2013 GMC YUKON XL Complaints

DASHBOARD CRACKED NEAR PASSENGER SIDE AIRBAG. THIS OCCURRED WHILE VEHICLE WAS PARKED. SINCE THE CRACK OCCURRED, THE DASH NOW SHAKES AS THOUGH IT IS UNSUPPORTED IN THE CENTER WHILE DRIVING (EVEN ON ONLY MINIMALLY BUMPY ROADS). THE VEHICLE WAS BROUGHT TO THE DEALER WHILE STILL UNDER A BUMPER-TO-BUMPER GM CERTIFIED WARRANTY. THE DEALER REPORTED THAT THIS WOULD NOT BE COVERED FULLY UNDER WARRANTY (DESPITE THIS BEING A KNOWN MANUFACTURING DEFECT) AND TOLD ME I WOULD HAVE TO PAY $500 OUT OF POCKET TO HAVE THE DASH REPLACED. I AM CONCERNED THAT GIVEN THE PROXIMITY OF THE CRACK TO THE PASSENGER SIDE AIRBAG, DEPLOYMENT OF THE AIRBAG COULD RESULT IN FURTHER CRACKING OF THE COMPROMISED DASH. IN THIS VERY LIKELY SCENARIO, BROKEN BITS OF DASHBOARD COULD BECOME PROJECTILES AND RESULT IN SERIOUS INJURY TO PASSENGERS. GM IS WELL-AWARE OF THIS MANUFACTURING DEFECT AND HAS DONE NOTHING ABOUT IT TO PROTECT ITS CUSTOMERS.

I PREVIOUSLY OWNED A 2009 CHEVROLET TAHOE. WE BOUGHT IT WITH 45K MILES. ABOUT 60K MILES THE DASH BEGAN TO CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. I PAID A BODY SHOP TO REPLACE THE DASH AND THEN EVERYTHING WAS FINE. AFTER 130K MILES, THE CRACK ABOVE THE SPEEDOMETER BECAME VISIBLE. WE THEN TRADED IT IN AND NOW OWN A 2013 YUKON XL. I BOUGHT IT USED, UNDER WARRANTY AND IT NOW IT IS OUT OF WARRANTY WITH 55K MILES. OVER THE LAST 10K MILES, I HAVE SEEN MY DASH CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. THE SAME LOCATION AS THE TAHOE. I HAVE DONE SOME RESEARCH AND IT SEEMS TO BE A VERY COMMON OCCURRENCE IN 07-14 TAHOES/SILVERADO/SIERRA/YUKON/SUBURBANS. I ALSO WORK AT A LARGE GOVERNMENT AGENCY AND HAVE FOUND THIS HAS OCCURRED IN VEHICLES THAT WERE PURCHASED NEW BY MY AGENCY. THIS MANUFACTURE DEFECT IS VERY CONCERNING. IF THE AIRBAGS WERE TO DEPLOY, THE DASH WOULD SHATTER AND CAUSE SERIOUS INJURIES. I CONTACTED GM AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE. I WAS TOLD THERE ARE NO RECALLS AND TO MAKE A COMPLAINT TO YOU. IT WAS EXPLAINED TO ME THAT IF I BOUGHT THE CAR NEW, THEN MAYBE THERE WOULD BE SOMETHING THAT COULD BE DONE. GM STATED THEY DO NOT KNOW WHAT THE PREVIOUS OWNER COULD HAVE DONE TO THE DASH. GM COULD NOT ELABORATE THIS CLAIM. I ASKED IF I PURCHASE A NEW DASH, INSTALLED BY GM AND THE DEFECT OCCURS AGAIN; WOULD THEY THEN REPLACE IT. GM STATED NO IF IT OUT OF WARRANTY. I AM WRITING TO YOU TO SHOW MY CONCERN FOR THIS DEFECT AND THE LACK OF CONCERN BY THE COMPANY DISTRIBUTING THESE PRODUCTS. I FIND IT UNETHICALL TO DISTRIBUTE A PRODUCT WHEN THEY KNOW THERE IS A KNOWN ISSUE. I HAVE ATTACHED PHOTOS OF MY VEHICLE AS IT IS NOW. I ALSO LOCATED A OLD PICTURE FROM OUR OLD VEHICLE. THIS VEHICLE IS GARAGE PARKED AND DRIVEN BY MY WIFE SO THERE IS NO ABUSE DONE. CAN SOMEONE REVIEW THIS AND CONTACT ME TO SEE WHAT CAN BE DONE?

