2011 GMC TERRAIN Complaints

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT EXITED THE FREEWAY, PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, AND WAITED FOR THE RAIN TO STOP. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,100.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE CONTACT STATED THAT THERE WAS ZERO VISIBILITY TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO SUN BUICK PONTIAC GMC (4230 BIRNEY AVE, MOOSIC, PA 18507, (570) 456-6828) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FOR THE WIPERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,975.

I WAS ON MY WAY HOME ON THE INTERSTATE DRIVING 55 IN THE POURING RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING!! MY BOYFRIEND GOT MY VEHICLE HOME AND DETERMINED WHAT THE PROBLEM IS. EASY FIX. BUT THAT IS NOT THE POINT! I WAS PUT IN AN EXTREMELY HAZARDOUS SITUATION. FROM THE RESEARCH I HAVE DONE THIS HAPPENS ALL THE TIME! I CALLED GM AND THEY SAID "WELL AT LEAST NO ONE WAS INJURED" WHICH, YES I AM THANKFUL NO ONE WAS INJURED.. HOWEVER, THIS IS AN ONGOING ISSUE THAT THEY CARE NOTHING ABOUT! IT NEEDS TO BE HANDLED...

VEHICLE WAS FINANCIAL 18 MONTHS AGO, ON THURSDAY, JULY 26 APPROXIMATELY 11P.M. I HEARD RACING OF THE MOTOR AND WHEN I APPROACHED THE TRAFFIC LIGHT AT A MAIN HIGHWAY, THE CAR STOPPED MOVING JUST RACING OF THE MOTOR WHEN PRESSING THE GAS PETAL IN GEAR THEN L MOVED THE GEAR IN REAR WITH NO MOVEMENT THEN MOVED THE GEAR BACK TO DRIVE WITH NO MOVEMENT. THE CAR DIAGNOSIS CODES ARE PO700 AND PO796 I AM VERY DISAPPOINTED AFTER ONLY HAVING THE TERRAIN 1.5 YEARS WITH AN ONGOING PAYMENT. THIS WAS MY DREAM CAR.

AS I WAS DRIVING HOME FROM WORK THIS EVENING ON A HIGHWAY AT APPROXIMATELY 6:15PM IT STARTED TO POUR DOWN RAIN. DUE TO THE RAIN I WAS GOING ABOUT 45 MPH. I TURNED MY WIPERS ON THE HIGHEST SPEED POSSIBLE. AFTER ABOUT 5 MINUTES THEY INSTANTLY STOPPED WORKING AND WERE STUCK IN THE VERTICAL POSITION. THE WIPERS WOULD NOT MOVE IN MY ATTEMPTS TO CUT THEM ON AND OFF AGAIN. IT WAS TRULY TERRIFYING. BETWEEN THE RAIN, THUNDER, LIGHTNING AND NOT BEING ABLE TO SEE I WAS REALLY IN A DANGEROUS SITUATION. I WAS ABLE TO PULL OFF THE ROAD WITHOUT INJURING MYSELF OR SOMEONE ELSE FORTUNATELY. I HAD TO SIT THERE AND WAIT FOR IT TO STOP RAINING BEFORE I COULD GO HOME. AFTER DOING SOME RESEARCH ONLINE IT APPEARS THAT THIS IS A PROBLEM THAT YOU ARE AWARE OF. THIS IS A SERIOUS PROBLEM THAT GMC, IN MY OPINION, IS RESPONSIBLE FOR. I'M SHOCKED THAT WHEN I SEARCHED ONLINE REGARDING THIS ISSUE THAT I SAW NUMEROUS COMPLAINTS. I CAN NOT STRESS ENOUGH HOW DANGEROUS THIS ISSUE IS. I TRULY FEEL THAT ALL TERRAIN OWNERS NEED TO BE MADE AWARE OF THIS. I ALSO FEEL THAT THIS IS SERIOUS ENOUGH THAT YOUR DEPARTMENT NEEDS TO CONDUCT A THOROUGH INVESTIGATION AND THERE NEEDS TO BE A RECALL INITIATED SINCE THERE IS APPARENTLY A RECALL ON THESE SAME VEHICLES IN CANADA. THANK YOU IN ADVANCE FOR YOUR TIME REGARDING THIS DANGEROUS ISSUE.

