FOREST RIVER Complaints

WHILE DRIVING ON A STRAIGHT, SMOOTH ROAD AT APPROXIMATELY 30 MPH, THE TRAILER AXLE SUDDENLY BROKE FREE, CAUSING THE TRAILER TO FLIP ONTO ITS SIDE. THE TRAILER APPEARS TO BE A TOTAL LOSS. THE TOWING VEHICLE WAS DAMAGED SLIGHTLY. AS FAR AS I CAN TELL, THE RIDE SIDE LEAF SPRING BROKE, CAUSING THE AXLE TO BREAK FREE. THE AXLE TUBE BENT AND BROKE COMPLETELY NEAR THE LEFT SIDE LEAF SPRING. THERE WAS NO INDICATION OF AN ISSUE PRIOR TO THIS. THE TRAILER WAS RIDING LEVEL AND NOT PULLING OR JERKING THE TOWING VEHICLE PRIOR TO THE SPONTANEOUS, CATASTROPHIC FAILURE.

I PURCHASED THIS MOTORHOME ON 12/22/20 FROM HOLIDAY WORLD OF KATY TEXAS. I FLEW FROM ARIZONA TO PICK IT UP AND DRIVE BACK TO ARIZONA. WHEN I GOT HOME I TOOK IT TO FREEDOM RV AND FREIGHTLINER OF TUCSON BECAUSE THERE WERE ISSUES. THE AIR CONDITIONER IN THE FRONT OF THE ENGINE IS MISSING AND A RED TAG IS ON THERE FROM THE MANUFACTURER STATING THE VEHICLE WAS INCOMPLETE. BOTH ROOFTOP AIR CONDITIONERS DO NOT WORK AND NEED TO BE REPLACED. THE STEERING WHEEL IS CROOKED AND NEEDS AN ALIGNMENT OR ADJUSTMENT. WE CONTACTED FOREST RIVER COACHMAN TO ASK FOR A REPLACEMENT RV AND WE WERE TOLD THEY WOULD NOT REPLACE IT EVEN THOUGH IT LEFT THE MANUFACTURER IN ERROR AND WAS SOLD TO US AS A BRAND NEW RV. NOW THEY WANT US TO SIGN OUR RIGHTS AWAY IN ORDER TO GET IT REPAIRED.

TL* THE CONTACT OWNS A 2018 FOREST RIVER R-POD. THE CONTACT STATED THAT THE BRACKET DETACHED FROM THE TRAILER. THE CONTACT TEMPORARILY REPAIRED THE FAILURE WITH A SCREW TO HOLD THE BRACKET TOGETHER. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V763000 (EQUIPMENT) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE.*DT*JB

TL* THE CONTACT OWNS A 2021 FOREST RIVER CHEROKEE. THE CONTACT STATED THAT THE SAFETY CHAINS WERE WELDED INCORRECTLY ON THE HOOKUP AREA OF RV. THE CONTACT SPOKE TO THE LOCAL DEALER AC NELSEN RV WORLD - OMAHA (11818 L ST, OMAHA, NE 68137, (402) 333-1122) AND WAS INFORMED TO TOW THE RV IN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS UNKNOWN.*DT CONSUMER STATED SAFETY CHAINS FELL OFF IN FRONT OF THE CAMPER.*JB*DT*JB*DT

TRAVELING ON FLORIDA TURNPIKE, 9:00 A.M., PORT SAINT LUCIE AREA. A LOUD BANG AND THE BLOWN TIRE. PASSENGER SIDE FRONT TIRE. WE MADE IT SAFELY TO THE BREAKDOWN LANE WHERE WE AWAITED FHP FOR ASSISTANCE. AFTER SPARE TIRE WAS PUT ON WE TOOK THE NEXT EXIT AND BOUGHT A NEW SPARE BEFORE CONTINUING OUR TRIP TO KEY WEST. AFTER A TWO WEEK STAY WE STARTED OUR RETURN HOME. ONCE AGAIN ON FLORIDA TURNPIKE IN MIAMI, 11:00 A.M., 02/25 WE BLEW ANOTHER TIRE, PASSENGER SIDE, REAR TIRE. RESULT OF THAT FAILED TIRE CAUSED SEVERE DAMAGE TO RV. RETURNED HOME AND HAD FOUR NEW TIRES INSTALLED. CALLAGY TIRE (PALM BAY FL) TECHNICIAN NOTED THAT THE TWO TIRES ON DRIVERS SIDE WERE DETERIORATED AND FAILURE WAS IMMINENT. PLEASE NOTE: RV IS STORED UNDER A TENT ON BOARDS. TIRE PRESSURE WAS CHECKED BEFORE OUR TRIP AND ONE AGAIN WHEN WE PICKED UP THE NEW SPARE AT BAYSHORE TIRE SERVICE. BOTH BLOWOUTS WERE ON FL TURNPIKE, 65 MPH, DRY ROADS. *DT*DT Consumer stated trailer did not even have 2000 miles and had 2 blow outs within 15 miles of each other.