MY DASHBOARD FROM THE PASSENGER SIDE TO THE DRIVERS SIDE INCLUDING THE AREA OVER THE GAUGES IS CRACKED AND SOME SECTIONS FELL IN UNDER THE DASH, LEAVING A HOLE. MY CONCERN IS IF THE AIRBAG DEPLOYS, THE DASHBOARD WILL TURN INTO SHRAPNEL AND SERIOUSLY INJURE OR KILL THE OCCUPANTS. *TR

2013 YUKON XL WAS FOUND TO HAVE EXCESSIVE RUST ON THE FRAME AND OTHER PARTS UNDERNEATH THE VEHICLE DURING AN ANNUAL INSPECTION. THE WAX COATING IF FLAKING OFF THE FRAME LEAVING BARE METAL THAT QUICKLY RUSTS. GM CLAIMS THAT THE DAMAGE IS ENVIRONMENTAL AND THE ISSUES IS THE SALT USED ON PA ROADS. IF THIS IS THE CASE, THEN GM SHOULD WARN ALL CUSTOMERS THAT THEIR VEHICLES ARE NOT BUILT TO LAST IN THE STATE OF PA AND THAT THEY WILL NOT HONOR THEIR WARRANTY. NONE OF OUR OTHER VEHICLES ARE RUSTING. THEIR ARE MANY OTHER PEOPLE COMPLAINING ABOUT THE SAME ISSUES AND THE PROBLEM HAS BEEN NOTED TO START DURING THE FIRST YEAR OF OWNERSHIP BEFORE GOING THROUGH THE WINTER. THEY HAVE NOT PROPERLY COATED THE FRAME TO WITHSTAND RUST. I HAD TO PAY FOR UNDERCOATING NOW TO RECTIFY THE PROBLEM. THE UNDERCOATING INSTALLER MENTIONED THIS IS A KNOW PROBLEM WITH GM TRUCKS AND THE COMPANY REFUSES TO ACKNOWLEDGE OR ADDRESS THE ISSUE. *TR

MY DASH BOARD IS CRACKED AROUND THE AIRBAG LOCATION ON THE PASSENGER SIDE OF THE VEHICLE. RESEARCHING THIS HAS SHOWN THAT IT'S A REOCCURRING DEFECT IN THE YUKON, SIERRA, SILVERADO, TAHOE AND SURBURBAN MODELS. THERE ARE NUMEROUS REPORTS OF THE SAME ISSUE WITHOUT ANY CORRECTIVE ACTION BY THE MANUFACTURER SHORT OF A REPLACEMENT "CASE BY CASE" BASIS.

THE DASHBOARD IS CRACK. LOOKS LIKE A VEHICLE WAS SOLD TO ME AND THEY FIXED THE CRACK BUT AFTER I BEEN DRIVING FOR 2 MONTHS THE CRACK IS THERE.

DASHBOARD CRACKING NEAR AIRBAG, NOTICED IT THIS MORNING AFTER DROPPING KIDS AT SCHOOL. CAR IS GARAGE KEPT.

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO WAIT FOR THE RAIN TO STOP. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 10/19/16*LJ THE CONSUMER WAS INFORMED THERE WOULD BE NO CONSIDERATION BEYOND 36,000 MILES. UPDATED 10/25/16.*JB

DASH BOARD SUDDENLY HAS CRACKS IN FRONT OF STEERING WHEEL. THIS CONCERNS MY FAMILY & I'S SAFETY SHOULD THE AIRBAGS EVER NEED TO DEPLOY.

CRACK IN DASH IN FRONT OF STEERING WHEEL. MAY EFFECT SAFETY OF AIRBAGS WERE TO DEPLOY. THE VEHICLE WAS STATIONARY. THE CRACK APPEARED WITHOUT ANY FORCE OR TRAUMA TO THE AREA.