FREIGHTLINER Complaints

WE WERE DRIVING OUR 40 FT MOTORHOME DOWN HIGHWAY 491 IN NEW MEXICO AT APPROXIMATELY 60 MPH HEADING SOUTH TOWARD SHIPROCK, NM, WHEN THE ELECTRICALLY CONTROLLED DAY/NIGHT SHADE ON THE WINDSHIELD CAME CRASHING DOWN ONTO THE DASH, RIPPING ELECTRICAL WIRING TOTALLY OUT. UNIT PROBABLY WEIGHED 10 - 12 POUNDS. I STRUGGLED TO MAINTAIN CONTROL OF THE VEHICLE DUE TO THE SHOCK OF THE INCIDENT AND TO REALIZE WHAT HAD JUST HAPPENED. ENTIRE SHADE SYSTEM WAS NOW LAYING ON DASHBOARD. FORTUNATELY I WAS NOT DRIVING INTO THE DIRECTION OF THE SUN AND NO ONE WAS INJURED. HOWEVER THIS INCIDENT IS ONLY ONE OF SEVERAL INSTANCES OF ITEMS BEING DETACHED WHILE DRIVING. EACH INCIDENCE ACTS TO DIVERT THE DRIVERS ATTENTION FROM THE ROAD. *DT *DT CONSUMER STATED DEALER WAS CONTACTED AND THEY ARE REPLACING THE SHADE.*JB CONSUMER STATED ATTACHED ARE SOME PHOTOS OF THE SHADE AFTER I DRILLED THROUGH THE RAIL AND THE CLIPS TO REATTACHED IT BECAUSE WE WERE 2000 MILES FROM HOME AND NO PARTS WERE AVAILABLE TO REPLACE THE CLIPS. PARTS ARE ONLY AVAILABLE FROM THOR AS AN ORDER THROUGH ONE OF THEIR DEALERS. THOR DOESN'T SELL THEIR PARTS TO OWNERS DIRECTLY. I HAVE INCLUDED SEVERAL PICTURES OF THE CLIPS WHICH FAILED. THESE CLIPS ARE INSTALLED ON THE OVERHEAD JUST REAR OF THE WINDSHIELD AND THEY HOLD THE RAIL WHICH THE SHADES ARE ATTACHED TO. THE RAIL IS APPROXIMATELY 96 INCHES LONG AND IS MADE OF EXTRUDED ALUMINUM. END PIECES ARE THEN ATTACHED TO THE RAIE AT 90 DEGREES ANGLE TO HOLD THE 2 SHADE ROLLERS. DRIVE MOTORS ARE INSIDE ROLLERS WHICH MOVE SHADES UP/DOWN.*JB

ON 5-24-19, I WAS TRAVELING WEST ON HWY 56, 4 MILES EAST OF HERINGTON KS. SUDDENLY WITHOUT NOTICE, MY ENGINE SHUT OFF, I WAS LEFT WITH A DEAD TRUCK, TRAVELING AT 62 MPH, AND MY TANKER WAS FULLY LOADED, I COULD NOT HOLD THE TRUCK ON THE ROAD, THE RIGHT FRONT TIRE CAUGHT THE SOFT EDGE OF THE ROAD, AND I WAS PULLED INTO THE DITCH, MY SEMI ROLLED AND I WAS PINNED INSIDE THE CAB, EMS PERSONAL WORKED FOR OVER 90 MINUTES TO FREE ME FROM THE WRECKAGE. IM VERY LUCKY TO BE ALIVE, RECOVERY WILL TAKE MONTHS. I WANT TO SEE AN INVESTIGATION INTO THIS PROBLEM, THIS MODEL HAS MANY ELECTRICAL PROBLEMS, BUT WHEN YOU LOOSE EVERYTHING, YOU CRASH. IF YOU ARE DRIVING A FREIGHTLINER CASCADIA I'M PRAYING FOR YOU, I HOPE THIS PROBLEM CAN BE FOUND, AND FIXED, GOING THROUGH WHAT I WENT THROUGH IS HORRIBLE. WHEN THE TOTAL LOSS OF POWER OCCURRED, MY DIGITAL VOLTAGE GAUGE WENT FROM 14.1 VOLTS TO 4.7 VOLTS

