2004 GMC ENVOY Complaints

VEHICLE'S "CHECK ENGINE" LIGHT CAME ON 2 DAYS PRIOR TO FAILING A VEHICLE EMISSIONS TEST FOR FUEL TANK LEAK. DEALER STATED THAT THERE WAS A "SPECIAL POLICY" IN PLACE AS THE MANUFACTURER RECOGNIZED THIS SAME DEFECT ON OTHER VEHICLES. THE VIN NUMBER WAS NOT INCLUDED IN THE "SPECIAL POLICY" BUT WAS THE SAME DEFECT. THE DEALER IS ADVISING NOT TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPAIRED. THE DEALER OPINION IS THAT DUE THE "SPECIAL POLICY" THERE ARE NO FUEL TANKS AVAILABLE SO THE VEHICLE IA LOCATED AT THE DEALER UNTIL REPAIRED. OLD PART CAN BE MADE AVAILABLE. *TR

WHILE DRIVING AND APPROACHING A STOP FOR A RED LIGHT, THERE WAS A VERY LOUD CRASHING SOUND FROM UNDER THE VEHICLE. THE VEHICLE WAS NO LONGER ABLE TO DRIVE IN 1ST GEAR OR REVERSE. THE VEHICLE WAS ABLE TO PROPEL ITSELF IN 'D', BUT WAS VERY SLUGGISH AS IF TRYING TO START DRIVING A MANUAL TRANSMISSION IN 2ND OR 3RD GEAR. WHILE THE VEHICLE WAS IN NEUTRAL IT WOULD STILL PROPEL ITSELF WHEN THE ACCELERATOR WAS DEPRESSED. IT WAS NO LONGER ABLE TO BE MOVED MANUALLY BY PUSHING, IT WOULD ONLY MOVE WHEN DRIVEN FORWARD OR WHEN THE REAR WHEELS WHERE LIFTED OFF THE GROUND WHEN IT WAS TOWED. THE DEALER HAS RECOMMENDED A NEW TRANSMISSION. *TR

ON-GOING ISSUES WITH MY 2004 GMC ENVOY SINCE PURCHASE. LEAVE HOME, TRAVEL TO DESTINATION, USUALLY A SHORT DISTANCE, WHEN TRYING TO RESTART VEHICLE ALL DASH LIGHTS COME ON, RADIO WORKS, WINDOWS WORK, ETC., TURN THE KEY TO START AND NOTHING HAPPENS, NO ATTEMPT AT STARTING WHAT-SO-EVER. MAKES NO DIFFERENCE WITH TEMPERATURE, TIME OF DAY, RAIN/SHINE, ETC. OFTEN IF YOU LEAVE THE VEHICLE TO SIT FOR AN HOUR, IT WILL RESTART, SOMETIMES SOONER, SOMETIMES NOT AT ALL. FIRST INCIDENT HAPPENED WHEN WE HAD 308 KM ON THE VEHICLE, NOW WE HAVE 68,000 KM AND PROBLEM STILL EXISTS. THEY HAVE CHANGED THE IGNITION SWITCH NUMEROUS TIMES, REPROGRAMMED THE SETTINGS FOR INTERNATIONAL VS DOMESTIC IN REGARDS TO THE APPARENT SECURITY SYSTEM THAT I HAVE, WHICH WE DISCOVERED HAS NEVER WORKED EITHER. NUMEROUS ISSUES WITH THE ABS COMING ON WITH DRY PAVEMENT. WATER IN REAR BACKUP LIGHTS, THEY WERE DRAINED AND RE-SEALED. RUST ON ALL INTERIOR DOOR PANELS, BACK DOOR AND HOOD WHERE JOINTS MEET, REPAIRED. WATER ON THE FLOOR AT THE DOOR WHEN IT RAINS, FIXED SEAL AT DOOR. DRIVERS SIDE DOOR LOCKED WHEN YOU LEFT THE VEHICLE WITHOUT LOCKING IT MYSELF, REPROGRAMMED. INTERIOR DOOR TRIM/SEAL REPEATEDLY FALLS OFF FROM BACK RIGHT PASSENGER DOOR. 10 MONTHS LEFT ON OUR LEASE....CAN'T WAIT TO FIND A NEW VEHICLE. COMPLETELY NOT SATISFIED WITH THE VEHICLE OR BY THE SERVICE WE HAVE RECEIVED.

