2023 GMC SIERRA 1500 Complaints

I started to notice detached broken plastic pieces behind the upper grill housing. I notified the dealer, and in the meantime of trying to figure out what to do, the upper grill housing came detached when I was driving down the highway and flew up and back onto the highway. Sounds similar to safety recall N242490120, which was for 2022 model year trucks. Not sure why this stopped at 2022, but it happed on my 2023.

My 2023 GNC Sierra 1500 has experienced a recurring electrical and safety-related malfunction on multiple occasions while driving. The dashboard and warning lights intermittently flash on, and off and numerous warning messages appear simultaneously. During previous occurrences, warnings included power steering service, safety restraint system, check engine and transmission related messages, including a message instructing me to pull over and shut the vehicle off. During one occurrence, the electric power steering assist stopped working while I was driving. The vehicle was taken to an authorized GMC dealership multiple times while under the factory warranty. The dealer replaced the Brake System Control Module and performed vehicle-wide software/programming updates. When the problem continued, the dealer contacted GM Technical Assistance. The Dealer subsequently diagnosed an intermittent open circuit involving the electric power steering rack-and-pinion/steering gear assembly and replaced the complete steering gear assembly. Despite these repairs, the malfunction has occurred again, during another occurrence while driving on the freeway, the dashboard flashed on and off and multiple warning lights and messages repeatedly appeared, similar to the condition that occurred before the steering gear was replaced. The vehicle currently has approximately 55,000 miles. The condition remains intermittent despite multiple repair attempts. I am concerned that this recuring electrical or vehicle communication failure could again cause loss of power steering assistance or affect other safety-related vehicle systems while driving.

While driving southbound on Interstate 95 in Florida, the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting away from the vehicle. I stopped and photographed the component and its attachment areas. The photographs show failed/broken attachment points while the molding was still partially attached to the truck. Later, while driving on I-95, the remaining attachments failed and the entire molding separated from the vehicle. The part could not safely be recovered from the interstate. The vehicle recently underwent dealer service involving the active grille shutter/damper area near this component. I cannot determine whether that service contributed to the failure, so I am reporting it as part of the vehicle's recent service history rather than asserting it as the cause. I subsequently became aware that NHTSA Recall 25V-060 / GM Recall N242490120 addresses separation of a front upper grille deflector on certain GMC Sierra 1500 vehicles due to fractured attachment points. My vehicle is a 2023 model and does not presently appear to be included in that recall. Because my vehicle experienced a similar failure mode resulting in the exterior component completely separating at highway speed, I am submitting this complaint so NHTSA can determine whether this condition may extend beyond the vehicles currently covered by the recall. Photographs documenting the component and failed attachment areas before its complete separation are available.

Vehicle: 2023 GMC Sierra 1500 SLE VIN: [XXX] While driving southbound on [XXX] near exit [XXX], the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting away from the vehicle. I stopped and photographed the component and its attachment areas. The photographs show failed/broken attachment points while the molding was still partially attached to the truck. Later, while driving on [XXX] to work, the remaining attachments failed and the entire molding separated from the vehicle. The part could not safely be recovered from the interstate. The vehicle recently underwent dealer service involving the active grille shutter/damper area near this component. I cannot determine whether that service contributed to the failure, so I am reporting it as part of the vehicle's recent service history rather than asserting it as the cause. I subsequently became aware that NHTSA Recall 25V-060 / GM Recall N242490120 addresses separation of a front upper grille deflector on certain GMC Sierra 1500 vehicles due to fractured attachment points. My vehicle is a 2023 model and does not presently appear to be included in that recall. Because my vehicle experienced a similar failure mode resulting in the exterior component completely separating at highway speed, I am submitting this complaint so NHTSA can determine whether this condition may extend beyond the vehicles currently covered by the recall. Photographs documenting the component and failed attachment areas before its complete separation are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2023 GMC Sierra on the highway at highway speeds, a piece of the front grille suddenly detached and flew off the vehicle. There was no prior accident, impact, or external damage to the grille; the part failed and unclipped on its own due to defective manufacturing or weak retaining clips. This creates a severe safety hazard as the flying debris could have struck the windshield of the vehicles traveling behind me, potentially causing a major accident. I am aware that the 2022 GMC Sierra has an active recall (N242490120) for this exact same issue, yet GM is refusing to cover this 2023 model under warranty or recall despite presenting identical component failure.

- vehicle started misfiring, ECM, valve timing code, throttle system code, data system, gateway, module,. Vehicle is available and currently at the GMC dealership for continued diagnostic. -this happened on the freeway and out of nowhere the vehicle started shaking, rough, losing power and acceleration, I had to cut someone off on the freeway just to get over to the right shoulder and turned off the vehicle called a tow truck and haven’t been able to use the vehicle since. Vehicle is unable to be driven due to safety issues of increased acceleration and loss of power, intense shaking. -the vehicle is at the dealership now, prior there was a diagnostic performed by a different dealer, and it has been confirmed. -the vehicle is at the GMC dealership now. -ECM check engine light came on prior to the vehicle misfiring and other codes coming up.

My grill deflector suddenly flew off, hit my windshield a flew into a semi hauling oil field equipment. We both pulled over and found no significant damage to his truck. I have a two inch scratch on my windshield and possibly lite hood scratching. Dealership required me to pay $390.73 but said I would be reimbursed for my losses. It never happened. Now I’m fighting with GM to get some resolution. This could be deadly for a motorcycle rider for sure. Hundreds of people reporting same issue on 22 and 23 Sierras and AT4’s.

The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the instrument panel shut off without warning. The vehicle was restarted, and the panel remained blank with white streaks across the screen. The vehicle was towed to a dealer, and the dealer associated the failure with the instrument cluster. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 34,500.

The grill deflector flew off while driving on the highway. I was driving roughly 55 mph. It is available now, but will be getting repaired in the near future. My concern is that it appears that this was an issue with the 2022 models and it’s still an issue on the 2023. The safety issue is if there was a vehicle or motorcycle behind me that it could have harmed whoever could have been driving behind me, caused and accident, or damaged their vehicle or mine in the process. The service advisor (J.R.) told me that “sometimes the wind gets underneath the bezel and makes it snap”. No it has not been inspected by any of this mentioned. No warning signs prior to the incident.

The front grille bezel mounting clips broke and it started to fly off while driving on the highway. Luckily, I was able to pull over before the last clip broke and took it off before it became a spear flying at the cars behind me. There is an active recall for this issue for the 2022 GMC Sierra 1500 models, but not 2023/2024 models (same body I believe).