2007 GMC ENVOY Complaints

TO WHOM THIS MAY CONCERN, ON MARCH 20TH 2014 I WAS DRIVING ON A BUSY STREET WHEN MY 2007 GM ENVOY STOPPED RUNNING, MY GAS TANK WAS NEARLY FULL AND MY BATTERY NEARLY NEW WAS READING 14 VOLTS ON THE DASH GAUGE, I WAS ABLE TO RUN OFF THE STREET, NOTHING DAMAGED, NO WARNING LIGHTS SHOWED UP, IT RESTARTED BACK UP WITH NO PROBLEM, I WAS JUST GETTING ON A BUSY HIGHWAY I-70, THE REASON I AM NOTIFYING YOU IS IF THIS HAPPENED MINUTES LATER I WOULD OF GOTTEN RUN OVER BY A OTHER TRAFFIC, I DRIVE THIS BUSY STRETCH OF I-70 BETWEEN ST CHARLES, MISSOURI AND WENTZVILLE, MISSOURI, 40 MILES A DAY DURING RUSH HOUR. YES I WILL SPEND MORE TIME IN THE SLOW LANE FROM NOW ON. THANKS DUE TO RECENT SAFETY COMPLAINTS OF IGNITIONS WITH OTHER VEHICLES I WAS BETTER PREPARED OF WHAT TO DO IF THIS SORT OF THING HAPPENED BEING AN OWNER OF A GMC PRODUCT. *TR

TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED THE CONTACT NOTICED THAT HIS DRIVER'S SIDE WINDOW WAS SHATTERED AND THE DOOR WAS MELTED. THE CONTACT CLIMBED THROUGH THE PASSENGER SIDE AND ALSO NOTICED THAT THE INSIDE OF THE DRIVERS DOOR WAS MELTED AND CHARRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VEHICLE WAS REMEDIED FOR RECALL NHTSA CAMPAIGN NUMBER: 13V248000 (ELECTRICAL SYSTEM , VISIBILITY) IN MAY 2013. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. RK

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THE DRIVER'S SIDE WINDOW CONTROL PANEL FAILED AND CAUGHT ON FIRE. THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HER THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL BUT THE CONTACT VEHICLE DID NOT MEET THE STIPULATIONS OF THE RECALL REQUIREMENTS. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

GENERAL MOTORS ISSUED A SPECIAL COVERAGE ADJUSTMENT-FUEL LEVEL SENSOR CONTACT WEAR NOTICE # 10054E TO COVER 100% OF REPLACING A MALFUNCTIONING FUEL GAUGE. MY FUEL GAUGE MALFUNCTIONED AS OUTLINED IN THE NOTICE AND I HAD MY FUEL GAUGE REPAIRED AT MY OWN EXPENSE. WHEN I LEARNED OF THE SPECIAL COVERAGE, I COMPLETED THE GENERAL MOTORS PRODUCT FIELD ACTON CUSTOMER REIMBURSEMENT REQUEST FORM AND SENT THE REQUIRED COPIES OF RECEIPTS THAT SHOWED ALL REQUIRED INFORMATION TO HENDRICK GMC VIA FAX ON 9/13 AND HAND DELIVERED THE SAME INFORMATION ON 10/4. I HAVE NEVER RECEIVED MY REFUND FOR THE REPAIR I PAID FOR OUT OF POCKET. I HAVE CALLED AND E-MAILED THE GENERAL MANAGER OF HENDRICK GMC; I HAVE CALLED AND TRIED TO SPEAK TO HIM. I CALLED THE 800 NUMBER PROVIDED IN THE NOTIFICATION TO FILE A COMPLAINT. I HAVE LEFT MESSAGES FOR A TEAM LEADER AT THE CUSTOMER ASSISTANCE CENTER AND HE HAS NOT RETURNED MY CALLS NOR ARE THEY SENDING ME THE PROMISED REFUND. I BELIEVE THAT THIS SPECIAL COVERAGE ADJUSTMENT IS JUST A WAY FOR GMC TO NOT TO HAVE TO ISSUE A RECALL, AND THEY ARE PICKING AND CHOOSING WHO THEY ARE REFUNDING. GMC SHOULD NOT BE ALLOWED TO USE SUCH A DISHONEST PLOY TO AVOID PAYING TO REPAIR A DEFECT. *TR

MY VEHICLE'S HEADLIGHTS HAVE STARTED TO TURN OFF FOR NO REASON, SOMETIMES WHILE DRIVING AND SOMETIMES WHILE WAITING AT A TRAFFIC LIGHT. THEY COME ON THEN WITHOUT AN INTERVENTION. *TR

MY 2007 GMC ENVOY HAS BEEN EXPERIENCING ONGOING ISSUES WITH THE AIR CONDITIONING SYSTEM. THE AIR CONDITIONER ITSELF FUNCTIONS WELL WHEN IT'S WORKING, BUT A FEW MINUTES AFTER TURNING IT ON THE BLOWER STOPS WORKING. I'VE ALSO NOTICED THAT AFTER THE CONTROLS ARE TURNED OFF AND THE UNIT STAYS OFF FOR A COUPLE OF HOURS IT WILL BEGIN TO WORK AGAIN IF TURNED ON AGAIN. IT SEEMS OTHER USERS ARE HAVING SOME OF THE SAME ISSUES. I WOULD REALLY LIKE INFORMATION ON FILING A RECALL REQUEST. *TR

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE TIRE PRESSURE AND AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE ENGINE WAS LEAKING OIL AND ALL FOUR TIRE PRESSURE SENSORS FAILED. THE FAILURE RECURRED NUMEROUS TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR REPAIR. THERE WERE SEVERAL REPAIRS MADE TO THE VEHICLE INCLUDING THE REPLACEMENT OF THE TRANSMISSION SLIP YOKE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY. *TR

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE DRIVER'S SIDE WINDOW FAILED TO CLOSE. THE CONTACT STATED THAT SHE HAD TO REMOVE THE DOOR PANEL AND MOVE WIRES AROUND IN ORDER TO GET THE WINDOW TO OPERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ADDITIONALLY, THERE WAS A BURNING ODOR IN THE VEHICLE. THE CONTACT WAS ABLE TO JUMP START THE VEHICLE AND TAKE TO IT THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE DOOR MODULE WAS MELTED AND WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM , VISIBILITY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. *TR