TL*THE CONTACT OWNS A 2004 GMC ENVOY XUV. ON SEPTEMBER 3, 2007, THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT SMELLED GAS FUMES IN THE PASSENGER COMPARTMENT. HE DISCOVERED A SMALL FUEL LEAK COMING FROM THE NECK OF THE FUEL TANK. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, THEREFORE THEY COULD NOT PROVIDE ANY ASSISTANCE. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 45,200 AND FAILURE MILEAGE WAS 45,100. UPDATED 10/09/07 *TR

EVENTS THAT HAVE LEAD UP TO THE FAILURE I BELIEVE IS POOR ENGINEERING OF THE PRODUCT. I HAVE A 2004 ENVOY XL THAT HAS THE DRIVERS' SIDE POWER SEAR AND LUMBAR COMPRESSOR SWITCH SET ON THE SIDE OF THE SEAT. THE SWITCHES ARE SURROUNDED BY A THAN LARGE PIECE OF HARD PLASTIC. THE WAY IT IS ARRANGED ON THE SEAT NO MATTER HOW A PERSON GET OUT OF THE VEHICLE; PRESSURE IS PUSHED DOWN ONTO THE PLASTIC SEAT SWITCH COVER. I HAVE REPLACED THIS PRODUCT TWICE NOW WITHIN THE PAST YEAR AND A HALF. THE FIRST TIME IT COST ME FROM 65 TO 85 DOLLARS TO REPLACE A .50 CENT PIECE OF PLASTIC. I WAS TOLD IT HAD A TWELVE MONTH WARRANTY. WITHIN 3 TO 6 MONTHS THE SAME THING HAPPENED; MY WIFE GOT OUT OF THE VEHICLE AND THE SEAT CONTROL SWITCH PLATE FELL TO THE GROUND. WHEN I TOOK IT BACK TO THE DEALER FOR THE SECOND TIME, THE SERVICE MANAGER ASKED THE PROBLEM AND WHEN I TOLD HIM ABOUT THE SWITCH CONTROL COVER FALLING OFF AGAIN; THE PERSON STATED, " I BET YOU ARE DRIVING AN ENVOY AREN'T YOU?" HE THEN SAID THOSE WERE A BAD DESIGN FOR THAT MODEL AND POP OFF ALL THE TIME. WELL AFTER REPLACING THE PRODUCT UNDER THE WARRANTY THAT COVERED THE FIRST ONE I REPLACED (BOUGHT), I ASKED DOES THE 12 MONTH WARRANTY START OVER FOR THE NEW PRODUCT? HE SAID NO, AND IF IT COMES OFF AGAIN, AND IT WILL; YOU WILL HAVE TO BUY THE NEXT COVER PLATE AGAIN. THAT IS WRONG!!! IF IT IS GENERALLY KNOW THROUGHOUT THE GM SERVICE DEPARTMENTS A PROBLEM EXISTS WHY DOES THE CUSTOMER HAVE TO CONTINUE TO PAY??? OH BY THE WAY, THE PLASTIC SEAT CONTROL COVER DID POP OFF AGAIN FOR THE THIRD TIME ABOUT 1 MONTH AGO, SO I HAVE ENGINEERED IT WITH ZIP TIES THAT ARE BRIGHT ENOUGH WHEN THE DOOR IS OPEN FOR PEOPLE TO SEE WHAT TYPE OF PRODUCT GM ACTUALLY BUILDS. *JB

THE SPEEDOMETER ON MY 2004 GMC ENVOY BEGAN ACTING ERRATICALLY, SOMETIMES READING TOO LOW, AND OTHER TIMES READING TOO HIGH. I WAS CHARGED $511 BY A GM DEALER TO REPLACE THE INSTRUMENT CLUSTER. THE INCIDENT DATE INDICATED IS APPROXIMATE. WITH REGARD TO NUMBER OF FAILURES, THIS IS THE APPROXIMATE NUMBER OF TIMES I INITIALLY OBSERVED THE SPEEDOMETER READING TOO LOW OR TOO HIGH. EACH FAILURE LASTED FOR A NUMBER OF DAYS AND THEN THE SPEEDOMETER SEEMED TO READ CORRECTLY FOR A WEEK OR TWO BEFORE THE NEXT FAILURE. *TR

TACHOMETER AND SPEEDOMETER DOES NOT WORK. TACH COMPLETELY DOES NOT WORK, SPEEDOMETER IS VERY ERRATIC, STOP STARTS AGAIN, OFF BY MANY MPH'S. *TR

