2023 GMC SIERRA 1500 Complaints

The OnStar vehicle locater, GPS maps, clock (auto update) are not responsive as of the 2nd week of December 2025. My truck cannot be located via OnStar, I cannot use the GPS Maps for directions, and the Clock reads 12 minutes fast when I put it into Auto Update mode. Reported to my GMC dealer (Elizabeth City GMC, Elizabeth City, NC 27909, and had in for service 3 times without correction of the issue! The dealership conducted a Software System Update which cost me $400.00, and still did not correct the issue. I spoke with OnStar three (3) times to try and correct issues but they did not resolve the problems either. OnStar stated it is a GMC issue............My last service at the Elizabeth City GMC dealer the Service Tech stated the OnStar Module is bad and requires replacement, and stated it will be an additional $550.00 +/-!!! Please advise and assist in further action I can take as this issue should be a Warranty issue and replaced by GMC and/or OnStar!!! Class Action Suit in line! Thank you.

While driving down the highway the top part of the front of the grill flew off bounced over top of my vehicle and landed on the ground in the highway where the car behind me then ran it over and it blew into the median. I notified my local GMC dealer who said there is no active recall. Filed a complaint with GMC as this is a known issue and has already been recalled on the 2022 model. They reviewed and denied my claim at this time. It is a known manufacturer issue and creates a highway hazard if they continue to blow off and possibly hit or injure athers

Upper grill trim panel broke off while on highway and went flying over the truck while at highway speeds. Same issue as existing recall for the 2022 model.

Tailgate can open by switch located at storage area in console. It can be easily bumped then tailgate will o pen without driver receiving a warning light or dashboard message. If this occurs, and it did with this vehicle, any cargo could potentially fall out causing accident to vehicles following. Additionally, the powertrain (transmission) is a known problem for failure. If such a failure occurs the rear wheels can lock up causing accidents/injury to driver and others. NOTE- this has not happened to this vehicle yet but does cause concern for it happening and GM not doing a recall.

Cylinder failed right after I had the 6.2 engine recalled. Failed on a 1200 mile daily trip through winter conditions in Utah.

Vehicle stalled out, lost power, left me stranded on side of road. No warning, check engine lights or any other inclination prior. Turn out to be fuel pump control module.

The grille deflector suddenly detached from the truck and flew off into traffic. It narrowly missed the vehicle behind me and could have caused a serious accident or injury. There was no prior warning or impact that would explain the failure.

The Telemetry/OnStar unit stopped working on my 2023 GMC Sierra 1500 Denali. This renders the OnStar unit unusable for both data and calling OnStar. In the event of an accident, the driver could not call OnStar for help and OnStar would not get an automatic notification that there had been a crash with the vehicle's location. The failure of the unit has also caused a code indicating Low Brake System Voltage. I know that is not the case in my vehicle at this time, but if the brake system does start to fail, there is no way to know if the code is real or just a result of the Telematics system failing. This failure occurred shortly after an Over-The-Air software update GMC sent out. I have seen numerous reports of people with the exact same year and model having the same issue. The unit worked fine for 2.5 years and after the software update, it was bricked. GM wants in the neighborhood of $1,000 to replace and install the unit but they are on backorder with ETA's 3 or 4 months out. They are also coded with the VIN so there is no other option than to go to the dealership for repair. The part cannot be ordered from an aftermarket manufacturer or from GM's official parts website, local dealership only. In order to get this important safety feature working again, the only option is to go have it fixed at the dealership, which charges $200/hr in labor on top of the $500 part needed. The 3-4 month backorder should be enough evidence that GMC has had a widespread failure of these units. GMC basically broke the Telemetry/Onstar units with a software update and wants it's customers to pay for their mistake. If this is not considered an important enough of a safety feature for NHTSA to do an investigation on, this matter should be investigated as an illegal business practice with the FTC or Department of Justice. GM has effectively created a problem (through the software update) that only they can fix and then charging customers whose warranty has expired.

While driving in the rain, the windshield wipers were on the highest intermittent setting and the high beam headlights were also on, automatic highbeams were not. The high beam lights dimmed to low, and the windshield wipers stopped in the middle of the windshield in the middle of navigating a sharp right hand turn at 35mph. The wipers stopped for approximately 30 seconds and then resumed operation. When the wipers resumed operation, the headlights also turned back on high with no input from the driver.

Upper grill molding trim/bezel flew off truck. Part was recovered and clips look to have broken off. Plastic clips look to be insufficient and will break over time. Active recall for 2022 model vehicles only , needs to be expanded to 2023 or possibly further out.