2011 GMC TERRAIN Complaints

ENGINE HAD TO BE REPLACED AT 84,000 MILES . STATES ON DOCS AT TIME OF REPLACEMENT TIMING CHAIN AND CAM WORN DUE TO LOW OIL .HAS WARRANTY BUT FOR REPLACING DUE TO 'OIL CONSUMPTION ' BUT SERVICE MANAGER REFUSES TO WRITE THAT ALTHOUGH HE HAS STATED IT.GM REFUSES TO HELP

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VVT SOLENOID WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A SLIGHT RIGHT TURN, THE VEHICLE HESITATED BUT CONTINUED DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THERE WAS A COMMUNICATION FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED GMC DEALER. THE VEHICLE WAS LATER TAKEN TO COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244) WHERE THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, WITHOUT THE CHECK ENGINE WARNING LIGHT BEING ILLUMINATED, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

PROVEN OIL CONSUMPTION PROBLEM ON MY CAR AS WELL AS MANY OTHERS LEADING TO A CLASS ACT WHICH HAS FAILED JUST ABOUT EVERYONE. CAR IS COMPLETELY UNSAFE AND THESE CARS REQUIRE A NEW ENGINE AMONG OTHER FIXES IN ORDER TO AVOID THE ENGINE BLOWING. MY ENGINE BLEW ON THE HIGHWAY WITH NO WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. THE OIL CONSUMPTION PROBLEM HAS BEEN DOCUMENTED BY GM AND THEY ARE STILL NEGLIGENT TO THE ISSUE. THE CAR WAS IN MOTION ON THE HIGHWAY GOING AROUND 70 MPH WHEN THE ENGINE BLEW. THERE IS SUPPOSED TO BE AN OIL LIGHT SIGNIFYING LOW OIL WHICH DID NOT GO OFF AS WELL AS DOING 3 OIL CONSUMPTION TESTS MANDATED BY GM IN ORDER FOR THEM TO DO ANY REPAIRS. ALL WERE FAILED TESTS AND GM STILL PUSHED FOR MORE TESTS THAT REQUIRED ME TO KEEP DRIVING IT. DESPITE THE FAILED TESTS THEY STILL FOUGHT IT AND THE ENGINE BLEW OVER THIS TIME.

I PURCHASED THE VEHICLE IN MARCH 2018. FROM THE DATE OF PURCHASE, THE SERVICE ENGINE AND/OR CHANGE OIL LIGHTS WOULD TURN ON. EVERY TIME I TOOK THE VEHICLE TO MY MECHANIC, IT NEEDED OIL. IN JANUARY 2020, I GOT A NOTICE FROM GMC ABOUT THE SETTLEMENT OF A LAWSUIT REGARDING VEHICLE OIL CONSUMPTION. I TOOK THE VEHICLE TO MY LOCAL GMC AND THE MANAGER READ THE "NOTICE OF APPROVAL OF CLASS ACTION SETTLEMENT AND CLAIM FORM" THAT WAS SENT TO ME. THE LAWSUIT REQUIRES GMC TO PAY FOR REPAIRS OR REIMBURSE CUSTOMERS FOR THE REPAIRS. MY VEHICLE HAD NOT HAD THE NECESSARY REPAIRS DONE TO IT, SO THE MANAGER INSTRUCTED ME TO APPROVE THE NECESSARY REPAIRS AND PAY FOR THEM OUT OF POCKET BECAUSE GMC WOULD REIMBURSE ME. THE REPAIRS WERE COMPLETED ON FEBRUARY 7, 2020. I FOLLOWED ALL THE GUIDELINES PROVIDED TO ME BY GMC IN ORDER TO GET THE REIMBURSEMENT. I MAILED DOCUMENTS TO THEM A WEEK AFTER THE REPAIRS WERE COMPLETED, MONTHS BEFORE THE DEADLINE OF MAY 16, 2020. AFTER WAITING OVER A MONTH AND NOT GETTING REIMBURSED, I CALLED GMC CUSTOMER SERVICES (1-866-790-5600) ON APRIL 11, 2020. I WAS INFORMED BY GMC CUSTOMER SERVICE TO EXPECT A REIMBURSEMENT CHECK FOR REPAIRS AND RENTAL CAR FEES WITHIN TWO WEEKS. AFTER NOT RECEIVING THE REIMBURSEMENT, I CALLED AGAIN IN JUNE AND JULY 2020 AND GIVEN THE SAME INFORMATION-WAIT. THIS CONTINUED THROUGHOUT THE SUMMER. THE DELAY WAS BLAMED ON COVID-19. I CALLED AGAIN IN LATE SEPTEMBER 2020, AND THEY INSTRUCTED ME TO EMAIL ALL THE DOCUMENTS AND THAT THE CHECK WOULD ARRIVE IN TWO WEEKS. ON SEPTEMBER 30, 2020, I EMAILED ALL THE DOCUMENTS TO GMC. AFTER WAITING ANOTHER TWO WEEKS, I CALLED THEM AND THEY AGAIN SAID IT WOULD COME IN TWO WEEKS. ON NOVEMBER 10, 2020, I SENT ANOTHER EMAIL ASKING FOR THE REIMBURSEMENT CHECK. A WEEK LATER, I GOT A LETTER STATING I DID NOT QUALIFY FOR REIMBURSEMENT BECAUSE THE TIME HAD PASSED/EXPIRED.

