? Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

We have a 2016 Ford Transit Connect Van with 6,700 Miles. The Windshield come out loose and it could have been fatal to the life of passengers or others on the road. We went to the dealership and got to know that Ford is aware about it but is not covered. We are paying about $650 to glue the windshield back on the Van. We are paying this for the safety of the people. This could be dangerous and can lead to accidents or deaths on the road. Please address this with Ford since our concern is not being addressed by Ford or their dealership. Seems like they are waiting for a disaster to happen! Thank you.

The contact owns a 2016 Ford Transit Connect. The contact stated that the front windshield had started to detach from the vehicle across the entire top of the windshield. The contact noticed an excessive amount of condensation build-up around the area as well. The dealer was not contacted. A windshield specialist arrived and determined that the windshield needed to be replaced. The windshield was not replaced. The manufacturer was made aware of the failure and referred the contact to a repair facility. The approximate failure mileage was unknown.

On October 15, 2021, I was driving my 2016 Ford Transit Connect at approximately 55MPH on a state road. I was closing in on a slow-moving truck, and pressed the brake pedal just to slow down about 5MPH. At this point, the brake electronic control module failed, locking up the left front caliper, nearly pulling me into oncoming traffic. I was able to get stopped and pulled over to the side of the road, where I found the affected brake (left front) was smoking hot. I shut the vehicle off and waited for it to cool, and upon restarted, the brake ECM allowed the caliper to open enough to drive it home, and then directly to the repair shop. The repair shop determined the brake ECM was randomly locking up one of the four calipers about 1 in 10 times. There were no warning indicators prior to the issue. The shop has all the details (Runyon Corp, PO Box 384/445, West Main St. Morristown IN, 46161, (765) 763-1271. They would have the old brake ECM. This issue occurred with 64,342 miles on the vehicle. I have contacted Ford, and was told other, similar vehicles of the same year and model had a recall on the brake ECMs, but my VIN was not included in the recall. This is a dangerous situation, and had I not had both hands on the wheel, it would have caused a head-on collision.

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Numbers: 20V260000 (Visibility) and 21V376000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.