2011 GMC TERRAIN Complaints

I WAS DRIVING AND MY VEHICLE TOTALLY SHUT DOWN.I HAD STOPPED TO MAKE A RIGHT HAND TURN. AS SOON AS MY TURN WAS COMPLETE; IT SHUT DOWN.AND WOULD NOT RESTART I HAD TO HAVE IT TOWED HOME.PREVIOSLY TO THIS IT WOULD STALL, AND I WOULD HAVE TO PUT IT IN NUETRAL TO RESTART IT. THEN NEXT DAY I HAD IT TOWED TO BE SEVICED THINKING IT WAS THE FUEL PUMP. GOT THE CALL FROM MECHANIC TELLING ME THE PROBLEM IS THE TIMING CHAIN BROKE AND HAS CAUSED SERIOUS ENGINE DAMAGE...... PISTON AND VALVES TORN ALL UP..... OBVIOUSLY A HUGE PROBLEM WITH THIS VEHICLE MODEL. I HAVE READ SO MANY COMPLAINTS ABOUT THIS ISSUE IN REGARDS TO THIS MODEL. MY TERRAIN ONLY HAS A LITTLE OVER 100,000 MILES ON IT. I HAVE TO PAY $5,000. TO HAVE A REBUILT MOTOR PUT IN IT...... SHAME ON GMC FOR PUTTING SO MANY OF US CUSTOMERS IN DANGER OF BEING SERIOUSLY INJURED. AND CAUSING US TO PAY FOR THIS PROBLEM; THAT THIS VEHICLE OBVIOUSLY HAS. I'M SURE THE MECHANIC SHOPS LOVE SEEING US TOWING OUR JUNK TERRAINS COME ROLLING IN. THEY ARE MAKING SOME SERIOUS MONEY ON REBUILDING MOTORS THAT SHOULD NEVER BE HAVING THESE PROBLEMS.... COME ON WITH RECALLS PLEASE... I CAN'T AFFORD THIS EXTRA EXPENSE.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT DOWN AND THE REDUCED ENGINE POWER INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

"EXCESSIVE OIL CONSUMPTION" AFTER HAVING THE OIL CONSUMPTION TESTS PERFORMED ON MY TRUCK IT WAS DISCOVERED THAT MY VEHICLE NEEDED THE RINGS AND PISTONS REPLACED, THEREFORE, ON JANUARY 18TH, 2016 MY TRUCK WENT INTO ROGERS CHEVROLET (NOW KNOWN AS MICHAEL BATES) TO HAVE THIS DONE, UNDER THE SPECIAL WARRANTY KNOWN AS EXCESSIVE OIL CONSUMPTION. I RECEIVED MY TRUCK BACK ON JANUARY 25TH, 2016 AFTER BEING TOLD IT WAS FIXED. ONCE MY FREE OIL CHANGES WERE UP IN MARCH OF 2016, I EITHER TOOK MY TRUCK FOR OIL CHANGES OR MY UNCLE, GRANDFATHER OR MYSELF CONDUCTED THE OIL CHANGES (YOU WILL SEE THE RECEIPTS ON THIS). AFTER SOME TIME I STARTED TO USE OIL AGAIN, MORE THAN NORMAL. WHEN I INQUIRED WITH ROGERS CHEVROLET I WAS TOLD THAT MY TRUCK SHOULD BE FINE BECAUSE THEY ALREADY REPLACED THE PISTONS AND RINGS AND THAT MY ENGINE IS JUST GOING TO BURN OIL BECAUSE THE WAY GM BUILT THE MOTOR AND TO KEEP EXTRA OIL ON HAND. WELL ON 01/30/2019 I WAS ON THE HIGHWAY DOING AROUND 75MPH WHEN MY ENGINE FAILED. I ALMOST WAS IN AN ACCIDENT ON THE 3 LANE HIGHWAY! I WAS ADVISED TO HAVE IT TOWED TO A NEARBY DEALER IN WHICH I DID. I WAS INFORMED THAT THE PISTONS BLEW THROUGH THE BOTTOM OF THE MOTOR, AND THEN I WAS ADVISED TO PROVIDE RECEIPTS IN WHICH I DID, AND NOW I AM BEING TOLD THE SPECIAL WARRANTY IS EXPIRED IN WHICH IT IS NOT I AM ONLY AT 109,000 MILES AND IT WAS LAST SERVICED FOR THIS SPECIAL WARRANTY IN 2016, THEREFORE, IT SHOULD BE COVERED UNTIL THE 120,000 MILES LIKE INDICATED ON THE WARRANTY BULLETIN. THIS ISSUE IS VERY DANGEROUS AND FATALITIES ARE GOING TO HAPPEN IF THIS DOESN'T GET ADDRESSED AND FIXED PROPERLY. THE MAINTENANCE ON MY TRUCK IS EXCELLENT, I TOOK VERY GOOD CARE OF IT, AND I HAVE THE RECEIPTS TO PROVE IT, HOWEVER, I DID SOME RESEARCH AFTER THIS HAPPENED TO ME AND I WAS INFORMED THAT THERE MUST BE A PROBLEM WITH THE BLOCK/HEADS IN THE MOTOR FOR IT TO DO THIS AND GM HAS TO KNOW THIS!

