2020 FOREST RIVER CHEROKEE Complaints

I PURCHASED A FOREST RIVER WOLF PUP TRAVEL TRAILER JULY 2019. IT WAS DOCUMENTED TO HAVE A 30 GAL FRESH WATER TANK. AFTER PURCHASE I FIND OUT IT HAS 20 GAL FRESH TANK. THE TRAILER WEIGHT LABEL FIXED TO TRAILER STATES WEIGHT INCLUDES WEIGHT OF 30 GAL FRESH WATER CAPACITY. BASED ON THE INCORRECT WEIGHT LISTED, I DO NOT KNOW ACTUAL WEIGHT OF TRAILER MAKING ACCURATE LOADING IMPOSSIBLE. THIS IS A BIG SAFETY ISSUE. CONTACTED MANUFACTURE AND THEY ADMIT CHANGE IN TANK SIZE BUT DID NOT NOTIFY PURCHASER AT TIME OF SALE. THEY STATE CHANGE MADE MID 2019. SO, EVERY WOLF PUP TRAILER SOLD AFTER MID 2019 MAY HAVE INACCURATE WEIGHT LABELS. TO ME, IT LOOKS LIKE THEY LABEL TRAILER WITHOUT IN FACT WEIGHING AS STATED? I HAVE TOWED TRAILER SEVERAL TIMES HOWEVER I NOW DON'T FEEL SAFE TOWING UNTIL I FIND OUT ACTUAL WEIGHT. THEY SHOULD BE RESPONSIBLE TO WEIGH EACH TRAILER AND UPDATE WEIGHT PLACARD AT THEIR EXPENSE!*DT*JB*DT*AS*DT*JB*DT*JB

LPG SUPPLY SUPPORT MOUNT BOLT HAS DAMAGED I-BEAM DIRECTLY BEHIND RIGHT REAR AXLE SPRING HANGER. AXLE SPRING HANGER WELD IS CRACKED I-BEAM IS CRACKED AND CHIPPED. THE LPG SUPPLY LINE IS RUBBING AGAINST BEAM AND AXLE SPRING HANGER BOLT. MULTIPLE FACTORY WELDS HAVE DAMAGED CHASSIS MULTIPLE LOCATIONS OF CHASSIS SHOW SIGNS OF FATIGUE WELD SPATTER RUSTING CHIPS. THIS IS A BRAND NEW 2020 TRAILER. THE ONLY TRIP THE TRAILER HAS MADE WAS 205 MILE FROM DEALERSHIP TO MY RESIDENCE. THE TRAILER HAS BEEN PARKED AT MY RESIDENCE SINCE THE DAY I PURCHASED IT FEBRUARY 1, 2020.

AXLE IS BENT AND LEAF SPRINGS ARE BROKEN, SINCE NEW. EVERY DOOR AS WELL AS SLIDES ARE OFF AND DON'T CLOSE. WHEN DRIVING DOWN THE ROAD IT TOWS CROOKED AND IS A DANGER TO THE ROAD.

