2015 FORD TRANSIT CONNECT Complaints

WE'VE ONLY HAD THIS VEHICLE FOR 6 MONTHS AND HAVE HAD TIRE REPLACEMENTS, TRANSMISSION ISSUES, PEDAL RECALL, AND THE DOORS UNOPENING TWICE (RECALL)

THE CHECK ENGINE LIGHT CAME ON AT ABOUT 81,000 MILES, AND A WEIRD NOISE STARTED HAPPENING COMING FROM THE ENGINE AREA. I GOT INTO THE DEALER SERVICE DEPARTMENT (DEALER WHERE I BOUGHT THE CAR) AT ABOUT 81,500 MILES. THEY DIAGNOSED A BAD CATALYTIC CONVERTER - IT WAS BREAKING UP. SEVERAL ISSUES AROSE FROM THAT: FIRST, I HAVE BEEN SMELLING CARBON MONOXIDE IN THE CAB FOR QUITE A WHILE AND DID NOT KNOW WHY (NOW I THINK I KNOW - CLOGGED CATALYTIC, REVERSION THROUGH THE ENGINE BAY). SECOND THE CATALYTIC WARRANTY EXPIRES AT 80,000 MILES. (THE LIGHT WENT ON AT 81,000). THIRD, AT THE TIME OF PURCHASE, THE DEALER FINANCE GUY FORCED ME TO BUY AN EXTENDED WARRANTY. HE SAID THAT FORD WOULD NOT FINANCE ME IF I DID NOT BUY IT SO I AGREED. IT WAS OVER $2000 TAKEN OUT OF MY DOWN PAYMENT. I FULLY EXPECTED THE EXTENDED WARRANTY TO COVER THE BROKEN CAT - WRONG - CATS ARE NOT COVERED. THE REPAIR WAS QUOTED AT ABOUT $1000. MY BEEF HERE IS SEVERAL FOLD: THE 1) FORD WARRANTY EXPIRES AT 80,000 AND THE ENGINE LIGHT COMES ON AT 81,000 EVEN THOUGH THE CONVERTER HAD BEEN GOING BAD THE WHOLE TIME. 2) I HAVE BEEN BREATHING CO2 IN THE PASSENGER COMPARTMENT. 3) THE EXTENDED WARRANTY WAS USELESS AND I PAID A HEFTY SUM FOR IT. THE REPAIR IS QUITE EXPENSIVE AND THE PROBLEM IS NOT COVERED BY ANY OF THE WARRANTIES I HAVE, WHICH I THINK IS UNFAIR. I HAVE NOT BROUGHT THIS COMPLAINT TO THE DEALER TO ALLOW THEM A REBUTTAL - I SIMPLY LEFT IN SHOCK THAT I AM ON THE HOOK, AND NOW I'M BREATHING THE STINK OF A DECOMPOSING CAT IF I DON'T USE RECIRCULATE (AND A SLIGHT AMOUNT EVEN IF I DO USE RECIRCULATE, WHICH IS ANOTHER COMPLAINT - RECIRCULATE STILL LETS IN OUTSIDE AIR. IN TRAFFIC, YOU ARE ALWAYS BREATHING EXHAUST).

FORD RECALL #16S30 WAS ORIGINALLY ISSUED IN JANUARY OF 2017. ELEVEN MONTHS LATER MY LOCAL DEALER STILL DOES NOT HAVE PARTS TO FIX THIS PROBLEM. I HAVE TRIED CONTACTING THEM AT SEVERAL DIFFERENT POINTS, AND I GET NOWHERE. WHY IS FORD NOT MAKING THESE PARTS AVAILABLE TO DEALERS? MY DOOR LATCH IS NOW INOPERABLE ON ONE SIDE.

THE VEHICLE WAS SITTING PARKED CURBSIDE WHILE OUR DAUGHTER WAS IN SCHOOL AND ON A BREAK, I WENT TO MOVE THE CAR CLOSER AND WHEN I SHUT THE DRIVER'S DOOR, THE BACK GLASS SHATTERED AND FELL TO THE STREET.

ALL INTERIOR DISPLAYS AND GAUGES GO BLANK WHILE STILL PARKED OR DRIVING AT ANY SPEED INCLUDING HIGHWAY SPEEDS, TURN SIGNALS AND HAZARD LIGHTS FAIL TO ACTIVATE. MULTIPLE OCCASIONS OVER LAST 4 MONTHS, INCREASING IN FREQUENCY. OCCURRED MULTIPLE TIMES DURING 4 HOUR TRIP ON 07/17/2017. SYSTEM MAY OR MAY NOT RECOVER, ONLY TO GO BLANK AGAIN SHORTLY AFTER. SOMETIMES WHEN RAIN SENSING WIPERS ACTIVATE. SOMETIMES "HILL ASSIST INACTIVE" AND TRACTION CONTROL DISABLED MESSAGES ON SYSTEM RECOVERY.

TL* THE CONTACT OWNED A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BACK FAILED TO REMAIN IN THE UPRIGHT POSITION WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD HAVE TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS RETURNED TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 20. UPDATED 04/05/17*LJ

A DOOR LATCH WITH A FRACTURED PAWL SPRING TAB TYPICALLY RESULTS IN A "DOOR WILL NOT CLOSE" CONDITION. A DOOR THAT OPENS WHILE DRIVING INCREASES THE RISK OF INJURY. *TR

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CONTACTED FORD DEALER TO CHECK THE LOW BEAM LIGHTS BECAUSE THE LIGHT WERE FOCUSED 60 FT. IN FRONT THE VAN ON THE PAVEMENT AND WERE INSUFFICIENT TO SEE AT NIGHT. LEFT THE CAR AT VILLA TWO DAYS AND THE DEALER NEVER GOT AROUND TO LOOKING AT THE VAN. CONTACTED FORD IN MICHIGAN. FORD CALLED THE DEALER WHO TOLD FORD, "WE DON'T UNDERSTAND THE PROBLEM." FORD MOTOR, INC. IN MICHIGAN TOLD ME THERE WAS NOTHING THEY COULD DO. COMPLAINED TO CA ATTORNEY GENERAL. FORD STILL REFUSES TO LOOK INTO THE MATTER. FORD HAS DONE NOTHING INCLUDING TO LOOK AT MY VAN AND INSPECT THE LIGHTS.