THE FRONT SUSPENSION AND TIRES ARE NOT ADEQUATE TO HOLD THE WEIGHT WHEN THERE IS A FULL TANK OF FUEL. THE ISSUE WAS ADDRESSED WITH FOREST RIVER AND THEIR RESPONSE WAS THAT THEY KNEW OF THE ISSUE AND UPGRADED THE SUSPENSION AND THE TIRES FOR THE 2020 AND 2021 YEARS.*DT

THE HEAD LIGHTS ARE COMPLETELY INADEQUATE TO DRIVE AT NIGHT. IF DRIVING AT NIGHT I HAVE TO DRIVE WITH THE BRIGHTS ON. NO ONE EVEN NOTICES THE BRIGHTS ARE ON IT IS STILL TO DIM FOR SAFE DRIVING. I AM 43 YEARS OLD WITH PERFECT EYE SIGHT. THERE IS NO EXCUSE FOR THIS. THE FORUMS ONLINE ARE FILLED WITH PEOPLE COMPLAINING ABOUT THIS ISSUE AND EVEN MODIFYING THE VEHICLE WITH LED STRIPS TO CORRECT THE ISSUE. WE HAVE ASKED FOREST RIVER ABOUT THE ISSUE. THEY SAID THEY NEW ABOUT THE ISSUE AND CORRECTED IT IN THEIR 2020 AND 2021 VEHICLES. *DT

TL* THE CONTACT OWNS A 2016 FOREST RIVER GEORGETOWN RV. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT IT WAS DISCOVERED THAT THE DOOR LATCH WAS INOPERABLE AND THE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE OF THE RV, TRAPPING THE OCCUPANTS INSIDE. THE CONTACT USED A SCREW DRIVER TO MANUALLY OPEN THE DOOR. THE CONTACT LATER DISCOVERED THAT THE DOOR LATCH ASSEMBLY WAS FAULTY. THE RV WAS TAKEN TO THE LOCAL DEALER RELIABLE RV LOCATED AT 445 S INGRAM MILL AVE RD, SPRINGFIELD, MO 65802 WHO REPLACED THE DOOR AND DOOR LATCH. THE CAUSE OF THE FAILED LATCH ASSEMBLY WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. *JS

TL* THE CONTACT OWNS A 2019 FOREST RIVER SHOCKWAVE. THE CONTACT STATED THAT AN ATTEMPT WAS MADE BY HIM TO CHANGE THE OIL IN THE TRAILER HOWEVER, HE DISCOVERED THAT THERE WAS A DISTANCE BETWEEN THE GENERATOR AND THE OIL FILTER. DUE TO THE DISTANCE, THE OIL FILTER COULD NOT BE REMOVED TO REPLACE THE OIL. THE CONTACT STATED THAT HE HAD TO UNBOLT THE GENERATOR FROM THE FRAME OF THE TRAILER TO REMOVE THE OIL FILTER AND REPLACE THE OIL. THE CONTACT THEN CALLED AN INDEPENDENT RV DEALER WHERE HE PURCHASED THE TRAILER AND THE DEALER INFORMED THE MANUFACTURER OF THE DEFECT. THE MANUFACTURER THEN INFORMED HIM THAT THEY WERE UNABLE TO REPAIR THE VEHICLE BECAUSE THE TRAILER WAS OUT OF WARRANTY. THE CONTACT STATED THAT IT WAS A MANUFACTURER'S DEFECT AND THAT IT COULD LEAD TO THE BOLTS ON THE GENERATOR BEING WORN AFTER MULTIPLE OIL CHANGES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS 2020 FOREST RIVER SALEM. THE CONTACT STATED THAT INSIDE OF THE RV THERE WAS INSULATION FROM THE METAL OUTSIDE OF THE RV TO THE WALLS, CAUSING THE METAL TO SWEAT, WHICH CAUSED MOLD TO DEVELOP INSIDE OF THE RV. ADDITIONALLY, THERE WAS AN ABNORMALLY STRONG PROPANE ODOR INSIDE THE RV. THE CONTACT CALLED THE LOCAL DEALER OREGON WEST RV SERVICE (490 ART-LOTT LN, CRESWELL, OR 97426) AND REPORTED THE FAILURE HOWEVER, THE RV WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.