PURCHASED NEW 2020 FOREST RIVER CHEROKEE WOLF PUP 16BHS [XXX] FROM DEALER CLOVIS CA. TRAILER HAS MADE 1 ROAD TRIP 205 MILES FROM DEALERSHIP TO MY HOME IN NAPA, CA THAT WAS DAY OF PURCHASE ON 2/1/2020. THE TRAILER HAS BEEN PARKED SINCE 2/1/2020. ON 2/14/2020 I WAS SETTING TRAILER UP WITH SUPPLIES INTERIOR INSPECTION I NOTICED WALL, CEILING SHIFTING TRIM STAPLES COMING LOOSE. FURTHER INSPECTION BED FRAME WOOD BREAKAGE AND SEPARATING. CEILING RIPPLES AROUND AC AND SKY LIGHT INSTALLATIONS. TRIM MOLDING RIPPLES SEPARATING FORM TOP CORNER WALLS. FRONT BED OVERHEAD CABINET SEPARATING FROM ATTACHED SIDEWALL. EXIT DOOR FRAME TRIM MISALIGNED. EXTERIOR INSPECTION REAR LEFT SIDE CORNER BEHIND WHEEL LOWER ALUMINUM SIDING SEPARATION SMALL GAP. EXTERIOR FRONT RIGHT CORNER WALL ALUMINUM SIDING SEPARATION GAP AT ROOF. EXTERIOR RIGHT FRONT SIDE WINDOW AND STORAGE COMPARTMENT DOOR TRIM SEPARATING. REAR ROOF CORNER TRIM CRACKED. ON THE FRONT OF TRAILER UPPER BODY TOP RIGHT AND LEFT JUST INSIDE OF SIDE TRIM BODY DIMPLE. UNDERBODY INSPECTION I FOUND TWO BODY MOUNTS ATTACHING TRAILER BODY TO FRAME ARE BENT ON LEFT SIDE. I THINK THE BODY MOUNTS FRAME FAILED CAUSING THE SHIFTING, SEPARATION AND BREAKAGE OF TRAILER PARTS. I DO NOT FEEL VEHICLE IS SAFE TO BE ON THE ROAD IT WILL REMAIN PARKED UNTIL REPAIRED BY WARRANTY. I CONTACTED MY LOCAL NAPA FOREST RIVER AUTHORIZED DEALER SOONEST SERVICE APPOINTMENT 2-3 WEEKS. I MESSAGED CLOVIS DEALERSHIP SATURDAY 2/15 FOR ADVICE/OPTIONS NO RESPONSE YET. I NOTIFIED FOREST RIVER INC CHEROKEE WOLF PUP SERVICE CONTACT PERSON VIA EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SAFETY ISSUE WITH A NEW MODEL RV. HAVEN'T HEARD ANY RESPONSE FROM THE MANUFACTURER AFTER REPORTING IT TO THEM VIA EMAIL TO SABRINA SHANNON OF THEIR CHEROKEE OWNER RELATIONS OFFICE ON SEPT 7 2019. I TOLD THE BLUE DOG RV DEALERSHIP SALESMAN DEREK BROWN IN BEND OR ABOUT THIS PROBLEM AND HE CONTACTED HIS FACTORY REP ABOUT IT. FOREST RIVER HAS NOT COMMUNICATED TO ME ON THIS ISSUE. THIS SAFETY ISSUE CONCERNS OVERLOADING (TOO MUCH WEIGHT) OF THE CONNECT POINT BETWEEN THE TOW VEHICLE AND THE RV. THE PART BEING OVERLOADED IS THE FRAME COUPLER WHICH FITS OVER THE HITCH BALL FROM THE TOW VEHICLE. THE PARTICULARS ARE AS FOLLOWS: MANUFACTURER: FOREST RIVER DIVISION: CHEROKEE MODEL: WOLF PUP 18TO (WESTERN DIVISION MADE IN OREGON ONLY MODEL YEAR: 2020. I HAVE THE SAME MODEL RV- 18TO -BUT IT'S THE MIDWESTERN DIVISION ( MADE IN INDIANA) MODEL YEAR 2019. THE GROSS VEHICLE WEIGHT (CALLED GVWR) OF MY 18TO IS 4999LBS AND THE A FRAME COUPLER IS RATED FOR 5000 POUNDS. ITS CLOSE BUT NOT OVERLOADED. THE PROBLEM I'VE NOTED IS THAT THE 2020 MODEL MADE IN OREGON IS CERTIFIED BY FOREST RIVER AT 5600+ LBS GROSS VEHICLE WEIGHT, BUT THE A FRAME COUPLER HAS THE SAME RATING AS THE RV I HAVE 5000LBS. THE PROBLEM IS A 600LBS OVERLOAD IN WEIGHT AND EVENTUALLY THE PART MAY WEAR PREMATURELY AND/OR EVENTUALLY FAIL, POTENTIALLY CAUSING AN ACCIDENT. I'VE SEEN A TOTAL OF TWO 18TO UNITS AT TWO BLUE DOG RV DEALERSHIPS. 1 IN BEND OR AND IN REDMOND OR THAT HAVE THIS PROBLEM, SO ITS NOT A ONE UNIT MISTAKE. NOTE THE 2019 18TO WESTERN DIVISION ALSO HAS A GVWR OF 5600+. I HAVE NOT SEEN A MODEL TO DETERMINE IF THE A FRAME COUPLER HAS THE SAME ISSUE. IF IT DOES IT ENLARGES THE RANGE TO THE PROBLEM. I DO NOT KNOW ABOUT 2018 OR EARLIER MODEL YEARS THE FIX IS SIMPLE. A DIFFERENT A FRAME COUPLER RATED AT 6000-8000LBS - GROSS VEHICLE WEIGHT. THE 2019 MODEL MADE IN INDIANA STILL HAS THE GROSS VEHICLE WEIGHT AT 4999LBS SO ONLY THE OREGON LOCATED DIVISION MADE THE CHANGE. *TR *JS *DT *DT VIN UNAVAILABLE *JB*JB

PURCHASED A BRAND NEW TRAVEL TRAILER FROM GANDER OUTDOORS. TOOK THE CAMPER OUT ON THE FIRST TRIP AND HAD A MASSIVE TIRE BLOW OUT. WE WERE TRAVELING ON A RURAL HIGHWAY, HAPPENED TO NOTICE SMOKE FROM THE SIDE VIEW MIRROR THEN SAW PIECES OF RUBBER FLYING EVERYWHERE. MOVED AS QUICKLY AS POSSIBLE TO THE SIDE OF THE ROAD. THIS A NOT A SINGLE ISSUE, MOST FOREST RIVER OWNERS HAVE COMPLAINED. THIS IS A MAJOR SAFETY ISSUE. THIS PUTS THE DRIVERS AND FAMILY OF THE CAMPER AT RISK FOR CATASTROPHIC ACCIDENTS ALONG WITH PLACING OTHER ROAD DRIVERS AT RISK FOR POSSIBLE FATALITIES. *DT CONSUMER STATED WE JUST PURCHASED IT. IT'S A 2020 MODEL. THEY ARE CASTLE ROCKS. I AM NOT FAMILIAR WITH THE SIZES I AM ATTACHING PHOTOS OF THAT HELPS FOR IDENTIFYING THEM. WE ARE GETTING THE RUN AROUND FROM THE DEALER AND THE MANUFACTURING COMPANY. THEY ARE STATING WE ARE NOT COVERED FOR TIRE REPLACEMENT.*JB