BURNS TO MUCH OIL AND I CAN'T KEEP UP WITH THE SPEED LIMIT IT'S IN AND THE SHOP GOT TO PUT A NEW TIMING BELT ON

THIRD ENGINE IN VEHICLE. NEEDS 2 QUARTS OF OIL IN BETWEEN OIL CHANGE. OIL LIGHT NEVER COMES ON.

THE VEHICLE IS OUT OF THE WINDOW ON THE OIL CONSUMPTION LAWSUIT; HOWEVER IT HAS BEEN BURNING OIL SINCE I HAVE HAD IT AND I KEPT TAKING IT IN AND THEY DIDN'T MENTION ANYTHING ABOUT A PROBLEM SAID IT WAS NORMAL. BY THE TIME I FOUND OUT ABOUT THE LAWSUIT I WAS OUT OF THAT PERIOD. CAN I GET THE VEHICLE REPAIRED, I AM PUTTING OIL IN CONSTANTLY

ONLY 87000 MILES AND THE TRANSMISSION WENT OUT, CAR STARTED TO SURGE WHILE DRIVING, AFTER PARKING IT WOULDN'T GO INTO REVERSE. THEN WHEN TRYING TO SEE IF IT WOULD STILL DRIVE FORWARD, WOULDN'T GO FASTER THAN 20 MILES AN HOUR, JUST STARTED REVVING WOULDN'T ENGAGE IN A GEAR.

MY CAR HAS BEEN WASTING TO MUCH ENGINE OIL. HAS HAD TWO OIL CHANGES IN THE LAST THREE MONTHS. AT START UP AND WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. WHILE DRIVING THE VEHICLE THERE IS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE AT LOW SPEEDS AND ESPECIALLY WHEN YOU FIRST START THE CAR UNTIL I GET TO HIGHER SPEEDS.

I WAS DRIVING BACK HOME FROM THE STORE FRIDAY NIGHT AND MY WHEELS START SQUEAKING AND INCREASINGLY BECAME HARD TO THEN THE WHEEL WHENEVER I TURNED. WHEN I GOT HOME TRIED TO PARK THE WHEELS LOCKED UP AND I COULDN'T TURN THE WHEELS ANYMORE. DIVER THE CAR AGAIN MONDAY IT WAS FINE UNTIL I WAS MY WAY HOME AGAIN THE WHEELS LOCKED UP, CAR WOULDN'T ACCELERATE PART 2ND GEAR, THEN I WASN'T ABLE TO REVERSE AND MY ENGINEER LIGHT CAME ON. I JUST BOUGHT THE CAR 5 MONTHS AGO FROM A DEALERSHIP. NO I DON'T HAVE A WARRANTY AND THERE IS 86927 MILES ON IT. NO ACCIDENTS WHATSOEVER. I RECENTLY FOUND OUT THAT THIS VEHICLE IS KNOWN TO HAVE TRANSMISSION FAILURE.