'EXCESSIVE OIL CONSUMPTION' GMC WILL NOT HONOR THEIR RECALL. I RECEIVED A LETTER IN AUGUST OF 2015 SAYING TO BRING MY VEHICLE IN IF MY CAR WAS EFFECTED AS LONG AS IT WAS IN THE 7 YEARS 6 MONTHS AND LESS THAN 120K MILES.IN AUGUST 2016 I STARTED TO SMELL OIL BURNING IN MY CAR AND BLACK OIL LEAKING OUT OF THE ENGINE. AFTER MY RESEARCH THIS WAS THE BEGINNING STAGES OF THIS RECALL. I CALLED, GMC JAMES RIVARD AND MENTIONED THIS RECALL ASKING THEM TO FIX IT. THERE WAS ONLY AT 98K MILES AND IT HAD BEEN LESS THAN 7 YEARS. THEY LATER SAID THEY HAD TO REPLACE A CAP THAT WORE OUT, BUT CHARGED ME 129. I REALIZED THEY HAD TOOK ADVANTAGE OF ME BY CHARGING ME SIMPLY FOR CLEANING UP THE OIL AND PUTTING MORE IN. NOTHING ON THE RECIEPT MENTIONS A REPLACEMENT CAP. THROUGH THE YEARS MY HUSBAND AND I STARTED TO NOTICED MORE ISSUES, STABILTRAK WARNINGS, LOW ACCELERATION, OIL CHANGES NOT LASTING MORE THEN 2.5 TO 3 MONTHS. WE CALLED IN AUGUST 2018 AND WAS TOLD I COULD BRING IT IN, BUT WOULD HAVE TO PAY THE 125 IF THEY DECIDED IT WAS NOT THE RECALL. THIS WAS THE ISSUE PREVIOUSLY! SINCE WE'VE PAID OFF THE CAR IN SEPTEMBER 2018, WE HAVE EXPERIENCED THE CAR STOPPING IN WHILE IN DRIVE WHEN PRESSING THE BREAK, 'LOW ENGINE POWER' WARNINGS, ALONG WITH THE STABILTRAK WARNINGS, AND FREQUENTLY WANTS TO STOP WHEN MAKING HARD LEFT OR RIGHT TURNS ON STREETS. WE TOOK TO A LOCAL MECHANIC LAST WEEK AND WAS INFORMED THE CARS OIL WAS COMPLETELY (GONE FOR THE 3RD TIME, THE OIL LIFE IN MY CAR WAS AT 27%). WITH SEVERAL OTHERS, THEY INFORMED THIS COULD BE DUE TO PISTON RINGS BEING WORN OUT. I IMMEDIATELY RECALLED THE INCIDENT IN 2016 AND CALLED THE GMC RECALL CENTER. THEY REFUSED TO MAKE THE DEALER HONOR THIS RECALL, SINCE IT EXPIRED IN SEPTEMBER 2018... COINCIDENTALLY WHEN I PAID OFF MY CAR. I WISH THEY WOULD HAVE TAKEN CARE OF THIS ISSUE WHEN I ASKED! I HAVE TOTALLY LOST TRUST IN THE GMC BRAND.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 76116, (682) 503-2821) WAS CONTACTED AND ALSO WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER ALSO STATED THAT THE CONTACT WOULD NOT BE REIMBURSED IF THE VEHICLE WERE REPAIRED BY A NON-GMC DEALER. THE REPAIRS WERE COMPLETED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 89,585.

ABS LIGHT IS ON EVEN AFTER FIXING THE SUPPOSED PROBLEM. SYSTEM STABILITRAK CONSTANTLY ON. EXCESSIVE USE OF OIL. 2 TO 3 QUARTZ EVERY 2 WEEKS. REDUCED ENGINE POWER COMES UP ON DASH AND NO MATTER HOW FAST I AM GOING (15 MPH OR 80 MPH ON A HIGHWAY) IT DOESNT MATTER MY CAR WILL SLOW DOWN OR JUST SHUT OFF. ALSO HAPPENS WHEN I HAVE TO HIT BRAKED HARD, SLOW DOWN OR ACCELERATE FROM A STOPPED POSITION. I AM ALSO USING A LOT OF GAS.

