FOREST RIVER Complaints

TL* THE CONTACT OWNS A 2016 FOREST RIVER SHOCKWAVE. UPON ATTEMPTING TO REGULATE THE WATER PRESSURE, THE WATER HEATER AND FUEL VALVE FAILED TO FUNCTION AND CAUSED THE WATER PRESSURE TO FLUCTUATE ALONG WITH THE WATER BEING HOT OR COLD SUDDENLY WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO MORE THAN ONE SERVICE CENTER AND THEY PROVIDED NO SOLUTION TO PREVENT THE FAILURE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V771000 (EQUIPMENT). THE CONTACT WAS UNCERTAIN IF THERE WOULD BE SCALDING WATER EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

2014 FOREST RIVER GEORGETOWN RV. CONSUMER WRITES IN REGARDS TO ENTRANCE DOOR MALFUNCTION AND HOT WATER HEATER DEFECT. *LD THE CONSUMER STATED THE ENTRANCE DOOR WOULD POP OPEN WHILE TRAVELING DOWN THE HIGHWAY. WHEN THE DOOR OPENED, THE STEPS AUTOMATICALLY DEPLOYED CAUSING A HAZARD TO ANYONE STANDING NEAR THE EXTERIOR. THE HOT WATER HEATER WAS NOT SUPPORTED PROPERLY WHICH CAUSED THE EXTERIOR HEATER PANEL TO PUSH OUTWARD AND THE HEATER TO FALL OUT OF THE SIDE OF THE RV. UPDATED 03/28/2017 *JS

TL* THE CONTACT OWNS A 2015 (NA) PRIME TIME AVENGER. THE CONTACT STATED THAT THE ENTIRE ROOF OF THE RV SEPARATED AND DAMAGED THE WALLS. THE RV WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE ROOF HAD TO BE REPLACED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500.

WAS IN FOR STEP RECALL, THAT THEY DID NOT FIX. ON THE WAY BACK TO CAMP. BRAKES WENT TO THE FLOOR. HAVE NO BREAKS NOW . NOW I CANNOT MOVE THE MOTOR HOME.

I PURCHASED A 2016 FLAGSTAFF V-LITE WRLIKS30 IN OCT, 2015. IT CAME WITH 5 CASTLE ROCK ST225/75R15 LOAD RANGE D TIRES--4 INSTALLED ON TWO AXLES AND ONE SPARE. THE TIRES CAME INFLATED WITH NITROGEN; I REGULARLY CHECKED AND REFILLED THEM WITH NITROGEN AT CRAWFORD TIRE IN OCOEE, FL. WHILE DRIVING WESTBOUND ON INTERSTATE 10 ON OCT 17, 2016 WITH THE TRAILER LIGHTLY LOADED AND AT A SPEED OF 62 MPH, THE RIGHT FRONT TIRE ON THE TRAILER SUFFERED CATASTROPHIC TREAD SEPARATION. I WAS ABLE TO CONTROL THE TRAILER AND COME TO A SAFE STOP, BUT THE TRAILER WAS DAMAGED (REPAIRS TOTALED APPROXIMATELY $800). THE TIRE WAS STILL UNDER WARRANTY FROM LIONS HEAD SPECIALTY TIRE AND WHEEL, 827 E. LINCOLN AVENUE, GOSHEN, IN 46528 AND I MADE A CLAIM. THEY SENT ME A NEW TIRE IDENTICAL TO THE ORIGINALS, $30 FOR MOUNTING, AND PAID FOR DAMAGE REPAIRS. ON FEB 3, 2017, I RETRIEVED THE TRAILER FROM GIANT OUTDOOR RECREATION AFTER THE REPAIRS WERE MADE AND DROVE IT APPROXIMATELY 15 MILES TO ANOTHER SERVICE FACILITY. ON FEB 9, I WAS INFORMED BY THAT FACILITY'S MANAGER THAT A TREAD SEPARATION HAD OCCURRED ON THE RIGHT REAR TIRE. THE TIRE, THOUGH STILL INFLATED, SHOWED SEVERE WARPING AND DISTORTION OF THE TREAD AND AT LEAST ONE STEEL THREAD PENETRATING THE SIDEWALL. THIS CERTAINLY HAPPENED ON THE 15 MILE DRIVE TO THE FACILITY BECAUSE THE TIRES WERE INSPECTED AT GIANT RECREATION WORLD. I SPOKE WITH JAKE CARTER AT FLAGSTAFF CUSTOMER SERVICE. HE OFFERED ME A NEW, IDENTICAL TIRE OR $75. I TOLD HIM THAT WITH TWO OF FOUR TIRES HAVING CATASTROPHICALLY FAILED, I COULD NO LONGER CONTINUE TO DRIVE ON THIS TYPE OF TIRE. HE TOLD ME THEY WERE FINE TIRES WITH A FAILURE RATE LESS THAN 2%, I HAD JUST HAD "BAD LUCK," AND DENIED MY REQUEST FOR ALTERNATIVE TIRES. THESE TIRES ARE CLEARLY A SAFETY HAZARD. FLAGSTAFF AND LIONS HEAD SHOULD BE REQUIRED TO REPLACE ALL OF THEM WITH TIRES THAT ARE PROVEN SAFE!

