2013 GMC YUKON Complaints

HAVE HAD 2 CRACKS IN MY DASHBOARD, PASSENGER SIDE FROM REAR/LEFT SIDE TOWARD WINDSHIELD FROM AIRBAG AND ANOTHER OVER INSTRUMENT PANEL. THEY HAVE BEEN THERE FOR OVER A YEAR, I DIDN'T REALIZE HOW COMMON THIS PROBLEM WAS OR I WOULD HAVE REPORTED SOONER. CONCERN RELATES TO DASHBOARD PIECES CAUSING INJURY IF AIRBAG DEPLOYED. VEHICLE IS PARKED INSIDE DAY AND NIGHT

DASHBOARD CRACKED IN 2 PLACES. PASSENGER SIDE ABOVE THE GLOVE COMPARTMENT AND DRIVER'S SIDE ABOVE THE INSTRUMENT PANEL. I NOTICED THE PASSENGER SIDE CRACK ABOUT 2 MONTHS AGO AND THE ONE ABOVE THE INSTRUMENT PANEL TODAY 2-3-19

A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!

DASH ISSUES HAVE PLAGUED THE 2007-2014 GMC TRUCKS. MINE IS INCLUDED IN THIS. THERE IS CRACKING ALL AROUND THE AREA WHERE THE PASSENGER AIRBAG IS. I'M WORRIED THAT IN A DEPLOYMENT, PIECES OF DASH WOULD BE PROJECTED AT PASSENGERS. THE DASH MATERIAL IS CLEARLY VERY BRITTLE AND FLIMSY.

WIPERS WILL ONLY WORK ON HIGH, LOW OR DELAYED WIPERS WILL NOT WORK IN ANY CONFIGURATION. ALSO TAB FOR WATER AND WIPERS DOES NOT WORK. VEHICLE WAS IN A SNOW STORM AND COULD NOT USE THEM CONSISTENTLY. WE HAD TO KEEP TAKING HANDS OF THE WHEEL TO CYCLE FROM OFF AND ONLY HIGH SPEED.

TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.

I HAVE A MESSAGE ON MY DASH STATING TO SERVICE AIRBAG I'M AFRAID FOR MY SAFETY OR THE SAFETY OF MY PASSENGER DUE TO THIS MESSAGE INVOLVING THE AIRBAG

I OWN A 2013 YUKON XL WITH JUST OVER 88000 MILES ON IT, VEHICLE IS IN VERY GOOD CONDITION, IT HAD BEEN SITTING IN THE GARAGE A COUPLE OF DAYS, I OPENED THE PASSENGER DOOR TO RETRIEVE AN ITEM AND HEARD A LITTLE CRACK SOUND, THE DASH HAD CRACKED ON TOP FROM THE PASSENGER AIR BAG TOWARD THE DEFROSTER, CONTACTED GMC AND WAS INFORMED THAT THIS IS THE FIRST TIME THEY HAD HEARD OF THIS PROBLEM AND VEHICLE IS OUT OF WARRANTY AND THIS WOULD BE AN OUT OF POCKET EXPENSE. UPON FURTHER INVESTIGATION AS I WAS TALKING TO UPHOLSTREY SHOPS AND CAR RESTORATION PEOPLE TRYING TO FIND SOMEONE TO REPAIR CRACK BEFORE IT GETS WORSE, THEY TOLD ME IT'S A COMMON PROBLEM AND MORE THAN LIKELY THIS IS JUST THE BEGINNING. I LIVE IN ND WHERE WE HAVE EXTREME TEMPERATURE SWINGS SO I'M A BIT CONCERNED. LASTLY, WITH THE CURRENT CRACK BEING WHERE IT IS, SHOULD THE AIRBAG EVER DEPLOY AM I GOING TO HAVE DASH PIECES FLYING THROUGHOUT THE VEHICLE?

TAKATA RECALL. I TOOK VEHICLE INTO GMC SERVICE CENTER AFTER AIRBAG SERVICE LIGHT CAME ON. TECHNICIANS DIAGNOSED THAT THE PASSENGER AIRBAG MODULE REQUIRED REPLACEMENT. IT HAS NEVER DEPLOYED AND PRESENTS A POTENTIAL HIGHWAY SAFETY ISSUE.

THE DASH IS CRACKING AROUND THE AIR BAG AND IN FRONT OF THE DRIVER INSTRUMENTATION AREA. HAS LESS THAN 50,000 MILES ON THE VEHICLE. TRIED TO GET GM TO REPAIR BUT THEY REFUSED.