I OWN A 2004 GMC ENVOY WITH APPROXIMATELY 85,000 "HIGHWAY" MILES. MY CHECK ENGINE LIGHT CAME ON A FEW MONTHS AGO AN I HAD IT ANALYZED AT A LARGE AUTO REPAIR CHAIN. IT INDICATED A VACUUM LEAK. THE MECHANIC DETERMINED THAT THE TOP OF THE PVC GAS TANK WHERE THE INLET VALUE WAS MOUNTED TO THE TANK DURING MANUFACTURING WAS LIKELY THE SOURCE AS THERE WAS FUEL STAINS RUNNING DOWN THE TANK FROM THIS LOCATION! TO ADD SOME ADDITIONAL SUPPORT TO THIS MATTER, THE MECHANIC STATED THAT ANOTHER GENERAL MOTORS VEHICLE OF THE SAME TYPE HAD THE SAME, EXACT PROBLEM THE WEEK BEFORE. OBVIOUSLY THIS IS NOT MY PROBLEM ALONE. I CONTACTED GENERAL MOTORS AND LONG STORY SHORT, THEY REFUSED TO REPLACE THE TANK BECAUSE IT WAS OUT OF WARRANTY. THE GMC MECHANIC INDICATED THAT IF IT HAD 60,000 MILES OR FEWER, HE WOULD LIKELY HAVE REPLACED IT FOR ME. I ATTEMPTED TO EXPLAIN THAT A FUEL LEAK IS A VERY DANGEROUS PROBLEM AND I WAS CONCERNED ABOUT MY FAMILIES SAFETY. TO EXPLODE OR BURN IN AN ACCIDENT, BECAUSE OF THIS PROBLEM WAS UNACCEPTABLE. THIS IS NOT A MILEAGE FACTOR AND IT IS NOT A WEAR PART, IT WAS SIMPLY NOT PROPERLY SEALED WHEN IT WAS BEING MANUFACTURED. I FEEL THAT GENERAL MOTORS SHOULD CHECK INTO THIS MATTER AS IT IS A SERIOUS SAFETY ISSUE THAT LIKELY AFFECTS MANY ENVOYS AND TRAIL BLAZERS. I HOPE THAT THIS NOTICE WILL START A FULL INVESTIGATION AND A RECALL. A DEATH FROM THIS DEFECTIVE PART IS VERY POSSIBLE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE PROBLEM WAS FIRST NOTICED IN NOVEMBER OF 2006 WHEN I RECEIVED A SPEEDING TICKET, I WAS NOT SPEEDING ACCORDING TO MY SPEEDOMETER. THE DEALERSHIP SAID MY SPEEDOMETER WAS WORKING PROPERLY WHEN IN FACT IT WAS NOT. AFTER ANOTHER STOP BY POLICE, I TOOK THE TRUCK TO DIFFERENT DEALER AND I WAS TOLD THE SAME THING. I WAS AGAIN STOPPED ON 7/4/2007 FOR SPEEDING. I REMOVED THE GAUGE CLUSTER AND SENT IT TO SPECMO MYSELF FOR TESTING AND SPECMO FOUND THE SPEEDOMETER DEFECTIVE; WIRE CHAFFING AND SERVO MOTOR INTERMITTENT SHORTING, THEY REPAIRED IT. *TR

ENGINE, CHECK GADGES LIGHT APPEARS, SUV STALLS, RADIO LIGHTS AND STEERING LIGHTS KEEPS FAILING. I HAVE TAKEN MY 04 ENVOYXL INTO THE DEALERSHIP OVER 7 TIMES FOR THE SAME PROBLEM IN WHICH THEY HAVE NOT YET BEEN ABLE TO FIX/RESOLVE. MY ENVOYXL CHECK ENGINE AND CHECK GADGES LIGHTS KEEP POPPING ON AND THE VEHICLE CONTINUES TO CUT OFF/STALL THE DEALERSHIP HAS NOT YET FIXED THE PROBLEM, I HAVE TAKEN THE SUV IN OVER 6 TIMES FOR THIS PROBLEM. FROM 2004 UNTIL NOW 2007 THE PROBLEM CONTINUES. THE LIGHTS ON THE DASH BOARD KEEPS GOING OUT. THEY HAVE REPLACED THE LIGHTS AT LEAST 2 OR 3 TIMES BUT THEY KEEP GOING OUT. THESE LIGHTS ARE ON THE RADIO PART, THE BUTTONS WHICH OPERATE THE RADIO AND SWITCHES THE STATION. THE PANELS SEEMS TO GET VERY HOT. THE LIGHTS ARE CURRENTLY OUT NOW AFTER BEING REPLACED 3 TIMES AND NOW THE VEHICLE IS OUT OF WARRANTY. THE PAINT ON THE SUV IS VERY DULL AND THE LEATHER ON THE 2ND ROW SEAT IS CRACKING, COMPLETELY WORN AND VERY CHEAP. I COMPLAINED TO THE DEALERSHIP 1 YEAR AFTER I PURCHASED THE VEHICLE THAT THE LEATHER IS WORN OUT TOO FAST, NOTHING WAS DONE ABOUT THE 2ND ROW LEATHER SEATS. THE PAINT ON THE EXTERIOR IS DULL AND SPOTTY, I COMPLAINED TO THE DEALERSHIP BEFORE THE 36,000 MILE WARRANTY EXPIRED AND NOTHING WAS DONE ABOUT THE PAINT EITHER. THIS SUV IS A LEMON, IT CONTINUES TO CUT OFF ALTHOUGH MANY ATTEMPTS HAS BEEN MADE TO REPAIR THE PROBLEM, I THINK THEY SHOULD BUY THIS VEHICLE BACK SINCE IT CAN'T BE FIXED. THERE IS A DEFECT IN THE ELECTRICAL SYSTEM SINCE THESE LIGHTS ON THE INSTRUMENT PANEL CONTINUES TO WEAR OUT VERY FAST AND THE RADIO HAD TO BE REPLACED ALREADY BUT THE LIGHTS CONTINUES TO BLOW OUT ON THE INSTRUMENT PANEL AND THE STEERING WHEEL WHICH ALSO CONTROLS THE RADIO AND OTHER COMPONENTS. *TR