2011 GMC YUKON Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC YUKON. WHILE ATTEMPTING TO TRADE IN THE VEHICLE AT A DEALER, THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT WAS ALSO INFORMED THAT THE REMEDY WAS NOT YET AVAILABLE TO REMEDY THE RECALL. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO TIME LINE FOR THE REMEDY PARTS TO BE MADE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2011 GMC YUKON. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG RECALL, DEALERSHIP REFUSES TO REPAIR MULTIPLE CRACKS IN DASHBOARD. *SMD

THE DASHBOARD OF MY 2011 YUKON IS CRACKING IN MULTIPLE LOCATIONS, INCLUDING AROUND THE AIRBAG AREAS, CREATING A HAZARD IF THE AIRBAGS WERE TO EMPLOY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/29/16*LJ

2 CRACKS IN THE DASHBOARD. ONE CRACK IS LEADING TO THE PASSENGER SIDE AIRBAG - CAUSING A SAFETY RISK.

THERE ARE 3 CRACKS IN THE DASHBOARD OF MY 2011 GMC YUKON. ONE CRACK IS NEAR THE LEFT FRONT CORNER OF THE PASSENGER AIRBAG. TWO CRACKS ARE LOCATED NEAR THE FRONT RIGHT SIDE OF THE INSTRUMENT PANEL. I BELIEVE THIS IS A DEFECT IN THE MATERIALS AND THE GM SHOULD REPLACE THE DASHBOARD FREE OF CHARGE. VEHICLE WAS STATIONARY.

FOUND 2 CRACKS IN MY DASHBOARD...THIS IS NOT NORMAL WEAR AND TEAR. ONE CRACK ABOVE THE INSTRUMENT PANEL AND ONE CRACK NEAR THE PASSENGER AIRBAG. I AM VERY CONCERNED ABOUT ONE DEEP CRACK BY THE AIRBAG. IS THIS SAFE? WITH THE CONCERN OVER THE TAKATA AIR BAG ISSUES AND NO POSSIBLE WAY TO REMEDY THAT AT THIS TIME I AM WORRIED THAT THIS PRESENTS A SAFETY HAZARD TO MY FAMILY. CALLED GM AND THERE IS NOTHING THEY WILL DO UNLESS I WANT TO PURCHASE A NEW DASHBOARD??? HOW CAN THERE BE SO MANY COMPLAINTS WITH NO ACTION FROM GM?

I HAVE A 2011 GMC YUKON, I RECENTLY LEARNED FROM GMC THAT THEY HAVE A KNOWN ISSUE WITH THESE VEHICLES BY WHERE THEY SHUT OFF RANDOMLY WHEN AN RFID KEY TAG IN OR AROUND THE VEHICLE INTERRUPTS THE VEHICLES ELECTRONICS. OUR VEHICLE HAS TURNED ITSELF OFF ON MULTIPLE OCCASIONS WHICH HAS CREATED A HUGE SAFETY CONCERN FOR MY FAMILY DRIVING OUR YUKON. GMC DISCOVERED/REPORTED THIS ISSUE INTERNALLY IN JUNE OF 2015, AND OUR DEALERSHIP RELUCTANTLY PROVIDED ME WITH A COPY OF THE GMC BULLETIN (SEE ATTACHED). GM SAYS THEY CANNOT FIX THE ISSUE AND WILL NOT REPURCHASE OUR VEHICLE. GM SAYS IT IS NOT A SAFETY CONCERN BUT WILL NOT PUT THAT IN WRITING, THEIR EMPLOYEE HANDBOOK DOES NOT PERMIT THEM TO PUT MATTERS LIKE THIS IN WRITING AS IT CAN BE USED AGAINST THEM IN THE EVENT OF A CATASTROPHIC FAILURE. I'VE CONTACTED EVERY LEVEL WITHIN GM, UP TO THE EXECUTIVE OFFICE, IN AN ATTEMPT TO RESOLVE MY ISSUE AND THEY HAVE RUN ME IN CIRCLES AND DENIED THE KNOW PROBLEM IS A RISK TO THE SAFETY OF MY FAMILY. THIS MESSAGING WAS REPORTED DOWN FROM THE GM EXECUTIVE LIAISON, LAWANDA DEAN, FROM A MAN NAMED ROD (WILL NOT DISCLOSE HIS LAST NAME) WHO IS THE REGIONAL MANAGER OF GMC, OVER CALIFORNIA. I'D LIKE TO KNOW WHY THIS IS NOT A RECALLABLE ISSUE, WHY GM IS ALLOWED TO NOT FIX SUCH AN ISSUE AND IF THE NHTSA WILL ASSIST ME WITH THIS MATTER. HAD GMC TOLD ME THAT MY YUKON WOULD RANDOMLY SHUT OFF WE NEVER WOULD HAVE PURCHASED IT.

MY DASHBOARD IS CRACKING AND I PARK UNDERGROUND AT WORK AND IN THE GARAGE AT HOME, NO SUN EXPOSURE.

TAMARA RECALL: WAS INFORMED BY BOTH THE DEALERSHIP AND GMC CUSTOMER SERVICE THAT THERE IS NO REMEDY AT THIS TIME AND NO TIME FRAME A REPAIR WILL BE AVAILABLE. I WAS INFORMED NOT TO HAVE A PASSENGER IN THE FRONT PASSENGER SEAT OF MY VEHICLE IN CASE OF A FRONTTILL IMPACT THE AIRBAG COULD CAUSE DEATH OR SERIOUS BODILY INJURY. SO IN SUMMING IT UP. I CAN'T HAVE ANYONE IN THE FRONT PASSENGER SEAT. REALLY THAT'S THE BEST ANSWER FROM TAKATA,GMC, AND THE HIGHWAY ADMIN.