TL* THE CONTACT DROVE A 2017 FREIGHTLINER CASCADIA. THE CONTACT STATED THAT THE VEHICLE HAD A CRASH MITIGATION SYSTEM INSTALLED BY A COMPANY CALLED WABCO. THE SYSTEM WAS A RADAR-BASED SYSTEM SET TO APPLY THE BRAKES AUTOMATICALLY TO AVOID COLLISIONS. WITHIN THE PAST FEW MONTHS, THERE WERE SOME SOFTWARE UPDATES AND THE SYSTEM WAS PICKING UP OTHER OBJECTS, SUCH AS OVERHEAD SIGNS THAT COULD CAUSE THE AUTO BRAKE SYSTEM TO ACTIVATE UNNECESSARILY. THE CONTACT'S VEHICLE WAS TESTED BY THE WABCO MANUFACTURER WHO STATED THAT THE SYSTEM WAS WORKING NORMALLY. THE CONTACT STATED THAT THERE WERE THREE INCIDENCES WHEN THE AUTOMATIC BRAKING ENGAGED WHEN THE CONTACT'S VEHICLE PICKED UP ROAD SIGNS 20 FEET ABOVE THE HIGHWAY INSTEAD OF VEHICLES. THE CONTACT STATED THAT THE FAILURE OCCURRED WITH OTHER DRIVERS NATIONWIDE. THE DEALER WAS NOT CONTACTED. THE CONTACT REFUSED TO DRIVE THE VEHICLE UNTIL THE FAILURE WAS REMEDIED. THE CONTACT WAS AN EMPLOYEE OF RIDER INTEGRATED LOGISTICS, WHO OWNED THE VEHICLE. THE FAILURE MILEAGE WAS 240,000. THE VIN WAS UNKNOWN.

PERSISTENT FRONT SWAY BAR BUSHING FAILURE CAUSING EXCESSIVE ROLL IN VEHICLE STEERING WHILE VEHICLE IS IN MOTION. RELATED TO TECHNICAL SERVICE BULLETIN 32-47. BUSHINGS FAIL AFTER ONLY A FEW THOUSAND MILES AND MUST BE REPLACED REPEATEDLY.

WE HAVE TRIED TO GET THIS RESOLVED FOR 2 YEARS THEY HAVE LOCAL DEALERS BUT THEY WILL NOT DO THE RECALL, SPRINTER WANTS ME TO GO OUT OF ATATE 150MILES AWAY TO GET THIS DONE IT SIMPLY IS UNREASONABL TO DO THIS I NEED SOMEONE TO MAKE THIS HAPPEN

FUEL HIGH PRESSURE PUMP FAILED AND CONTAMINATED ALL SYSTEM AND REPLACED FUEL PUMP AND FILTERS SYSTEM ALL LINES, CLEANING FUEL TANKS BECAUSE DEBRIS FROM FUEL PUMP!

HARD TO CONTROL TRUCK AT HIGHWAY SPEED COULDN'T KEEP IN LANE.PULLED OFF EXIT STEERING WOULD ONLY GO TO LEFT.LUCKY IT DIDN'T DO IT AT 70 MILES A HOUR OR I WOULDN'T BE FILLING THIS OUT.STEERING BOX LOCKED UP NO ABILITY TO TURN

I WORKED FOR A TRANSPORT FLEET THAT HAD NUMEROUS POWER STEERING GEARBOX ISSUES ON 2017 FREIGHTLINER CASCADIA'S. DURING MY TENURE THERE I OVERSAW 8 TRUCKS THAT HAD STEERING BOX REPLACEMENTS DUE TO EITHER STEERING PULL OR LACK OF POWER ASSIST. I DIAGNOSED ANOTHER 5 UNITS AT THE MAIN OFFICE IN ROMULUS, MICHIGAN THAT NEEDED POWER STEERING BOXES. I HAVE ALSO WORKED CLOSELY WITH A FREIGHTLINER DEALER TO DETERMINE THE BOXES WERE FAILING DUE TO INCREASED HEAT BUILDUP, INTERNAL BEARING FAILURE AND FLUID DEGRADATION. I NOTED IN THE COMPLAINT OF 13 OCCURRENCES. THIS NUMBER WAS THE 8 REPLACED BOXES AND THE OTHER 5 I INSPECTED. THESE TRUCKS DEVELOPED STEERING PROBLEMS BETWEEN MAY 2018 THROUGH SEPTEMBER 2018

TL* THE CONTACT OWNS A 2012 FREIGHTLINER CASCADIA. WHILE OPERATING THE VEHICLE, FLAMES SUDDENLY APPEARED FROM THE PASSENGER SIDE HEADLIGHT ASSEMBLY. THE DRIVER IMMEDIATELY STOPPED THE VEHICLE AND APPLIED WATER TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. ALSO, WHILE DRIVING, THE SPEEDOMETER DISPLAYED 12 MPH LESS THAN THE ACTUAL SPEED TRAVELED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A COMPUTER FAILURE. ALSO, THERE WAS AN ENGINE WATER PUMP LEAK THAT PRODUCED WHITE SMOKE. THE INDEPENDENT MECHANIC REPLACED THE GASKET IN THE ENGINE. IN ADDITION, THERE WERE AIR LEAKS IN THE BRAKING SYSTEM AND THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 650,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2020 FREIGHTLINER CASCADIA. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE UNINTENTIONALLY ACCELERATED. ALSO, THE CRASH WARNING ICON ILLUMINATED ALTHOUGH THERE WAS NO OBJECT IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PENSKE TRUCK RENTAL (1405 GLENDALE AVE, SPARKS, NV 89431, (775) 359-6226) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 4,766. CONTACT ALSO ALLEGED LOSS OF POWER STEERING ASSIST WHEN TURNING LEFT AT A LOWER SPEED THAT REQUIRED ADDITIONAL STEERING EFFORT.