2011 GMC TERRAIN Complaints

TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ASCENDING AN INCLINE OR TURNING AT 25 TO 40 MPH, THE VEHICLE DOWNSHIFTED AND LOST POWER. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE IT WAS FOUND THAT THE TRANSMISSION'S THIRD GEAR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 26,902. *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION. *TR

THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE FROST/FREEZE BUILD UP, EVENTUALLY RETURNING TO UP/CLOSED POSITION AFTER 2 MINUTES; // REQUEST OEM REVIEW AND INVESTIGATE CAUSE FOR DEFECT. WINDOW UP/DOWN MOTOR SEEMS TOO WEAK TO OVERCOME FREEZING TEMPERATURES. *TR

VEHICLE CONTINUES TO BE CHECKED WITH DEALER FOR AWFULLY JERKY, HARD HITTING TRANSMISSION WHEN CHANGING MOSTLY IN LOW RANGE GEARS. SERVICE DEPARTMENT CONTINUES TO SAY TRANSMISSION OPERATING NORMAL? VEHICLE HAS OVER 17,000 MILES ON IT AND CONTINUES TO BE PLAGUED WITH JERKY TRANSMISSION PERIODICALLY. HARD TO BELIEVE THERE HAS NOT BEEN A SERVICE BULLETIN ON THIS PROBLEM? *TR

I WAS IN THE DRIVE THRU LINE WITH THE ENGINE RUNNING. WHEN IT WAS TIME TO MOVE FORWARD, I PUT THE TRUCK IN DRIVE AND AS SOON AS MY FOOT HIT THE GAS PEDAL IT STALLED. I STARTED THE ENGINE BACK UP AND TRIED TO DRIVE FORWARD AND THE ENGINE STALLED AGAIN. THIS HAS OCCURRED ABOUT 10 TIMES SINCE I HAVE OWNED THE VEHICLE (IN COLD AND MILD WEATHER). I TOOK IT BACK TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG. *TR

MY TRUCK EXPERIENCED IT'S FIRST PROBLEM IN AUGUST OF 2011. I HAD ONLY HAD MY TRUCK FOR SIX MONTHS. THE TRUCK WAS ENTERING ONTO THE EXPRESSWAY AND AS I WAS PRESSING THE GAS THE TRUCK BEGIN TO STALL. THE REDUCED ENGINE LIGHT CAME ON AND THE TRUCK DECELERATES AND CUT OFF. WE WERE BLESSED THAT WE WERE ABLE TO GET TO RIGHT SHOULDER OF THE ROAD. WE WAITED ABOUT TEN MINUTES, THE TRUCK FINALLY STARTED AND THE ENGINE LIGHT REMAINED ON. I CONTACTED THE DEALER AND TOOK THE TRUCK IN AS SOON AS I COULD GET AN APPOINTMENT. WAS TOLD THE TRUCK WAS FIXED AND SINCE I HAVE BEEN IN FIVE TIMES FOR THE SAME PROBLEM. THE FACT THAT THE TRUCK DECELERATES WHILE DRIVING ON THE EXPRESSWAY IS ENOUGH THAT I DON'T WANT TO DRIVE THE TRUCK. I HAVE BEEN USING OTHER PEOPLES CARS AND TRUCKS BECAUSE I DON'T WANT TO PUT MINE ON THE EXPRESSWAY OUT OF OWN. IT IS A DEATH TRAP WAITING TO HAPPEN AND ANYONE DRIVING A TERRAIN SHOULD BE MADE AWARE OF THE PROBLEM. THE SERVICE DEPARTMENT DID EVERYTHING POSSIBLE AND HAD TO CONTACT MANUFACTURER ABOUT THE PROBLEM AND THEY COULD NOT NARROW DOWN THE PROBLEM. THEY HAVE REPLACED SO MANY PARTS AT THIS POINT I HAVE LOST TRACK OF THINGS THAT HAVE BEEN REPLACED. THIS TRUCK IS NOT SAFE AND THE PROBLEM IS NOT BEEN RESOLVED. THE CAR STILL IDLES AND SHAKES AND NO ONE PLANS TO FIND OUT WHY AS LONG AS THE ENGINE LIGHT IS NOT ON. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND IT IS REALLY DISAPPOINTING THAT THE MANUFACTURER WOULD RATHER NOT DEAL WITH THIS PROBLEM AND WAIT FOR A FATALITY TO OCCUR BEFORE LOOKING INTO. YOU WOULD THINK THEY WOULD LEARN FROM TOYOTA AND TAKE CUSTOMERS LIVES SERIOUSLY. WOULD THEY PUT THERE FAMILIES IN THIS TRUCK ? I JUST WANT THEM TO TAKE THE TRUCK BACK BECAUSE I DON'T WANT TO USE MY LIFE AS AN EXAMPLE FOR A DEFECTIVE TRUCK. *TR