WHILE TOWING THE TRAILER THROUGH A CONSTRUCTION ZONE IN TUCSON AZ THE RIGHT TOUNGE FRAME RAIL BENT. THERE WAS A SIGNIFICANT CHANGE FROM LANE TO LANE OF ABOUT 15 INCHES. THE TRAILER WAS TILTING WHILE THE TOW VEHICLE WAS LEVEL ON THE LOWER LANE GOING THROUGH THE CONSTRUCTION ZONE. *DT CARFAX CANNOT PROCESS VIN.*JB

OUR RV HAS SOFT AREAS IN OUR ENTIRE FLOOR DUE TO FLOOR JOISTS BEING TOO FAR APART AND SUB STANDARD MATERIALS BEING USED. FOREST RIVER WILL REPAIR IF YOU WERE ORIGINAL OWNER BUT WE PURCHASED OUR 1 YEAR OLD UNIT IN AUGUST OF 2016....THESE UNITS SHOULD BE RECALLED. I CAN SUPPLY YOU WITH 82 OWNERS WHO HAD THE SAME PROBLEMS...THIS IS OBVIOUSLY A FACTORY DESIGN FLAW, WHICH I FEEL SHOULD BE REPAIRED AT THE COMPANY'S EXPENSE. IT SHOULDN'T MATTER WHETHER YOU'RE THE ORIGINAL OWNER OR NOT. THE FLAW IS STILL THERE. WE WERE TOLD BY FOREST RIVER REPRESENTATIVES THAT THE NHTSA MANDATED THAT THEY COULD NOT REPAIR OUR UNIT BECAUSE WE WERE NOT ORIGINAL OWNER.PLEASE RECONSIDER IF THIS IS TRUE...IT IS A MAJOR SAFETY ISSUE. I FEEL THAT WE ARE GOING TO FALL THROUGH WALKING ACROSS IT AT TIMES... AND ARE IN NO FINANCIAL POSITION TO REPAIR IT OURSELVES.THIS IMPACTS US MORE THAN OTHERS BECAUSE THIS IS OUR PRIMARY RESIDENCE..WE VOLUNTEER AT DIFFERENT WILDLIFE REFUGES, WILDLIFE MANAGEMENT AREAS AND FISH HATCHERIES AND THIS UNIT IS OUR HOME...WE WOULD REALLY APPRECIATE YOUR HELP WE HAVE ONLY HAD THIS RV FOR 7 MONTHS. THANK YOU THANK YOU THE PEOPLE WE HAVE CONTACTED [XXX] AND [XXX] WE ALSO HAVE A COMPLAINT AND CASE NUMBER TO THE BBB BUT FOREST RIVER NEVER GOT BACK TO THEM AFTER THE MANDATORY 10 DAY TIME FRAME...THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FOREST RIVER CARDINAL. THE CONTACT STATED THAT THE SEALS ON THE TOP AND SIDE OF THE CAMPER DETACHED DUE TO WATER. THE CONTACT MENTIONED THAT WATER WAS ENTERING THE CAMPER AND DAMAGED THE INTERIOR. THE CAMPER WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEALS NEEDED TO BE REPLACED. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED. UPDATED 05/05/17*LJ THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY FOR THE COST OF THE PARTS ONLY. UPDATED 09/22/2017*JS

TL* THE CONTACT OWNS A 2013 FOREST RIVER FLAGSTAFF. THE CONTACT STATED THAT A TIRE BLEW OUT AND IT WAS UNKNOWN ON THE TIRE FAILURE LOCATION. THE CONTACT STATED A WEEK AFTER THE SPARE WAS INSTALLED, THE TIRE EXPERIENCED EXCESSIVE WEAR ON THE TIRE. CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V554000 (SUSPENSION, TIRES) HOWEVER THE DEALER STATED THAT THEY HAD NO KNOWLEDGE OF RECALL AND THEY WOULD NEED TO USE THEIR INSURANCE TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.

2017 PUMA TH 24 FT HAS AN ISSUE WITH THE TIE DOWN PLATES. THEY ARE ATTACHED TO THE BODY WITH THIN 1/8TH THICK PLATE BY 6 INCH SELF TAPPING SCREWS AND IN MY CASE 2 OTHER THEM WAS MISSING THE PLATE COMPLETELY. ALSO IN THIS CASE TELL TIE DOWN RINGS ARE EMBEDDED IN THE FLOOR WITH NO SUPPORT BETWEEN THE FLOOR AND THE FRAME. A 700 POUND MOTORCYCLE WOULD NOT SAFELY STRAP DOWN TO THIS SETUP. THIS SHOULD BE RECALLED AND FIXED BEFORE SOMETHING HAPPENS THAT WOULD BE DETRIMENTAL TO THE UNIT.