THE CAR WAS TAKEN INTO STEVEN LUST AUTOMOTIVE AND WE WERE TOLD THAT A TRANSFER SEAL NEEDED TO BE REPLACED AND THAT GMC WAS AWARE OF THE ISSUE BUT WOULD ONLY WARRANTY THE ISSUE IF THE CAR WAS PRODUCED IN A CERTAIN FACTORY. SAME YEAR SAME MODEL ALL HAVING SAME ISSUE BUT PRODUCED IN A DIFFERENT PLANT. NOW THE STABILILTRAC WARNING COMES ON AND FROM RESEARCH ON THE WEB THIS IS A COMMON ISSUE THAT THEY ARE AWARE OF ALSO BUT REFUSE TO FIX. THIS CAR ONLY HAS 66000 MILES ON IT. WE ALSO CONTACTED GMC AND THEY TOLD US THAT THEY ARE AWARE OF THE PROBLEM BUT WILL NOT WARRANTY IT UNLESS IS WAS PRODUCED AT A CERTAIN FACTORY. WHEN THE STABILITRAC WARNING WAS NOTED I WAS DRIVING DOWN THE HIGHWAY AND THE ENGINE JUST SHUT DOWN. I DO BELIEVE THIS ISSUE IS DUE TO THE EXCESSIVE OIL LEAK COMING FROM THE SEAL. THIS IS THE SECOND TIME THAT I HAVE PLACED THIS COMPLAINT. WHEN I CALLED TO CONFIRM THAT I PLACED THE COMPLAINT NO ONE COULD FIND IT.

REAR MAIN SEAL BLEW. I WAS TOLD THAT MY REAR MAIN SEAL HAD BLOWN B/C MOISTURE CAN GET IN AND FREEZE AND SINCE IT WAS SO COLD THE PRESSURE CAUSED THE SEAL TO BLOW. I STARTED THE CAR AHEAD OF TIME B/C IT WAS IN THE SINGLE DIGITS. WHEN I WENT OUTSIDE TO LEAVE I NOTICED SOME SMOKE COMING FROM THE ENGINE AREA. I IMMEDIATELY DROVE TO THE DEALERSHIP. AS I WAS DRIVING I NOTICED SOME HESITATION UPON ACCELERATION. THANKFULLY I DID NOT HAVE TO DRIVE THE HIGHWAY TO GET TO THE DEALERSHIP. AS SOON AS I GOT IT TO THE SERVICE DEPARTMENT THEY TOLD ME THAT THERE WAS OIL LEAKING UNDER MY CAR TO THE POINT THAT THEY HAD TO ADD 3.5 QUARTS OF OIL BEFORE THEY COULD MOVE IT TO A SERVICE BAY. AFTER A SHORT EXAMINATION OF THE CAR I WAS TOLD THAT THE REAR MAIN SEAL HAD BLOWN. I ALSO FOUND OUT THAT 10 OTHER CARS HAD THE SAME ISSUE AT THE SAME DEALERSHIP THAT SAME DAY AND 4 THE NEXT DAY. I CHECKED FOR RECALLS AND FOUND GM SERVICE BULLETIN 14882 BUT WAS TOLD THAT B/C MY CAR VIN NUMBER WAS NOT THE ON THEIR LIST AND WAS MANUFACTURED AT A DIFFERENT PLANT THAT MINE WOULD NOT FALL UNDER THE RECALL. IT SHOULD NOT MATTER WHERE THE CAR WAS MANUFACTURED IT IS OBVIOUSLY A DEFECTIVE PART OR DESIGN. IF IT A DEFECTIVE PART OR DESIGN IT SHOULD BE FIXED ON ALL CARS AND NOT JUST SOME AS I WAS INFORMED THE SAME PARTS WERE USED AT THE DIFFERENT PLANTS. I WAS FORTUNATE THAT THIS DID NOT CAUSE A MAJOR ACCIDENT WHEN THE CAR HESITATED TO ACCELERATE.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (PLUGGED PCV ORIFICE IN INTAKE MANIFOLD SB-10057977-8108, BULLETIN NO. 14882). BOB BROWN BUICK GMC (1405 SE ORALABOR RD, ANKENY, IA 50021, (515) 344-3574) DIAGNOSED THAT THE REAR MAIN SEAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED SINCE IT WAS EXCLUDED FROM THE MANUFACTURER SERVICE CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. *TT CONSUMER STATED DESIGN IS FLAWED AND NOT REPAIRED.*JB

VEHICLE NEEDS A TRANSFER CASE SEAL REPLACED . ALSO IT HAS A STABILITRAC WARNING WHICH SHUTS THE CAR DOWN CAUSED BY EXCESSIVE OIL USAGE. GMC HAS WARRANTY ON SOME OF THE MODELS DEPENDING ON WHICH PLANT MADE THEM. THE DEALERSHIP INFORMED ME OF THE TRANSFER CASE ISSUE DURING A ROUTINE OIL CHANGE. THE STABILITRAC ISSUE WAS ON THE HIGHWAY