WHILE DRIVING DOWN A BUSY TWO LANE ROAD I PULLED OUT INTO AN INTERSECTION IN AN ATTEMPT TO MAKE A LEFT HAND TURN WHEN THE CAR STALLED IN THE MIDDLE OF TRAFFIC. I TURNED THE CAR OFF AND TURNED IT BACK ON AGAIN AND IT WORKED. HOWEVER, LATER THAT DAY IT STALLED AGAIN WHILE IT WAS SITTING AT AN INTERSECTION. I BROUGHT IT TO THE DEALERSHIP FOR REPAIR AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY EVEN THOUGH I STILL HAD ONE. THEY SAID THERE WAS A FUEL LEAK AT THE FUEL COMPOSITION SENSOR. THEY REPLACED THE SENSOR. GM EXTENDED SPECIAL COVERAGE # 17097 IN MAY 1, 2017 FOR 2011-2013 CHEVY EQUINOX AND GMC TERRAINS THAT ARE EQUIPPED WITH FLEX FUEL DUE TO A FUEL LEAK AT THE FUEL COMPOSITION SENSOR BUT THEY DID NOT INCLUDE MY 2011 MODEL TERRAIN THAT IS NOT EQUIPPED WITH FLEX FUEL BUT IT SHOULD HAVE BEEN. THIS ISSUE WAS OUT OF MY CONTROL AS IT WAS A MANUFACTURING DEFECT IN THE FACT THAT THEY PLACED THE COMPOSITION SENSOR BELOW THE FRAME EXPOSING IT TO DAMAGE FROM ROAD DEBRIS.

WHILE DRIVING IN THE POURING RAIN ON A BUSY NEW YORK HIGHWAY BOTH WINDSHIELD WIPERS STOPPED WORKING. THEY WERE STOPPED IN THE MIDDLE OF THE WINDSHIELD. NOTHING WOULD MAKE THEM MOVE. I HAD TO QUICKLY PULL OVER AND HAVE THE CAR TOWED. IT WAS UNSAFE TO CONTINUE DRIVING IN THE RAIN WHEN IT WAS IMPOSSIBLE TO SEE. WHEN I TOOK IT TO THE MECHANIC HE SAID THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE CORRODED RESULTING IN BOTH OF THE WINDSHIELD WIPERS BECOMING INOPERATIVE. THIS ISSUE WAS RECALLED WITH THE 2013 MODEL RECALL NUMBER 16V582000 RECALL DATE 08/04/2016 COMPONENT VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR. GM'S NUMBER FOR THIS RECALL IS 25302 BUT HAS NOT BEEN RECALLED AS OF YET IN THE 2011 MODEL AND IT SHOULD BE!

THE WINDSHIELD WIPERS QUIT WHILE EXITING AN INTERSTATE HIGHWAY RAMP (I-94) IN PORT HURON, MI. WE WERE IN THE MIDDLE OF A TORRENTIAL RAIN STORM WITH VERY LOW VISIBILITY AND THE LOSS OF WIPERS CREATED A SERIOUS SAFETY HAZARD. UPON INSPECTION, IT WAS DETERMINED THAT THE WIPER LINKAGE HAD DISENGAGED AND FALLEN OFF. THE WIPER LINKAGE/TRANSMISSION REQUIRED FOR REPAIR IS ACDELCO PART# DEL 84241847. WE PURCHASED IT AT A COST OF $66.69 AND IT WAS INSTALLED BY A FAMILY MEMBER.

STALLS WHEN SLOWING DOWN OR LETTING OFF ACCELERATION... LOSES ALL POWER STEERING, ABS BRAKING. DIFFICULT AND DANGEROUS AS IT HAPPENS AT ANY SPEED. HIGHWAY, CITY STREET, TURNING, ETC.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS INTERNAL OIL CONSUMPTION FAILURE CONCERNING THE ENGINE, WHICH AFFECTED OTHER COMPONENTS IN THE VEHICLE. THE INDEPENDENT FACILITY WHO SOLD THE VEHICLE TO THE CONTACT WAS TO HAVE THEIR MECHANIC PROVIDE AN OIL CONSUMPTION TEST; HOWEVER, THEY INDICATED THAT THE MANUFACTURER HAD A SPECIAL COVERAGE CAMPAIGN TO PROVIDE A REMEDY. THE DEALER (MANDAL BUICK GMC IN D'LBERVILLE, MS 39540, (228) 392-1515) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY BY TWO MONTHS. THE DEALER WAS TO PROVIDE AN OIL CONSUMPTION TEST AS WELL; HOWEVER, THE CONTACT HAD NOT APPROVED THE DEALER TO PROVIDE THE TESTING DUE TO THE VEHICLE BEING EXCLUDED FROM A WARRANTY CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT PROVIDED NO SPECIFIC TESTING RECOMMENDATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.