THE SELECT THE PARTS WONT LET ME ENTER THE DESCRIPTION. WHEN MY VEHICLE IS IN CRUISE CONTROL THE SWITCH CAN BE ACCIDENTALLY SLIGHTLY TOUCHED AND WILL SHUT OFF THE CRUISE CONTROL CAUSING THE VEHICLE TO IMMEDIATELY SLOW DOWN WITHOUT ANY WARNING TO THE VEHICLE BEHIND ME SINCE THE BRAKE LIGHTS DO NOT COME ON. I REALLY FEEL THAT THIS IS A SAFETY RELATED ISSUE. GMC HAS A NEW CRUISE CONTROL SWITCH FOR 2012 WHICH IS A PUSH ON AND PUSH OFF SWITCH WHICH ALLEVIATES THIS PROBLEM. I HAVE CONTACTED GMC AND THEY INFORMED THAT THERE IS NO PLAN TO RETROFIT THE 2011 TERRAIN WITH THE NEW 2012 SWITCH. PLEASE ADVISE! GMC KNOWS THAT THE TOGGLE SWITCH WAS FAULTY AND REPLACED IT WITH A PUSH ON PUSH OFF SWITCH. I JUST WANT MY VEHICLE TO BE SAFE. *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DOOR LOCKS WERE TOO LOW IN THE DOOR PANEL TO REACH AND PULL UP IF THE AUTOMATIC MOTOR FAILED. THE CONTACT STATED THAT SHE NOTIFIED THE MANUFACTURER OF THE PROBLEM AND THEY ADVISED HER TO CALL NHTSA TO SEE IF THERE WERE ANY OTHER COMPLAINTS SIMILAR TO HERS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,000MILE BUMPER TO BUMPER. IT WAS THEN THEIR "FIELD ENGINEER" DECLARED THE SYSTEM OPERATED FINE AND THERE WAS NO PROBLEM. SINCE THEN GM REFUSES TO WORK ON IT. THEIR "ENGINEER" MADE 1 PHONE CALL FROM THE CAR FOR LESS THAN 4 MINUTES BUT PUT 86 MILES ON IT AND LEFT IT OUT OF GAS. SITTING STILL THE SYSTEM IS STATIC FREE. MOVING IT IS ALMOST USELESS. THIS IS THE SAFETY ASPECT THAT BOTHERS ME IS WE PURCHASED VEHICLE ($31,000.00) FOR BLUETOOTH HANDSFREE AND ONSTAR BOTH OF WHICH ARE NEARLY USELESS AT SPEED AND GM REFUSES TO DO ANYTHING ABOUT IT. THIS HAS BEEN ONGOING FOR 1.5 YEARS. I HAVE SPENT COUNTELSS HUNDREDS OF DOLLARS ON DIFFERENT PHONES AND MY TIME TRYING TO GET THIS ISSUE FIXED. GM CUSTOMER SERVICE IS USELESS AT ANY SPEED. IF THEY ADVERTISE "HANDSFREE AND BLUETOOTH" IT SHOULD WORK. SAFETY WISE THIS IS AN ISSUE BECAUSE MY WIFE HAS TO RESORT TO HOLDING HER PHONE WHILE DRIVING IF SHE WANTS TO BE HEARD. I AM AFRAID THERE IS A MORE SERIOUS ISSUE THAT WILL DISABLE THE ONSTAR IN AN EMERGENCY. THE PUBLIC HAS BEEN SOLD "TECHNOLOGY" BY ALL OF THE AUTOMAKERS. THEY TOUT IT ON TV BUT WHEN IT COMES TO IT THEY WON'T FIX IT WHEN IT BREAKS. *TR